Longo Toyota - Service Center

No up sale! I was delighted with my manufacturer’s mandated service call. My other 2 cars by another manufacturer always try to up sell their services to the poin I was delighted with my manufacturer’s mandated service call. My other 2 cars by another manufacturer always try to up sell their services to the point that it becomes irritating. Ruby Woo was pleasant, professional and well informed. There was no unnessary pressure to sell unnessary service. In the future if Ruby recommends a service, I would be inclined to trust her and approve the service. She did an excellent job in explaining the concerns I had with car and was very thorough. I would definitely work with her in the future and recommend her to my family members for their service needs. The only missight was that the car wasn’t vacuumed. More

Awesome!! Highly recommended! We've been going to Longo for over 8 years for our service on our FJ Cruiser. We bought it new there and we were so happy, we just bought a brand new We've been going to Longo for over 8 years for our service on our FJ Cruiser. We bought it new there and we were so happy, we just bought a brand new Tacoma from them. Just took th FJ in for its 100,000 mile service (still runs and looks like new). Had the recommended service done including R&R of the engine coolant. They performed all the services and we drove it back home. As usual after any service I've had done, I check under the hood to make sure everything looks in order. Much to my surprise and delight, Longo had given my entire engine bay a bath! It looked like brand new again! They did not have to do this, but they did and didn't charge a dime for it! This was going above and beyond, something you see very little of these days. So thanks a million Longo for your service team going the extra mile!! More

Excellent experience It’s my first time to lease a car and Andy Wong helps a lot and give a great deal. Excellent costumer service highly recommend 🙂 It’s my first time to lease a car and Andy Wong helps a lot and give a great deal. Excellent costumer service highly recommend 🙂 More

Friendly Positive. Professional Longo Toyota is dedicated to customer satisfaction from freeway access, greetings at the security booth, and all the way through car service, collisio Longo Toyota is dedicated to customer satisfaction from freeway access, greetings at the security booth, and all the way through car service, collision repair and car sales. Every employee's number one concern is keeping you informed, comfortable, and satisfied. Specifically, Kirk Wallace is a tireless, dedicated Service Advisor, Rob McGuire is a fine Service Manager, Paul Le Blanc is a top notch Service Supervisor, and Casey Castaneda is a great Sales Consultant. Cashier Millie makes you feel better just for interacting with her. Top management is just as friendly and approachable as everyone on the lot. This makes you feel right at home. Respect from everyone you meet. Longo is the Disneyland of dealerships. They have great amenities, including Starbucks, Subway, AAA, and Verizon, They have an unsurpassed inventory of cars, great loyalty and rewards programs, and business and family friendly technology access. They have convenient and efficient customer pick up and delivery shuttle service. Everything is designed for customer satisfaction and communication. More

Excellent It was a nice experience dealing with a professional person as Gracie Camba. All our questions were answered n we received very good suggestions and h It was a nice experience dealing with a professional person as Gracie Camba. All our questions were answered n we received very good suggestions and help from Gracie More

Worst experience I bought my certified pre owned Tacoma from Longo a little over a month ago because I use to know the Longo family. I paid a fair but closer to retail I bought my certified pre owned Tacoma from Longo a little over a month ago because I use to know the Longo family. I paid a fair but closer to retail price which felt fair once I got the 1 year free maintenance and purchased the best warranty possible. I felt a shimmy in my brakes shortly after purchase and a friend who is a certified Toyota mech told me to take it back at my service because my rotors are warped and they need to replace them. So I went in for my first service, called in advance and made an appointment for 1 because they said they would need time to deal with the brakes. So I arrive at 1 and at 4 they tell me that the rotors are warped and the pre owned manager said he wouldn't warranty them. I said ok bring my truck to the front and I'll talk to the manager. I didn't get his name but what I encountered was a very condescending xxx who talked through a cheesy smile while blaming me for not bringing it in sooner. Long story short I cursed out every one in that building and left to get my truck. Now it's 5 pm, so they hand me the paperwork and all they did is rotate tires. I talked to service manager and he explained that one year maint is 1 tire rotation, then 1 oil chance ad lastly one more rotation, THATS IT! So apparently I'm not ready for an oil change so I don't get one. To add insult to injury I didn't was my car because of the dirty paws doing service and the idiots wiped down my black truck and swirled the paint. These guys are horrible! I will give them the opportunity to detail my truck and replace my rotors and change my oil and I'll take my posts down, so when you see this still posted 6 mos from now you will have proof as to the caliber of dealership! More

4 hr oil change Had a 10 Am appointment for an oil change. Believing that an oil change shouldnt take more than 45 min. An hour maximum. I ended up spending 4 hrs Had a 10 Am appointment for an oil change. Believing that an oil change shouldnt take more than 45 min. An hour maximum. I ended up spending 4 hrs waiting for the car tonget done. Never going back. My family has bought at least 5 cars from there. I will not make my next purchase from this Toyota.. This dealer is a reflection on the Tyota brand. I just might by a Honda next time.. More

A Professional Consultant When we bring our vehicles in for service Jimmie has always greeted with a smile and a professional way. He always been up front with my husband and When we bring our vehicles in for service Jimmie has always greeted with a smile and a professional way. He always been up front with my husband and I. He always gave us a time frame and kept us updated through out the day. This is true customer service. Respectfully, Kristi Crosby More

Careless to honor pre-paid services I own 2013 Toyota Camry. I purchased my Camry from Tustin Auto Center in Tustin, CA. At that time, I bought 55,000 mile Toyota Care package and paid I own 2013 Toyota Camry. I purchased my Camry from Tustin Auto Center in Tustin, CA. At that time, I bought 55,000 mile Toyota Care package and paid $1050. At 45,000 miles I needed service on Sunday only. Longo Toyota was open on that day. I made appointment at 10:45 AM on July 24, 2016. I drove 100 mile round trip and wasted 3 hours of my time as service agent could not find me in their system I repeatedly asked whether she was entering it right. She kept saying that you have to pay for the service. I came back and made another appointment with Tustin delearship. They immediately found my contract and were wondering why Longo Toyota could not find it. I also showed them original paper work with receipt when I paid for toyota care. This is not the service I expect from Longo Toyota and certainly warn my fellow Toyota users. Wish you all the best! More

(Reply to my first review) Bad service repair at Longo Kerry, I did go back so they could correct the problem sadly to say I had to pay an additional $330 for them to try and correct the problem and till Kerry, I did go back so they could correct the problem sadly to say I had to pay an additional $330 for them to try and correct the problem and till today they were not able to fix the problem after paying $1,450.00 in repairs. My car was not making any funny noises until "Long Toyota" did services on it. It had never felt as bad as it does now. Correction was never fix I took it to them again Tuesday 6/14/16 so that they can hear the noise went for a drive with one of the service guys and said he can hear the noise and told me to leave the car so that they can try and see what the problem is again. Today 6/15/16 I get a call and they told me they could not hear a noise. Wow! really so sad how they lie to customers. Never will I take my car for service to "Longo" again. More