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Long Cadillac

Southborough, MA

Overview
Employees
Reviews
Vehicles
4.7
64 Reviews
The team at Long Cadillac would like to welcome you to our dealership in Southborough, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Cadillac vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Southborough, you can always count on the professional technicians in our Cadillac service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own. Lots of folks in Southborough count on the high-quality vehicles and services found at Long Cadillac, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions.
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218 Turnpike Rd. (Rt. 9)

Southborough, MA

01772

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Showing 64 reviews

March 28, 2024

Very efficient & friendly. Took the time to check everything over for me. Very pleasant customer service More

by JBLINSTRUB11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 24, 2024

I have been a repeat customer for decades and always found them to be very professional. Brian Wilcox is awesome to deal with and really shows he cares about the end results to be perfect. More

by eleja64
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Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 21, 2024

Excellent service done in a timely manner. Clean and efficient dealership with personable employees. Keep up the good work. More

by JKOWESKY
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 19, 2024

As always - we appreciated the service from the Long Cadillac team - Attention to our needs and fully explain the service, diagnosis and solution. thank you! More

by AMY59
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
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March 17, 2024

Great service center, accommodating, pleasant and refreshing attitudes with all I spoke with. Thank you More

by MMK212
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Workmanship
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Recommend Dealer
Yes
Employees Worked With
Brian and courtesy driver
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March 17, 2024

Can't go wrong with Long Cadillac. Would no go many where else. Always friendly More

by AE4626B
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Recommend Dealer
Yes
Employees Worked With
TOBBY
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March 16, 2024

Manager Steve was extremely disrespectful. And wanted me to lie to my insurance company about a cracked windshield because he did not want to fix it the day I picked it up More

by dmina32
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Recommend Dealer
No
Employees Worked With
Jimmy golden (amazing worker)
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Mar 19, 2024 -

Long Cadillac responded

We discussed this situation yesterday and we are waiting for pictures of the windshield. Once we receive the pictures, we will continue communication.

Mar 20, 2024 -

Long Cadillac responded

Hi, it is disappointing for us to hear that your experience was anything less than great. We discussed this situation yesterday and we are waiting for pictures of the windshield. Once we receive the pictures, we will continue communication.

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March 15, 2024

jody smith, the service advisor is always excellent at explaining the possible problem with the car and the options available so I can make an informed decision. the service dept. is the most important ar More

by BRNSTVN
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Workmanship
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Recommend Dealer
Yes
Employees Worked With
jody smith
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March 15, 2024

The fastest car purchase that I have ever made,Darryl and Joe did a great job!! More

by biker5961
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Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Darryl and Joe
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March 14, 2024

Everybody was pleasant, but perhaps a bit over-busy. Of the four fit & finish items I came in for, two were done right. The other two are disappointments, and I hope they ultimately figure out how to More

by CBARRY415
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Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Bob Morse
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Mar 19, 2024 -

Long Cadillac responded

We will continue to monitor any updates from Cadillac that will resolve the charging door alignment and when we have direction from Cadillac, we will schedule the repair.

Mar 20, 2024 -

Long Cadillac responded

Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We will continue to monitor any updates from Cadillac that will resolve the charging door alignment and when we have direction from Cadillac, we will schedule the repair. We sincerely value your business and look forward to your next visit!

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