Lute Riley Honda

Lute Riley Honda
1331 North Central Expressway
Richardson, Texas 75080

Sales: (866) 799-4700
Service: (800) 546-1528
Parts: (800) 567-1488

Manufacturer: Honda

Most Reviewed Employees
Danny Lisenby Danny Lisenby
BDC Director
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Cable TV
Children's Play Room
Customer Lounge Area
Drive-In Service
Express Service
Free Coffee
Free WiFi
Instant Financing
Laptop Computers
Parts Store
Pet Friendly
Rental Car Service Onsite
Shuttle Service
Television
Valet Parking-Saturday Only
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 8:30 AM - 9:00 PM

Tuesday: 8:30 AM - 9:00 PM

Wednesday: 8:30 AM - 9:00 PM

Thursday: 8:30 AM - 9:00 PM

Friday: 8:30 AM - 9:00 PM

Saturday: 8:30 AM - 9:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 7:00 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 7:00 AM - 5:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.5/5
108 Reviews
Lute Riley Honda

Overall Score: 4.5 Star Rating4.5



About Lute Riley Honda
Certified: Lute Riley Honda
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Lute Riley Honda has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Lute Riley Honda
Lute Riley Honda is a member of the Sonic Automotive Family. Located for over the last 20 years at 1331 N. Central Expressway in Richardson Texas. Sonic Automotive, Inc.

Lute Riley Honda in Richardson, TX treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options.


m01faughn
4/28/2012 12:42:17 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Clinton Kargozar

My Review of Lute Riley Honda:
I was recently in the market for a fuel efficient vehicle, being that my Ford was killing me on my gas bill. I was attracted to Honda and the incentives they offered, but made a HUGE mistake of going to David McDavid first.
I spend two days and over 14 hours trying to negotiate a fair deal with them, but after hearing a lot of fast talk and trying to see through all the white smoke I walked out. This was the only day I had to finish my car deal so I contacted Mr Zoobie at your internet sales department and told him my story. He assured me that I was not being unreasonable, like David Mc whats his name said, and that if I were to come in your team would be straight forward with me. It was already 8pm and I had a bad taste for Honda in my mouth, but I still packed up my two year old and headed down. Mr Zoobie introduced me to Clint Kargozar, who was professional, courteous, knowledgeable, and delived on every promise he made. He FAR exceeded my expectations, so much so i decided to purchase a second vehicle for my wife while i was there. He was insistant on being detailed and straight forward. I didnt have to ask him to slow down when we were doing math together and even his follow up was AMAZING. This was my first foreign car and my first Honda for that matter and i will never drive anything else, and will not buy a car from anyone else. Clint is MY car guy. He had me in and out making two purchases in 3 and a half hours. He and your team are amazing and you have earned a Lute Riley Honda customer for life. Thank you for having and amazing team and people like Clint on board. It was hands down the BEST car buying experience of my life, and I have told everyone who asks about my brand new CRV where to go and who to see, and where not to go for that matter (David McShady)
Thank you again,
Matthew Faughn

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salmahes@yahoo.com
4/17/2012 12:14:13 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: ahmad z , mike,jermy

My Review of Lute Riley Honda:
excelent cusstomer service ,sale person ahmed z and mike sales manager
they are very nice and respectfull and care about the customer also he was with us more than 5houres show us cars untill we bught the car ,honda acord thank you ahmed and mike

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thatsabingo
4/3/2012 10:48:43 AM

Overall Score: 1 Star Rating   1.4  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Mike Zoubi, Doyle Pierce, Ken Quach?

My Review of Lute Riley Honda:
I bought my first car at Lute Riley. I wont ever go back. I was looking to trade in my original car and decided to stop by since when purchasing the original car, I was told that when they time came, they would buy it back and they would give me whatever was owed on if it that was the case.

I found a car I liked. Decided to give it a drive. While we were walking up to drive up, another salesperson was showing a family the car. We got in and drove off. After driving around and deciding that this was the car for me, we headed back to the dealership.

While sitting down to start the negotiations, the other salesperson walked up (Ken) to our sales person and got on to him right behind me about having the car out too long and that we did that so they wouldnt buy it. First, that is super unprofessional. Second, if they wanted to buy the car so bad, they couldve waited and when we returned made the offer. Neither happened but that just set the tone.

