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Long Cadillac - Service Center

Southborough, MA

4.8
125 Reviews
Call Service Center (508) 252-0954

125 Reviews of Long Cadillac - Service Center

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March 17, 2024

Can't go wrong with Long Cadillac. Would no go many where else. Always friendly More

by AE4626B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TOBBY
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March 15, 2024

jody smith, the service advisor is always excellent at explaining the possible problem with the car and the options available so I can make an informed decision. the service dept. is the most important ar More

by BRNSTVN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jody smith
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March 14, 2024

Everybody was pleasant, but perhaps a bit over-busy. Of the four fit & finish items I came in for, two were done right. The other two are disappointments, and I hope they ultimately figure out how to More

by CBARRY415
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Morse
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Mar 19, 2024 -

Long Cadillac responded

We will continue to monitor any updates from Cadillac that will resolve the charging door alignment and when we have direction from Cadillac, we will schedule the repair.

Mar 20, 2024 -

Long Cadillac responded

Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We will continue to monitor any updates from Cadillac that will resolve the charging door alignment and when we have direction from Cadillac, we will schedule the repair. We sincerely value your business and look forward to your next visit!

January 07, 2022

Continuously excellent service with there concern for the customer. I had work done on my older Cadillac and it was teated with care and respect. More

by alan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox, Service Manager
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September 26, 2011

I have been using Long Cadillac as my only dealer for service since I bought my 2010 Cadillac SRX from another dealer in Massachusetts in October of 2009. It has been 3 years of top notch customer servic More

by sdoherty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian, Ron, Thom
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