"Longo Lexus stands behind their cars!"
Bought a 2008 Lexus LS 460 from Longo Lexus and it was out of factory warranty. I was told that the car is a Long Lexus "Quality Assured" vehicle and has 90 days/3000 miles dealer warranty. After taking the car home, I found that there was a small hole on the muffler and also the engine was rough in idle when in Drive or Reverse mode. Took the car back to the dealer. Eric Anaya handled the visit. He arranged the inspection and repair. During the inspection process, the Service Department folks also found a number of other minor things that needed a fix. Eventually, they replaced water pump, drive belt, drive belt tensioner, head gaskets on both left and right engine sides, installed spark plug seals, replaced the leaky muffler with a new one, changed coolant as part of coolant pump replacement procedure. The total cost was over $2200. Because the car is their Quality Assured vehicle, there was no charge to me personally. Also, they provided a courteous (loaner) car while the repairs were done. If you need to buy a used Lexus car, buy it from Longo Lexus, because they stand behind the cars they sold.
Employees Worked With
Other Employees :
Want to thank the service department folks who did the repair and also the used car manager who authorized the repair. Thank you all.
"George Kantanto you’re SUPERB!"
George Kantanto you’re SUPERB!
Let me start of by saying I am a first time buyer. With that being said I definitely shop the market.
I contacted numerous dealerships to see who would work best with me.
I can simply say George Kantanto from Longo Lexus is by far the best!
The whole transaction was flawless! Everything was at ease!
No stress or frustration and he was very informative! I was happy from the start till the end.
George worked with me on getting a 2017 Lexus Rx 350!
Its a beautiful car and I want to thank George for taking great care of me.
I HIGHLY RECOMMEND everybody to do business with George Kantanto! You'll be satisfied!
I will see you very soon George as I have a friend who will be buying a car from you.
Its my pleasure doing with business with you and I appreciate everything!
"Total Rip-Off !!!! Beware ! "
Take advantage of WOMEN !!!! My wife took her 2009 ES-350 in for a simple oil change and they charged her $125.00....not 1st time but for sure last time !!!! Didn't check anything else !!!!
She asked to please check brake wear since the car has 40,000 miles and they told her she must pay for a $350.00 service program !!!!!.....We have been Lexus/Toyota family for over 20 years, my wife will replace her ES-350 this summer with a INFINITI .....My own previous 2008 LS-460 never cost that much for a oil change !!!!!!