Lucas Ford of Burlington - Service Center

Absolutely the worst service experiences I've ever had. 8 Years worth, and never again. Hate to bash a local company but this is deserved. Check any of my reviews. I leave 5 stars and I'm easy to please. I 8 Years worth, and never again. Hate to bash a local company but this is deserved. Check any of my reviews. I leave 5 stars and I'm easy to please. I've owned Fords my entire life, and I support my local dealer. I'll start with the good. I bought a new car from them, and the salesperson Joe is awesome. The whole process was fair, simple, and quick. The bad. The service department is horrendous. Here are some of my trips there. Take Taurus SHO in for broken trans. They tell me its fine. I call Ford CS, take it back again. Oh, its not fine, the power transfer unit is shot. Now we'll fix it. Take Fusion for brake job, drive out of the parking lot and tools are falling out from under the car. Took Edge for a check engine light for an emissions error. They quoted me 2 hours labor. Parts + Labor $460. I looked it up on YouTube, bought the $27 part, only thing needed was a flathead screwdriver and plugged in two connectors. I'm not a mechanic and it took me 10 minutes labor. Tried to make an appointment for a car I bought 6 months earlier from them because the AC wasn't working. They told me there was a 1 month wait for an appointment. Take F150 for transmission issues 3 different times. They can't find an issue. I take them for a ride, they acknowledge the issue, and then tell me that its normal for your transmission in a truck with 29k miles to clunk. They also acknowledged that the truck shudders, but said its not bad enough to do anything about. Just read what they wrote in the image I posted. I spoke to Ford Corporate who called Lucas. Lucas Ford told Ford Corporate that I was forcing the issue to happen by getting on and off the gas, you know, like you have to do to drive any vehicle. I can't "force" the issue in my other Ford, so is that one broken? They also lied and said there are no TSBs for the issue. I've already spoken to another dealer and they said they see a TSB for the exact issue I have. They told me they will get the issue fixed and it sounds like Lucas Ford just doesn't want to do the work under warranty. So remember, according to Lucas Ford and their own written words, it is completely normal for your new Ford vehicle to have a clunky transmission. More

Recalls were taken care of in a short time, as well as advice o a tech issue advice o a tech issue More

I had two recent recall recall services on my 2015 Mustang. Danny made the experiences easy and stress free. I would definitely recommend this place. Mustang. Danny made the experiences easy and stress free. I would definitely recommend this place. More

All of my interactions with staff were helpful and kind. My car was fixed. Thank you. My car was fixed. Thank you. More

It is a disgrace the dealership took over 6 weeks to fix a check engine light. The dealership never once called me on how they were progressing. I always had to ask as I was never given an update. a check engine light. The dealership never once called me on how they were progressing. I always had to ask as I was never given an update. More

Lucas Ford is a great dealership. Everyone is friendly and does a wonderful job. I highly recommend it. Everyone is friendly and does a wonderful job. I highly recommend it. More

No thanks, I don't write surveys for free unless it's a nonprofit organization. nonprofit organization. More

Clean, professional and do the job correctly the first time. The service writers are easy to work with. time. The service writers are easy to work with. More

Liza was great. Kept me well informed on the status of my repair time. Offered to call an Uber for me if I needed. Allowed me to borrow a vehicle to run to get somet Kept me well informed on the status of my repair time. Offered to call an Uber for me if I needed. Allowed me to borrow a vehicle to run to get something to eat. All in all- outstanding customer experience. More

The service department people beside one lady was rude as crap and disrespectful . I will not telling people come here. crap and disrespectful . I will not telling people come here. More