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Lou Bachrodt Auto Mall

Rockford, IL

4.8
2,155 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,155 reviews

May 08, 2015

Dealship is Great We have bought several new/used cars from Lou Bachrodt and we always get great service and good deals. The sales people and service people are all ve More

by terynany
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Lee
May 11, 2015 -

Lou Bachrodt Auto Mall responded

I would like to express our sincere gratitude both for your loyal business and for taking the time to write this marvelous review. I am very pleased to hear that our consistent professionalism and great customer service has earned your repeat business. I hope you are continuing to enjoy your purchase with us! If you need anything else, please don't hesitate to let us know! Best regards, George Schaffner | General Manager | george@bachrodt.com

May 08, 2015

Nice to deal with someone who makes you comfortable Jim did an excellent job of making us feel comfortable. He was very knowledgeable and asked the right questions to put us in the car we wanted. He a More

by kricket
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Canfield, Ed Sennett
May 08, 2015 -

Lou Bachrodt Auto Mall responded

 I sincerely thank you for going out of your way to write this review about our dealership. We understand that one thing people desire most about their car buying experience is that it is comfortable and not pushy. We try to create that environment for each and every customer. Jim will be glad to hear your compliments as well. Congrats on your new car! If you have any further needs, please come back to see us. Also like/follow us on Facebook and Twitter to stay connected with special events and deals. Best regards, George Schaffner | General Manager | george@bachrodt.com

May 07, 2015

A dealership who treats you as a human, not a number The salesman was very up front, didn't try to hide hidden costs from us. He did everything within his power to get my wife and myself the best deal p More

by greg55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor
May 08, 2015 -

Lou Bachrodt Auto Mall responded

Greg, thanks for dropping by to leave this great review! I'm so happy to hear that you and your wife received top-notch service from Fil. I hope that you are enjoying your new car fully and if you have any questions down the road, be sure to give us a call. We appreciate your business and we look forward to working with you again! Best regards, George Schaffner | General Manager | george@bachrodt.com

May 07, 2015

Great customer service ! ! ! ! Brent Woodward is an excellent salesman @ Lou Bachrodt !!! He is very knowledgeable about the vehicles on the lot, & patient (even when it took me ti More

by Greatservice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 08, 2015 -

Lou Bachrodt Auto Mall responded

Thanks so much for the nice review! Brent is a key component of our team, and it is great to hear that he provided you with excellent service. I'll be sure to pass along your compliments to him. I hope that you are enjoying your new car! We appreciate your business and don't hesitate to contact us if there's anything else we can do for you!  Best regards, George Schaffner | General Manager | george@bachrodt.com

May 06, 2015

No Pressure Kevin Lee helped me build a Colorado for my needs, leveraging my bottom line cost as a preferred buyer with USAA Buying Services. He quickly got me a More

by Rmedood
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Lee
May 07, 2015 -

Lou Bachrodt Auto Mall responded

Thank you for writing this review! Kevin is a great people person, and he strives to create a positive buying experience for every customer. He will be very happy to hear that he was successful in that endeavor. Congrats on your new truck! We appreciate your business and we look forward to seeing you again!  Best regards, George Schaffner | General Manager | george@bachrodt.com

May 04, 2015

Dream Car thank you Brent for helping me get my dream car and making it come true. Thank you for your hard work and dedication to getting this done for me. Easy More

by Azam Al Dulaimi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 04, 2015 -

Lou Bachrodt Auto Mall responded

Azam, we really appreciate the kind words on behalf of Brent! He works hard to give our customers the best service possible, and to help them get into their dream car. We’re glad he could do that for you! Thank you for your business and we hope to see you again in the future! Best regards, George Schaffner | General Manager | george@bachrodt.com

May 04, 2015

Awesome car buying experience Mike fisher was awesome at helping my fiance and I pick out a car with in our price range. He even stayed later when our first trip took longer than e More

by ltmessmann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Fisher, Ed Sennett
May 05, 2015 -

Lou Bachrodt Auto Mall responded

Thanks for dropping by to leave this great review! I'm so happy to hear that you and your fiance received top-notch service from Mike. I hope that you are enjoying your new car fully and if you have any questions down the road, be sure to give us a call. We look forward to working with you again and wish you both all the best! Best regards, George Schaffner | General Manager | george@bachrodt.com

May 04, 2015

Dream car Extremely happy with my new car! Great salesman Jr ??. And awesome service. Would recommend JR and Lou Bachrodt to everyone I know! Very fast and More

by Katpro1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JR Henry
May 05, 2015 -

Lou Bachrodt Auto Mall responded

Thank you for this fantastic review! We strive for 100% customer satisfaction, and I am very pleased to hear that JR provided you with a pleasant car-buying experience. Congrats on your new car! We appreciate your business and look forward to serving you again in the future! In the meantime, be sure to stay connected with us on Facebook and Twitter for dealer news and other fun stuff. Best regards, George Schaffner | General Manager | george@bachrodt.com

May 03, 2015

Great experience This was our second time purchasing a vehicle from Lou Bachrodt. The service was exceptional all the way thru the deal! We went in looking for our sal More

by mamat
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 04, 2015 -

Lou Bachrodt Auto Mall responded

Thank you for leaving us this terrific feedback and for your continued patronage! Our team works extremely hard to keep our customers coming back and it's a pleasure to hear we've succeeded. I'll be sure to pass along your compliments to Brent as well. Congrats on your new car! If you have any questions please stop by for a visit.  Best regards, George Schaffner | General Manager | george@bachrodt.com

May 02, 2015

Overall Excellent Experiance Great service from the moment we arrived. Staff was excellent from sales to signing to follow-up. We'll be back for our next vehicle. More

by DJ and CJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 04, 2015 -

Lou Bachrodt Auto Mall responded

Thanks so much for this great review and congrats on your new car! Our entire team is focused on providing top-notch customer service, and I'm very pleased that your visit with us mirrored our efforts. We appreciate your business and look forward to working with you again in the future! In the meantime, be sure to stay connected with us on Facebook and Twitter for dealer news and specials.  Best regards, George Schaffner | General Manager | george@bachrodt.com

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