Back

Long Cadillac - Service Center

Southborough, MA

4.6
21 Reviews

21 Reviews of Long Cadillac - Service Center

Sort by
April 29, 2024

Oil change was too expensive for me I won’t b back for that service More

by KARENG590
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 21, 2024

They don’t have experts to fix few issues! I spent thousands (1000s) of dollars to fix an issue. I was given back the car saying they can’t fix it!!!! Had to leave the car for months. I g More

by Bala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew Parker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jody Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2024 -

Long Cadillac responded

Unfortunately, based on the order in which the information was provided to us, the most complex repairs were presented after all of the other work was completed. We assisted in every way possible from providing a new service loaner, scheduling a field service engineer from Cadillac and a discount from the quoted price. I wish we knew about the last concern at the beginning of your visit, as different decisions could have been made. We are happy to work with you to resolve any current or future concerns.

April 19, 2024

My vehicle was troubleshot , repaired and delivered back to me in a few short hours Brian Wilcox ALWAYS works diligently to insure my car is ready as quickly as humanly possible ! Thanks for great Cus More

by kholmes5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 19, 2024

Long Cadillac is a great place to have your car serviced. Very friendly and knowledgeable employees. More

by MMAZUROSKI
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jody Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 17, 2024

Great customer service! They make the purchase very easy and seamless. Sales staff is great More

by MARK@MMTRANSPORT.COM
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Mazurek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jody Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 08, 2024

Bob in the service department was great. Knowledgeable and listened to what I was describing. More

by SUZANNGANDOLFI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 07, 2024

Andrew and Jodie are the best. They went above and beyond for me. I will never go anywhere else. More

by Mark Flynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jody Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 06, 2024

Very friendly and helpful. They got me a good price on tires. Service was excellent. More

by Paul178510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 04, 2024

Brian always make it smooth as possible. We show up with a problem and he shows up with a solution. More

by juliano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 01, 2024

Always professional. Brian always makes us feel welcomed. Never any issues. Are experience is always exceptional. More

by NYBABE214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
1