Long Beach BMW - Service Center

Total satisfaction We were totally satisfied with the service we received. From the the moment we were approach with a smile, with courtesy and respect we felt very com We were totally satisfied with the service we received. From the the moment we were approach with a smile, with courtesy and respect we felt very comfortable that we were in the right place and felt that our problem will be taken care of. In the end we were totally satisfied with the service we received and more. A special thank you to our service advisor Mr.Miguel Rivera who took good care of us. More

Very help Bryan W. was very help. He explained everything to me what was going on and what was wrong. He help me out tremendous. I will come back I have to brin Bryan W. was very help. He explained everything to me what was going on and what was wrong. He help me out tremendous. I will come back I have to bring my car again. Thanks again Bryan. More

Great Service! Alex V. is the reason why I chose Long Beach BMW. He is friendly, honest and go out of his way to accommodate what I need. I am really satisfied. Alex V. is the reason why I chose Long Beach BMW. He is friendly, honest and go out of his way to accommodate what I need. I am really satisfied. More

No worries First time in service, good experience, all I got to know abouts my wife car. Alex V answered with confident and I will satisfied those answered.. First time in service, good experience, all I got to know abouts my wife car. Alex V answered with confident and I will satisfied those answered.. More

Customer satisfaction a priority and at the forefront Brian Morgan and Tom Miller are 2 reasons why I chose Long Beach BMW for servicing my X5. They are very honest about pricing, suggesting what needs to Brian Morgan and Tom Miller are 2 reasons why I chose Long Beach BMW for servicing my X5. They are very honest about pricing, suggesting what needs to be prioritized for servicing, and offer recommendations that can help the customer save some money. Dealing with both service advisers does not make me feel being milked to spend for more servicing. The coupons you send for particular servicing also helps in making this dealership servicing stay competitive with outside specialty shops. More

Great Customer Service Took my M3 in for servicing. The staff was super friendly and informative. got my car back in the estimated time they gave me. Very pleased and will f Took my M3 in for servicing. The staff was super friendly and informative. got my car back in the estimated time they gave me. Very pleased and will for sure be brining my car back. More

Car Salesman are just car salesman My experience with my salesperson AB and Todd the head of the Service Team have been great! They truly are absolutely amazing guys. They have always My experience with my salesperson AB and Todd the head of the Service Team have been great! They truly are absolutely amazing guys. They have always been there when I have needed them. I have purchase three cars through Long Beach BMW and when in the loan department they try to talk you into purchasing all of these add ons. For each car I purchased the gap insurance, tire package and the total care package. As car salesmen do....they sell you a product and tell you what you want to hear. If you sell the car early you will be reimbursed. I traded two cars back to BMW of Long Beach. In my two previous cars have proven to be a nightmare. It took four years of continuous complaining until I finally received a check for my first car. Enrique the loan officer and Greg the manager of the loan department made many excuses for a person that was let go for not following through. Both gave me their personal phone number to no avail and said if you ever need anything please don't hesitate to call or text. Greg manager of the loan department got heavily involved with the lack of my reimbursement in October. It wasn't until I went to the GM Philip a week ago did I get any traction. A week to the day, I received a check from BMW. I am thankful for the check, but in for both cars, I never received an itemized list of what I should expect back. I just received a check. Not sure that was what I was owed. The moral to the story for me is I will never purchase another car from Long Beach BMW nor will I ever refer anyone there. More

Worst service experience of my life. Brought my car in Dec 28th to Anthony, he didn't even bother calling the warranty company till January 3rd. He didn't return any of my calls ever. Terrible. Loaner Dec 28th to Anthony, he didn't even bother calling the warranty company till January 3rd. He didn't return any of my calls ever. Terrible. Loaner car service was even worse. Had a loaner car from Dec 29-31, when I came to drop it off the phone operator hung up after any question. I would ask where do I take the car, he said to the service center and hung up immediately. So I called back and said where do I place the keys, he said the service center door and hung up again immediately. So I called back and asked if I could get the keys to my car, he said "NO" and hung up immediately again. At this point the loaner keys were already through the door. So I had to wave down a cab to get home. For being such an expensive car and have $2700 of work done, this is not the level of service I would expect. I will never be coming back to BMW Long Beach for any reason at all. I will be sure to tell all of my friends to never go there, and I will spread the word about how poorly I was treated. And just to top things off when I got my car back the service lights were still on. Thanks! More

I was treated very well from the moment I arrived until I drove away in my newly washed car. The service was completed as I asked and the estimate was accurate. Excellent dealership! Brock, the servic drove away in my newly washed car. The service was completed as I asked and the estimate was accurate. Excellent dealership! Brock, the service manager was very helpful. Gregg Whitaker More

First, the representative: Abrupt and almost snippy, First, the representative: Abrupt and almost snippy, not willing to spend the time to listen why I really brought in the car in the first place, arg First, the representative: Abrupt and almost snippy, not willing to spend the time to listen why I really brought in the car in the first place, argumentative and almost defensive every time I asked about details. I felt I was being "brushed off". The service: I brought in my car for inspection to know if it needed any maintenance or hidden repair that the on-board iDrive computer doesn't show on the iDrive screen. After spending $221.00 and four hours; the service representative (Phan Nou) comes back with a list of things needed that are almost an exact match to what I can see using the car iDrive system (e.g. oil service, spark plug service, etc). Is this why you really pay $221.00 for? Just to have the dealer repeat what the iDrive computer on-board your car has already shown you! Ok...! what about brakes, rotors, safety inspection, etc, did you do any of that? I asked. I really don't need you to repeat what I already know using the iDrive...! Transmission bad diagnosis: The dealer diagnosis was that my car needs a new transmission for $6520.00. I took the car to a private shop for a second opinion. After the specialist inspected the car; only the transmission fluid was low and needed topping off. The transmission now shifts flawlessly like new. This was a total waste of money and time; let alone the bad service quality. I don't believe this dealership is honest or genuine, and I don't recommend them. More