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Long Cadillac - Service Center

Southborough, MA

4.6
35 Reviews

35 Reviews of Long Cadillac - Service Center

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June 15, 2024

I brought my card in for an oil change and tire rotation. As usual the service was great and speedy. More

by ALPHADOCS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 14, 2024

This was a very challenging repair, Brian was helpful during this process. Thank you Brian. More

by fwiniker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 11, 2024

They are always pleasant and helpful. I have been pleased with the eervice they provide for my car. More

by JSCDCC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2024

Clean, friendly and accurate. Brian is the best! He makes it all happen at Long Cadillac. More

by JOE_MAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 02, 2024

Very accommodating for appointments and loaners. Explained everything and let me know when it would be done . More

by LISA.MOTTOLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jody Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2024

Service is the most important factor for most people. If a dealer provides good service customers will remain loyal. If I can not get good service from Cadillac dealers, I will buy a car with a dealer pr More

by Iraj Gashgaee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2024

Excellent service, everyone I deal with is friendly and very helpful. I trust their work and always feel comfortable with their recommendations. Jody is exceptional More

by bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jody Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2024

Our experience at Long Cadillac is always one of amazing, timely, service. They’re a great team! More

by COXIVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2024

Extremely disappointed don't plan on doing business again salesman Ron was great though won't go unless warranty More

by ljames4653
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ron Mazurek
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Long Cadillac responded

Thank you very much for providing us some feedback and your business is very important to us. We are sorry to hear of your experience and we would like to discuss this with you but we need more information. Please reach out to me at sbarry@longauto.com or 508-683-1157 and I will be happy to try to resolve any issues. Scott Barry Long Cadillac President

May 12, 2024

Always accommodating,friendly and caring. I always feel in good hands , and always answers all questions More

by gailespo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Golden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jody Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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