After looking at my car, they came back and gave me an offer well below the blue book average. Having explained to them what they had said previously about buying it back, they said they no longer did that. They then also explained that they would not negotiate on the car price because of the new policy which gives them no flexibility. I told them if they would give what I owed on the car, I would buy the other car at sticker price. They wouldnt do it. It made no sense, especially since I was a returning customer. Oh well. They randomly leave voicemails that just say let us know how we can help. Why would I work with you if you arent willing to negotiate and low ball people on prices.

Glad I bought my car at Rusty Wallis. They know how to take care of customers and give you much better deals.

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opalsage
2/2/2012 1:43:55 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Marcus Waites/Jeremy/ Chris/ Katie Apperson/Jonathan Brutto/Will Ramos

My Review of Lute Riley Honda:
The Lute Riley Staff is very personable, considerate and work extremely hard to present the very best merchandise and service. They went to great effort to answer questions and make this a very good experience.
Thank You!

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iris a thompson
1/31/2012 1:06:09 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Hussein Ali

My Review of Lute Riley Honda:
Hussein Ali was the sales rep that approached my brother & I when we came to Lute, first he greeted us, & asked us what exactly we are looking for. Once we informed him what we wanted he took us to view the new cars, he was very proffesional & friendly. He gave us all the information we needed & more on the CRV. We had offers from other dealerships, but we came back to Lute Riley because of Hussein's customer service, professionalism, & friendliness,I was very impress & happy with his service .

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Sharif05
1/16/2012 1:00:27 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Hussain Ali, Clay Munoz & Will Ramos

My Review of Lute Riley Honda:
This was my first time to ever purchase a car and I was highly nervous. I have been to MANY car dealerships and all were very unwelcoming and intimidating. I HATED car salesmen! That was until I met Hussian Ali. He was very knowledgeable of everything I had to ask him. He was also kind and welcoming. Most importantly, he was very respectful and understood my situation. Ali even introduced me to his team members that were involved with my managers, Will Ramos and Clay Munoz, and they were so helpful and nice as well. Since I am young, the managers and Ali made it a point to teach me the importance of car buying and the significances it has on my future. They truly care there. However, I think the greatest thing of all, is that my entire process was done during my lunch break!! I got an amazing deal and meet amazing people. There is no way I will ever go anywhere else, EVER!

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mickhunt2
1/11/2012 4:44:14 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: 6

My Review of Lute Riley Honda:
I could not have found a better dealership. The staff was incredible. I dealt primarily with Chris Ballard and Mark Kaidasch. The buying experience was short and sweet. They had the exact car I was looking for, gave me a great deal on my trade in, and prepped the car in record time. I drove hme a very happy customer. Follow up has been tremendous also. They followed up when my plates came in and always follow up on a regular basis for service and maintenance reminders. They send service specials via mail and email and service response is great. A top notch dealership with top notch employees. I would recommend them to anyone... and have!

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brianweatherman
1/10/2012 6:02:13 PM

Overall Score: 4 Star Rating   4.4  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Loui Everhart

My Review of Lute Riley Honda:
Enjoyed the transaction of purchasing the van from Lute Riley. Loui was very nice. He was much better than any of the other salesmen we had encountered since looking for a new van. I wish they would have gone down on the price of the van and given us more for our trade-in. It was basically their call and no negotiation. That was the only thing that I was unhappy about. Our van is very nice and still runs very well. Thanks guys for helping us out!

Brian Weatherman

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diannebwall
1/9/2012 5:25:47 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Marcus Waits and financial officer

My Review of Lute Riley Honda:
The wait period was the shortish in the history of my car buying experience (40+ yrs). The curtsey of Marcus and the financial officer(sorry can't remember her name)was outstanding. The car was clean and trade in keys was in the cup holder. Thanks guys!!

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yaelmagal
1/6/2012 6:54:13 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: loe and another cool guy... dont remember his name. and the girl from finance was super nice too ! !

My Review of Lute Riley Honda:
I was really surprised for the better from the "big dealership" experience .. i thought they will be not as friendly to a low budget person but they treated me just as well as if i was to buy the most expensive car there.
I loved the ppl.
Thanks.

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