Long Beach BMW

Don't go there..... thought a 2004 marcedes at there website for 7495 so I when to buy it from them and they ware like that was a mistake but we will honor the price but the car is not ready yet we can website for 7495 so I when to buy it from them and they ware like that was a mistake but we will honor the price but the car is not ready yet we can finish the paper work then you can come pick the car up in 2 day so we finished the paperwork 2 days after I got a call from the sales guy saying that the car is ready so I want to pick up the car the door had a broken handle, that little plastic thing in trunk was broken, cup holder doesn't work, key only turn the car on doesn't lock or unlock so I asked for the manager he was like that is way its 7495 I was like is not like I priced the car you guys did im buying a car from a dealer to buy a good car not a car to fix and he was we will not spean money on car more then that you don't want dont buy it something like whatever. ... con't belive it More

We found a 2012 BMW 128i that we had been looking for everywhere posted at an AMAZING price at long beach BMW in Dec 2012. Contacted Robbie with the internet department. We live in Arizona, so this was o everywhere posted at an AMAZING price at long beach BMW in Dec 2012. Contacted Robbie with the internet department. We live in Arizona, so this was our first time buying a car from california. Robbie handled the entire process in the most friendly, zero pressure and professional manner! The car was shipped within a week as promised! Robbie is fantastic to work with, he provided me with timely updates on what was going on with shipping etc... I would have bought the car over the phone without even looking at it in person, but this was the first time buying from another state. If there is ever another screaming deal posted on their website and I am in the market, I will certainly buy from them and with this experience I think I will be ok with doing the whole deal without even leaving home in AZ :) Thank you Robbie! More

Worst service experience of my life. Brought my car in Dec 28th to Anthony, he didn't even bother calling the warranty company till January 3rd. He didn't return any of my calls ever. Terrible. Loaner Dec 28th to Anthony, he didn't even bother calling the warranty company till January 3rd. He didn't return any of my calls ever. Terrible. Loaner car service was even worse. Had a loaner car from Dec 29-31, when I came to drop it off the phone operator hung up after any question. I would ask where do I take the car, he said to the service center and hung up immediately. So I called back and said where do I place the keys, he said the service center door and hung up again immediately. So I called back and asked if I could get the keys to my car, he said "NO" and hung up immediately again. At this point the loaner keys were already through the door. So I had to wave down a cab to get home. For being such an expensive car and have $2700 of work done, this is not the level of service I would expect. I will never be coming back to BMW Long Beach for any reason at all. I will be sure to tell all of my friends to never go there, and I will spread the word about how poorly I was treated. And just to top things off when I got my car back the service lights were still on. Thanks! More

I worked with Robbie. First off, Robbie and Lauren were responsive. They emailed me immediately after I inquired about a specific car. Once I got to the dealership, Robbie helped out, and spent 4 hours sho responsive. They emailed me immediately after I inquired about a specific car. Once I got to the dealership, Robbie helped out, and spent 4 hours showing me every car in their invetory. There was definitely no pressure into buying a specific car, and I was able to drive home in the car I purchased. Robbie even helped me return a rental to the airport, well after the dealership closed. If that wasn't enough, he even took time to help orient me to iDrive. I am a committed customer for life. Thanks Robbie. More

I was treated very well from the moment I arrived until I drove away in my newly washed car. The service was completed as I asked and the estimate was accurate. Excellent dealership! Brock, the servic drove away in my newly washed car. The service was completed as I asked and the estimate was accurate. Excellent dealership! Brock, the service manager was very helpful. Gregg Whitaker More

I just purchased a 2008 335 from here and I couldn't be happier!!!! It's all thanks to KHOI DIEP, he went above and beyond my expectations to make this deal smooth and hassle free. I have other BMW dealer happier!!!! It's all thanks to KHOI DIEP, he went above and beyond my expectations to make this deal smooth and hassle free. I have other BMW dealerships closer to my house but none of them can compare to the exceptional customer service I received from Khoi. He is genuinely a nice person, not like the usual sales sharks you find at most dealers. I would definitely recommend Long Beach BMW, but above all.....I recommend KHOI DIEP!!!!!!!!!!!!!! Ask for him and I guarantee you won't be disappointed More

Pleasantly surprised at the exceptional service I recieved from this team. Overall, they were friendly, knowledgeable, and efficient. Not only did they meet my every need, but gave me things I didn't recieved from this team. Overall, they were friendly, knowledgeable, and efficient. Not only did they meet my every need, but gave me things I didn't even bargain for. Accross the board, made this the easiest car buying experience I've had the pleasure to have. I walked away feeling like I was dealing with an honest team of proffessionals. This will be the first place I look when buying another vehicle, and it should be for you as well! Thanks Dave, Ali, Robert, and LB BMW/MINI! More

Where to begin? Long Beach BMW has redefined customer service from a car dealer from my perspective. Never before have I felt IMPORTANT to a car dealer! I always felt like the car salesperson was holding service from a car dealer from my perspective. Never before have I felt IMPORTANT to a car dealer! I always felt like the car salesperson was holding a stopwatch trying to see how quickly they could get me to sign a contract and 'move on to the next one'. That kind of thing doesn't fly with me - at all. I've never been treated so well by any dealership. They have earned a customer for life. I could go on and on about how talented and knowledgeable the staff is, but the main point is SERVICE. This was my first BMW purchase, and I couldn't have dreamed of a better experience. I was PATIENTLY guided by Lauren Isbell and her team to not just buy a car, but buy the *right* car. One that fit my style, my expectations, and my pocketbook. Lauren showed the patience of Job and never applied pressure as I drove just about every model of car BMW makes! She assured me that the important thing was making sure I drive off in the right car, and nothing else mattered. It doesn't stop with Lauren and her partner Robbie, the entire staff was welcoming and friendly and professional. I'm sure I am not an ideal client, trying out so many different cars and options and such, but I felt very relaxed and welcomed. I will not purchase a BMW from ANY other dealer ever again! I am an extremely satisfied customer! More

It was a great experience to lease our new 2012 528i in LB BMW. Khoi quote us a price thru email and we went in the weekend to get it. Process was smooth and fast. LB BMW. Khoi quote us a price thru email and we went in the weekend to get it. Process was smooth and fast. More

First, the representative: Abrupt and almost snippy, First, the representative: Abrupt and almost snippy, not willing to spend the time to listen why I really brought in the car in the first place, arg First, the representative: Abrupt and almost snippy, not willing to spend the time to listen why I really brought in the car in the first place, argumentative and almost defensive every time I asked about details. I felt I was being "brushed off". The service: I brought in my car for inspection to know if it needed any maintenance or hidden repair that the on-board iDrive computer doesn't show on the iDrive screen. After spending $221.00 and four hours; the service representative (Phan Nou) comes back with a list of things needed that are almost an exact match to what I can see using the car iDrive system (e.g. oil service, spark plug service, etc). Is this why you really pay $221.00 for? Just to have the dealer repeat what the iDrive computer on-board your car has already shown you! Ok...! what about brakes, rotors, safety inspection, etc, did you do any of that? I asked. I really don't need you to repeat what I already know using the iDrive...! Transmission bad diagnosis: The dealer diagnosis was that my car needs a new transmission for $6520.00. I took the car to a private shop for a second opinion. After the specialist inspected the car; only the transmission fluid was low and needed topping off. The transmission now shifts flawlessly like new. This was a total waste of money and time; let alone the bad service quality. I don't believe this dealership is honest or genuine, and I don't recommend them. More