Lucas Honda of Jacksonville

I came with my son; drove up, parked by the trees; saw 3 men standing outside and Ray came from inside and spoke to us and was very friendly and nice, told him what we wanted and nothing else, let him know men standing outside and Ray came from inside and spoke to us and was very friendly and nice, told him what we wanted and nothing else, let him know I did my homework and had a list of all Honda delaerships in the area and if the one I wanted wasn't there I was leaving. H e drove us with the golf cart over to the 2013 Honda Fit 4d hatchbacks and there it was..midnight blue and everything I wanted inside and we went inside and took only a few and we were signed and came back later to pick up car, I never felt pushed or pressured, the atmosphere was very relaxing, everyone around seemed very personalable, but Ray was meant to walk out that door and wait on us I just know it. Will have no problem telling people to go see him for a car. More

Have bought two vehicles and even upgraded one of the two. Given $600 service dept credit on add on that I was not satisfied with. Service dept is also fantastic. Much bette all around service than o two. Given $600 service dept credit on add on that I was not satisfied with. Service dept is also fantastic. Much bette all around service than other dealers. More

I contacted this dealership via interent and got a quick response every time, but when i made a deal with another dealership I received an email saying "thanks for wasting my time." I found this to be very response every time, but when i made a deal with another dealership I received an email saying "thanks for wasting my time." I found this to be very unprofessional and will NEVER recommend this dealer to anyone. He probably spent a total of thrity minutes in emails helping me. Bottom line, It doesn't matter because this is part of being in sales. Perhaps he should consider another profession. It's okay to think these things, but NOT okay to relay it to a CASH paying customer! More

0 for 2 now....service and sales. Brought in a CRV a while back for what I was told was a minor repair to correct an engine light (had run two diagnostics at other repair shops - both came back the same while back for what I was told was a minor repair to correct an engine light (had run two diagnostics at other repair shops - both came back the same minor issue). Was given song and dance about how the diagnostic (run twice) was not really the problem and they would need me to do (and pay) for a third to find REAL problem. Few months later, decide to try them on buying a new pilot. Told them were still considering other makes and wanted to test drive - (NOT buying today) and still given all the song and dance. Realized I had left something in my car that I was considering trading in when and IF we were going to buy a pilot, and found they had taken it upon themselves to relocate MY vehicle to the other side of the lot without my knowledge. Of course left without buying (like we had said we were going to do). Gave them a call back to clarify/confirm their best offer after calling around and not only would they not even tell us what the final offer had been on the vehicle or the trade in, but refused to give us ANY price over the phone unless we came back in! Ralph was nice enough, but very questionable tactics at Lucas...ultimately cost them a sale. P.S. yes i did buy a pilot at a competitor, got a better price on the pilot and the trade-in, and did all of it over the phone! More

I am updating my review, as I was called and offered the vehicle at a lower price, and am very happy with my purchase. The reason why I have given them a new rating is that they matched what I saw to my sa vehicle at a lower price, and am very happy with my purchase. The reason why I have given them a new rating is that they matched what I saw to my satisfaction and made me a happy customer instead of a very dissapointed customer. Thank you to Omar for making it happen. I picked up my new car yesterday and they were very pleasant and I am very satisfied with the dealership. More

We went to Lucas Honda after internet search for used toyota avalons found an ad on auto trader and the internet price was 22,498, however after driving and liking the vehicle, it is now time for the neg toyota avalons found an ad on auto trader and the internet price was 22,498, however after driving and liking the vehicle, it is now time for the negotiations to commence. The reason why I am giving them poor marks is the internet price was listed by the sales manager as 24,990 during the negotiation. That is about 2,500 more than what the ad showed. I mentioned that was not correct and was ignored. Copy of the ad is below for all to peruse. By the way the price was changed on their website to now reflect 24,288 which is now closer to what was seen originally. Copy of the ad I was going by is posted below. Used 2008 Toyota Avalon XLS Save this car $22,488 Calculate Payment $22,488 Mileage: 7,580 PrevNext 1-9 of 18 Primary Information about this vehicle: AT Car ID: AT-10984C89 Price $22,488 Mileage 7,580 Body Style Sedan Exterior Color Blue Interior Color Gray Engine 6 Cylinder Gasoline Transmission 6 Speed Shiftable Automatic Drive Type 2 wheel drive - front Fuel Type Gasoline Doors Four Door Stock No. 21987T Vehicle Description Seller's Description and Comments ASK FOR OMAR AUSTIN AND GET $200 OFF THE ALREADY LOW INTERNET PRICE!! CALL 1-877-688-7781 TO GET DETAILS OR TO SET AN APPOINTMENT! The options and features include: Advanced Front Seat Airbag System, Child Restraint System Anchors, Child Safety Rear Door Locks, Driver & Front-Right Passenger Airbags, Driver-Side Knee Airbag, Engine Immobilizer & Anti-Theft System, Front & Rear Side Curtain Airbags, Front Seat-Mounted Side-Impact Airbags, HomeLink Universal Transceiver, 12-Speaker Audio System, AM/FM Stereo w/6-Disc CD & Cassette Players, Auto-Dimming Interior Rearview Mirror, Cruise Control, Dual-Zone Automatic Climate Control System, Heavy-Duty Rear Window Defogger, Leather Upholstery, Power Door Locks, Power Front Seats, Power Windows w/Front Auto Up/Down, Steering Wheel Audio Controls, Tilt/Telescopic Steering Wheel, Automatic Dimming Driver-Side Exterior Mirror, Fog Lights, Multi-Reflector Headlights w/Auto On/Off, Power Heated Exterior Mirrors, Power Moonroof w/Sliding Sunshade, Remote Keyless Entry System, 4-Wheel Anti-Lock Brake System, Electronic Brake Force Distribution, Power 4-Wheel Disc Brakes, Power Rack & Pinion Steering, Tachometer ALL DISCOUNT PRICES ARE ON IN STOCK VEHICLES. PRICES MAY VERY AND DO NOT INCLUDE TAX, TAG, AND FEES. More

As of now I am rating this poorly due to the poor customer service I have been recieving as of late... My sales person was fine, but I noticed the car I bought had an alignment issue and have been ca customer service I have been recieving as of late... My sales person was fine, but I noticed the car I bought had an alignment issue and have been calling to have the issue resolved but they keep on telling me thats its inherent to the car which is total xx. I cant reach my sales person and the Used Car Manager Mr. Austin doesn't seem to think its very important. When and IF this issue is resolved I will re-rate this dealer but as of now I am displeased with the service I have been recieving... More

I recommend this dealership for service and repair. I was a upset customer dealing with some crooks form another car dealership in valdosta ga(krill sunny honda)dont ever buy a car or get service from them. a upset customer dealing with some crooks form another car dealership in valdosta ga(krill sunny honda)dont ever buy a car or get service from them. The people at lucus honda was very nice and helpful! They have earned themselves a customer for life!!! I highley recommend this dealership for anything More

Deal directly with the internet manager. I gave him my best offer I found online and he was able to beat it by $300. I own 3 Honda's and have had all service done here - they fix everything the first time best offer I found online and he was able to beat it by $300. I own 3 Honda's and have had all service done here - they fix everything the first time around. Lucas doesn't play games they give you their best the first time around. They will not be happy until you are happy. More