Lucas Ford of Burlington - Service Center

Excellent customer service, in the service area , and quick.. the guy that took care of me answered all my questions quick.. the guy that took care of me answered all my questions More

Liza was awesome. I felt like an important customer and she followed up on everything she said she would. I was extremely pleased with the service and the attention. A I felt like an important customer and she followed up on everything she said she would. I was extremely pleased with the service and the attention. Also, when I checked prices against other Ford Dealers, i.e., Holman and Miller, Lucas was the best value. And thems are the facts! More

Lucas ford is reasonable and careful. They always check over my vehicle and have kept in on the road for 214,000 miles. They always check over my vehicle and have kept in on the road for 214,000 miles. More

Service was fast and efficient, no complaints at all I highly recommend Lucas Ford Dealership highly recommend Lucas Ford Dealership More

Was not informed ahead of time the changing of a lightbulb also had to pay for service not sure what bumper-to-bumper coverage means lightbulb also had to pay for service not sure what bumper-to-bumper coverage means More

My service coordinator was easy to work with and my car was ready earlier than expected. was ready earlier than expected. More

I am very pleased to report a positive outcome in the quest to replace the heated seat element in my F150. The part was on backorder for months, but thanks to the dedication and customer service of Liza quest to replace the heated seat element in my F150. The part was on backorder for months, but thanks to the dedication and customer service of Liza in service and the follow up attention by Joe Wilson in sales, this repair was done exactly as described in the time predicted and the outcome was perfect. I am still able to enjoy a heated driver seat on those cold mornings. Thank you Liza and Joe and all at Lucas Ford for making this happen. This is clearly a dealership that cares about its customers. More

The car in for service and a recall Plus a squeal in the rear when backing up and applying the brakes the service and recall were completed but the squeal went backing up has gotten worse I probably should rear when backing up and applying the brakes the service and recall were completed but the squeal went backing up has gotten worse I probably should return to service to have this looked at because at this point I'm not sure I want to drive the car More

Uber service was great. Car was done in timely manner. All went smoothly and well. Car was done in timely manner. All went smoothly and well. More

We have had an amazing and consistent customer service experience since day one. The staff is upfront about what needs to be done with the car and never tries to upsell us. I highly recommend their servic experience since day one. The staff is upfront about what needs to be done with the car and never tries to upsell us. I highly recommend their service. More