Don’t walk away from Love Honda in Homosassa Fl., RUN. I am in Afghanistan and the primary car my wife drives around in with our three kids is getting old and has high mileage so we decided to trade it for a newer one so I would not have to worry about them sitting on the side of the road while I am so far away. My wife loves our MDX so much she wanted the same car so we found a newer one with the options we wanted and it was over a 2hr drive so she decided to call over the phone to get the details worked out so she was not sitting at the dealership for hours with three kids after driving for two hours. The first red flag was it took two days to hear back (I figured ok they are busy and making all the sales they could with people in the store and I was not in a rush). Then they came back with the deal but said they could not accept the power of attorney (that my wife just used to buy a house for us) for the vehicle we wanted but they would accept it for a 2014-15 Volkswagen (Second Red Flag). When my wife asked the finance manager why he said it is because the bank (Wells Fargo) said that not them. She said that makes no sense and the finance manager said it does not have to (xxx). My wife preceded to ask well can you contact them to see if there was a mistake, to which the finance manager replied no I will not do that (with the lack of customer service and attitude my wife was getting from the finance manager she hung up on him). So in order to help things along my wife called Wells Fargo herself since we have our other car finance through them already and asked what was going on. Wells Fargo said yes they see the loan request and it was approved for a Power of Attorney without any stipulations (Third red Flag). So my wife called the finance manager back and told him and he still refused to contact Wells Fargo to sort the problem out (again xxx). So she called me upset and disappointed to say she gave up and we would have to wait till I come home (I cannot come home until January and like I said she wants a specific set of options, so the exact MDX would have to be sitting around at the right time since I will only be there for a week before I return to Afghanistan). So I tried to avoid all the lower management issues and called and asked to speak to the General Manager. I was told he was in a meeting so I could leave a voice mail. I left my message with my concerns and asked him to call me anytime he could before the time I was calling since I am on the other side of the world and his day is my night. Well after 24 hours went by I called back he was with a customer so they could transfer me to his voice mail again. So that made my decision right there the customer service at LOVE HONDA does not exist at the top so of course it was not at the bottom either. So I let him know by him not calling my decision was easy and I would be writing this review to post anywhere I can so everyone knows how LOVE HONDA treats veterans. About midnight my time he decided to call and leave a message that he has been out of town the last two days and that is why he could not return my call (and again xxx they said you were in a meeting so either he is lying or his staff tells people the wrong info on purpose). His message again says it is not them but the bank.
I Recommend This Dealer:
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