Lute Riley Honda

I always receive prompt courteous service whenever I go to the dealership. Thanh Do is an exceptional customer service representative that I hold in high regard. He always takes care of my automobile needs to the dealership. Thanh Do is an exceptional customer service representative that I hold in high regard. He always takes care of my automobile needs and he’s a good friend. Thanh is definitely an asset to the company More

Javed Tarafder and the general manager was very helpful! It was a overall fantastic experience! It was a overall fantastic experience! More

My recent experience with Lute Riley Honda's finance department was incredibly disappointing. Despite being assured of eligibility for special APR rates and discounts, I encountered numerous issues that department was incredibly disappointing. Despite being assured of eligibility for special APR rates and discounts, I encountered numerous issues that left me feeling misled and undervalued as a customer. Prior to visiting the dealership, I was assured that I would be eligible for HONDA Finance Special APR rates listed as follows: 3.9% for 48 months, 4.9% for 60 months, or 5.9% for 72 months. Additionally, I received a comprehensive quote from another DFW Honda dealer that included these rates along with all applicable rebates and discounts. However, upon visiting Lute Riley Honda to finalize the deal on the evening of Friday, April 19th, several issues arose: Despite my requests, I was not provided with a final quote showing my monthly payments prior to my visit. This resulted in discrepancies regarding documentation fees upon arrival. Despite making a $2500 down payment over the phone to secure the deal, upon entering the finance office, I was informed that I could not receive the 3.9% APR rate alongside a $1000 rebate. Instead, I was offered an APR of 7.99%, significantly impacting my monthly payments. Despite my objections, the finance manager insisted on terms that were not previously communicated to me. He also stated that I could not finance less than $11,000, requiring a refund of my down payment. Although he agreed to adjust the amount to $10,515 due to a cashier's check I had already prepared, this adjustment further complicated the situation. When I called the manager, Mr. Ramos, about my bad finance experience, he dismissed my concerns, stating it was too late to make any changes and asked why I hadn't called him before signing. I was surprised by this response, as the finance person, Amin, had informed me that he had consulted with the manager and that the deal was made according to the manager's instructions. A few hours later, I sent an email to both the General Sales Manager (GSM) and General Manager (GM) with all the details listed above, but I received no response until today, May 4, 2024. As a long-term and loyal Honda customer with a credit score of 813, I expected better treatment and transparency throughout the financing process. Unfortunately, my experience fell far short of my expectations. I urge potential customers to exercise caution when dealing with Lute Riley Honda's finance department and to thoroughly review all terms and conditions before finalizing any deals. Please Note: The salesman Abdul Omar was great! My complain is about the finance manager. More

I would highly recommend this dealership especially Marc, he was very patient with us and very helpful. He was not pushy and answered all our questions. he was very patient with us and very helpful. He was not pushy and answered all our questions. More

I was very pleasantly surprised. I was greeted at the door helped immediately. The people that helped my wife and I were very attentive. They listened to what I required and provided I was greeted at the door helped immediately. The people that helped my wife and I were very attentive. They listened to what I required and provided exactly what I wanted. Frankly, I hate buying a new car but the staff made this as painless as possible. I will go back to them first in the future. More

Straightforward and easy process. I’ve never had a better experience buying a car thanks to Marc and the team there. I’ve never had a better experience buying a car thanks to Marc and the team there. More

Absolutely a great experience. Sales Rep and staff were professional and respectful of my time and desires. Under 3 hours and we drove away in a beautiful Honda Passport Black Edit Sales Rep and staff were professional and respectful of my time and desires. Under 3 hours and we drove away in a beautiful Honda Passport Black Edition. Outstanding in all aspects! More

George is the man! Super easy and very professional! I’ll be back for sure! Super easy and very professional! I’ll be back for sure! More

Javed is great! He’s patient with great customer service. He answered and explained everything a couple times because I was nervous about buying a new car. He’s patient with great customer service. He answered and explained everything a couple times because I was nervous about buying a new car. More