Longo Lexus

Reason for Visit: Sales

I recommend this dealer: No

My Review of Longo Lexus:
Longo proclaims themselves as "the biggest and best Lexus dealership west of the mississippi", at least thats what I heard about 100 times while there. I bought a car from them & the car salesman initially was very accommodating and pleasant. Unfortunately he lied about several things and did not know the car at all. I unfortunately took his word for a lot of the cars features which were not present (ie:foldable seats to improve cargo room, Navigation features, etc) !! He told me to call him anytime for questions. I called him the day after purchase and he was extremely rude and unpleasant.
Longo has a bunch of new buyer perks which are usually used in the first 3 months after purchase (so they claim). I was never told of any of them. I found out by listening to one of their bogus ads on the radio 8 months later. I contacted their customer service center twice without any response & then gave up.

I would definitely go to one of the many other dealers in LA. LONGO is a very poor dealership. Don't let them fool you.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Longo Lexus:
Both my girlfriend and I have bought our cars from Longo and have been extremely happy with the service and sales process. It may have something to do with our sales person but I have yet to deal with anyone there that has been anything less than polite and friendly. As long as I am in CA and buying a Lexus, I will be gonig to Longo.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Longo Lexus:
Got that kinda slimey dealer feeling when I bought my car. I think I could have gotten a better deal had I gone somewhere else. Loved the car- it was worth it - but I think I could have done better. When I turned the car in - I had to wait FOREVER when I made an appointment to be seen. That made me not go back to them when I bought my next Lexus a bit later.

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