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Long Subaru - Service Center

Webster, MA

4.6
38 Reviews

38 Reviews of Long Subaru - Service Center

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June 22, 2023

Had appointment for oil change, ended up with replacing my brakes also. After replacing them in 2021. Got 10 percent off, expected more after only 2 yrs. More

by MLSTEC
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Joshua Costa
Jun 23, 2023 -

Long Subaru responded

We are happy to review your concerns. We use Subaru Genuine parts and we are competitive with our pricing, and as you know, the longevity of brakes is determined by the total miles and driving habits and not time. Please reach out to Josh at jcosta@longauto.com and we will look into your concerns. Thank you for your business.

Jun 25, 2023 -

Long Subaru responded

Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (508) 943-7070 or Service Manager, Joshua Costa at jcosta@longauto.com and we will do our best to make this better.

June 22, 2023

Good cleaning/ service of my mothers car. But I am sick of you guys not knowing whose car is being serviced. We have 2 cars in this household and you always think it’s my car when my mothe More

by GRAVEYARD9
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joshua Costa
Jun 23, 2023 -

Long Subaru responded

We are sorry for the confusion. Please reach out to Josh Costa jcosta@longauto.com and he will make the necessary adjustments to our data base which will resolve the matter going forward. Thanks for your business.

June 22, 2023

They quickly took care of what they previously hadn’t in a friendly timely manner . More

by SANDRACONWAY5856
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joshua Costa
Jun 25, 2023 -

Long Subaru responded

Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! We hope to be of service to you again! Take care!

June 22, 2023

Excellent service! Kind, friendly and knowledgeable staff. Service was done in a timely and efficient manner. More

by PRDASKOWSKI
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joshua Costa
Jun 25, 2023 -

Long Subaru responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

June 21, 2023

Always happy with the service at Long Subaru! Been using since 2014. Thanks so much! More

by GBERTHIAUME0
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joshua Costa
Jun 24, 2023 -

Long Subaru responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

June 21, 2023

Abigail is surely a great asset to your company and very helpful n very nice. More

by ROBO.DIANNE
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joshua Costa
Jun 24, 2023 -

Long Subaru responded

Hi, we're happy you found our staff to be so supportive during your experience here at Long Subaru. We hope you continue to choose us for all your automotive needs! Take care!

June 21, 2023

even though they never found the problem with the tool that recognizes if you are going to be passed on the right or left, they tried hard to find it. The service department and check in service is excel More

by ELUSIVESAGE
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joshua Costa
Jun 24, 2023 -

Long Subaru responded

Hi, we are very happy to have provided you with such a positive experience! We hope you continue to choose us for all your automotive needs! Take care!

June 21, 2023

I am always happy with the service and Abigail is a great asset to your company. More

by JOHNTOUSIGNANT65
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dan in sales , Joshua Costa
Jun 24, 2023 -

Long Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

June 20, 2023

The service proved was fair, honest and understanding. The service rep kept in contact with me the whole time while my car was being serviced. At one time I had to talk to the manager last name Costa to More

by David
Recommend Dealer
Yes
Employees Worked With
Mike, and the service rep who owns a cat, Joshua Costa
Jun 22, 2023 -

Long Subaru responded

Hi David, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 20, 2023

This dealership and the service department are top shelf! From beginning to end we received outstanding service. Why go anywhere else? More

by jbolduc2
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joshua Costa
Jun 22, 2023 -

Long Subaru responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!