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Loyalty Chevrolet Cadillac
Williamsburg, VA
299 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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299 Reviews of Loyalty Chevrolet Cadillac
August 12, 2023
fyi. .. Google review Your location Loyalty Chevrolet 543 2nd St, Williamsburg, VA 23185 Chevrolet dealer kenny 5 hours ago .. Google review Your location Loyalty Chevrolet 543 2nd St, Williamsburg, VA 23185 Chevrolet dealer kenny 5 hours ago I had an appointment for inspection that was scheduled by KirkTajirian ...Kirk is very accomodating and friendly... When i showed up for the inspection appointment, i was greeted by Kaitlyn Ussery. She was also very friendly and helpful. She is a very pleasant person to deal with...very respectful... Will Jordan has been my Corvette mechanic for many years and he inspected and took care of some codes for me. I can not say enough about Will Jordan's mechanical abilities...Not sure what i would do without Will Jordan...probably sell my Corvette. He has worked on it for years and years. It's no wonder that he is one of the top Corvette mechanics in the Country. If your Corvette needs fixing...Will Jordan is the one to fix it. Thanks Will !!!"  More
by kennyusa
Employees Worked With
service
July 30, 2023
First class in service. Have been dealing with this dealership for over 15 years and would not go anywhere else! Have been dealing with this dealership for over 15 years and would not go anywhere else! More
by sscales
Employees Worked With
Matt Spence, Jeremy Baldwin, Laine Wrann, Dennis Wike
July 07, 2023
Loyalty CC has kept some of the employes from the buyout of Holiday Cadillac, and that is nice in that the "hometown" feel is there in part. What I have noticed is that the attention to the customer in sma of Holiday Cadillac, and that is nice in that the "hometown" feel is there in part. What I have noticed is that the attention to the customer in small things is disappearing which gives the company a tenor of being more corporate, i.e. service to the corporation, company or entity rather than the customer. An easy example is after service the car had a cool bottle of H2O sitting in the cupholder. It is insignificant to the service mechanically, but no insignificant otherwise. That does not happen anymore. The other simple example would be the waiting area. Free hot drinks is nice, and that is still there. Snacks you have to pay for. I'd rethink that if I was loyalty. The service counters are manned by very polite and efficient ladies and gentlemen. I like that set up with the payment done right there rather than a separate office to do payments and another for service as it used to be with Holiday. prices for service may be industry standard, but are high for simple jobs like oil changes and wiper blades. That gives anyone the impression that the cost of other jobs will be similarly high. Free state inspections are great I go to Loyalty most times for service because it is 5 minutes from my house and I bought several cars from that location in the past and my company bought cars there as well. But these days we are looking for the best deal , coupons and other lures that get me through the door. The close location to my home is one lures, but there isn't a whole lot more. Summarizing, what Loyalty gives me as a customer seems less than the importance of executing admin processes and loyalty to the company ethos. More
by Ed
Employees Worked With
forgot their names
June 30, 2023
My car was undrivable. It almost died. I had the car towed to loyalty and Tyler took it from there. I got my car back in two days and was completely satisfied with my exper It almost died. I had the car towed to loyalty and Tyler took it from there. I got my car back in two days and was completely satisfied with my experience. More
by AJ
Employees Worked With
Tyler
June 21, 2023
From the time I set my appointment, to Michael my shuttle driver to work and Tylyer Mitchell in the Service Department everything was superior service! I'm always treated with respect and kindness and in th driver to work and Tylyer Mitchell in the Service Department everything was superior service! I'm always treated with respect and kindness and in this day and age it's extremely refreshing! More
by kris
Employees Worked With
Tyler Mitchell and Michael (shuttle)
