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Lou Bachrodt Auto Mall
Rockford, IL
2,156 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,156 reviews
June 04, 2011
Just drove in -- hadn't purchased car there -- airbag light was on -- didn't even have an appt. - found there was a recall -- they did the work, did it quickly, professionally -- will return to buy a new light was on -- didn't even have an appt. - found there was a recall -- they did the work, did it quickly, professionally -- will return to buy a new car More
by rdmelton
Employees Worked With
Courtney Karau, Fred -- Service dept.
Helpful May 05, 2011
Customer service was EXCELLENT. Eric and George went above and beyond all expectations. They met every need as well as every request. Have definitely recommended them to others! The service department above and beyond all expectations. They met every need as well as every request. Have definitely recommended them to others! The service department met every request as well and got us in immediately to take care of concerns. More
by adenbrown
Employees Worked With
Eric Welsh
April 14, 2011
Excellent customer service!! It has been a few months since my last visit but I will be back soon for my next service. The people are friendly and helpful and the work done is of top quality. Courtney since my last visit but I will be back soon for my next service. The people are friendly and helpful and the work done is of top quality. Courtney was very helpful and I would highly recommend the service department at Lou Bachrodt. More
by jmcc
Employees Worked With
Courtney Karau
April 04, 2011
They were able to get my car in right away to evaluate the problem with my radio and order the part quickly. They were able to work with my schedule once the part was in and repair my car quickly. The ser the problem with my radio and order the part quickly. They were able to work with my schedule once the part was in and repair my car quickly. The service was quick and friendly the whole time. My radio now works great and there was no cost since it was still under warranty. More
by deiracing
Employees Worked With
Courtney Karau
March 08, 2011
My car was taken there for warranty work on a damaged trunk, They initially stated they would perform the work, then after they had repaired it unsuccessfully 3 times they said that it is not covered by trunk, They initially stated they would perform the work, then after they had repaired it unsuccessfully 3 times they said that it is not covered by warranty and they performed all of this as good will work. My trunk has chipped pain where it meets the bumper, it will rust. Terrible costumer service, Bill is the service manager, he has yet to get involved and try to rectify the problem. Tom is a rep there and he is actually willing to try to work with you, and gets stuck in the middle of the bad situation. Poor service and do not stand behind their word, product or workmanship. The problem stems from the bumper and trunk being misaligned, so the trunk rubs on the bumper leaving marks on both. There was a large groove on my bumper and the paint was gone on the trunk where the rubbing was happening and the metal also damaged. I bring my car in and they agree to perform the warranty work. They state that they adjusted my trunk and did nothing about the damage that had been caused. Attempt 2 they put touch up pain on my trunk that does not match the color of my vehicle. within 1 week all of the touch up pain is worn off because the issue had not been fixed. Attempt 3 they did fix the marks on the bumper they ground down one side of my trunk so it is no longer symetrical, and did use matching paint. During this last repair they gave me a rental care for the 8 days they were working on my car, as is costumary for warranty work. When there were percieved issues with the work, I was told that this was not warranty work, and they are no longer willing to work on my vehicle. Now 2 weeks after my repair, I am forced to deal with GM corporate costumer service, the same area on both my bumper and trunk are wearing again. The paint on my trunk is wearing and leaving exposed metal again, all after the allignment is "fixed" and they even took the next step and ground down my trunk with out my consent, and the trunk and bumper are still wearing and some how it is not warranty work because there is something I am doing that is causing this damage. My car is 2 year old and was purchased brand new. What is the point of paying extra money for a new vehicle if the warranty is no good? More
by brian49512
Employees Worked With
Tom
February 23, 2011
My vehicle would not shift out of park and when I called Bachrodt Courtney K. assisted me and was very friendly and very pleasant. She is an excellent worker and listens. Because of Courtney and the team at Bachrodt Courtney K. assisted me and was very friendly and very pleasant. She is an excellent worker and listens. Because of Courtney and the team at Lou Bachrodt at CherryVale I will keep going back there. Courtney worked with us and because of this we are very satisfied customers. KUDOS to COURTNEY. Thanks Again!!!!! More
by mdiverdi
Employees Worked With
Courtney Karau, Courtney Karau
February 06, 2011
Courtney was very efficient and kind. She does a great job with the customers. I will continue to work with her in the future. I have taken my other vehicle into this dealership and Courtney has assis job with the customers. I will continue to work with her in the future. I have taken my other vehicle into this dealership and Courtney has assisted me and she was very helpful and kind so that is why I went back with my other car to get the oil changed. She also is checking with me to see if my extended warrenty will repair a small tear in the drivers seat of my vehicle. I consider this going beyond the normal call of duty. More
by saturndriver
Employees Worked With
Courtney Karau, Courtney Karau
February 05, 2011
I was a little unsure and nervous when looking to buy a new car. When I was looking around the car lot, Kevin Lee came out asked if I need any help. I want to take a Chevy Cruze for a test drive. He replie new car. When I was looking around the car lot, Kevin Lee came out asked if I need any help. I want to take a Chevy Cruze for a test drive. He replied sure thing and moved very quickly and effeciantly. For the rest of my visit he answered every question I had and put me at ease. I had a little trouble with my credit and Erica worked her majic and helped me get a loan. I am very happy with my new Chevy Cruze. More
by newcruze7
Employees Worked With
Kevin Lee, Kevin Lee, Kevin Lee
February 04, 2011
I took my car in because it was shaking and the steering wheel seemed to be difficult to control. Caurtney Karau approached me upon arrival and was very pleasant. As it turned out the problem with my car wheel seemed to be difficult to control. Caurtney Karau approached me upon arrival and was very pleasant. As it turned out the problem with my car had to do with ice/snow build up. Your team took care of me and I was on my way. It seemed effortless for me. Thank you so much. Courtney Karau keep up the good work!!!! More
by esanchez
Employees Worked With
Courtney Karau, Courtney Karau
February 04, 2011
record snowfall, packed snow in wheel wells....unbalanced ride Ciourtney was able to identify my problem over the phone and subsequently take care of the problem when I visited the dealership after work 15 ride Ciourtney was able to identify my problem over the phone and subsequently take care of the problem when I visited the dealership after work 15 minutes in and out with a clean (that was a bonus) and now balanced ride Thank you! Bev Wowk and her 2010 Tiguan More
by wowkswagon
Employees Worked With
Courtney Karau
