Lute Riley Honda - Service Center

Dealership stealing Drop off a car for service at dealerships " Lute Riley in Richardson, Texas" for repair and got stealing personal stuff inside after they done service Drop off a car for service at dealerships " Lute Riley in Richardson, Texas" for repair and got stealing personal stuff inside after they done service. More

Overpriced, rude staff! I was here for maybe three times in within a month, buying parts for my hondas. I remember when the first time they made buy 3 quarters or differentia I was here for maybe three times in within a month, buying parts for my hondas. I remember when the first time they made buy 3 quarters or differential fluid when it only takes 1.1 for my wife's suv. But since yesterday I am advising to people to make their own research when buying parts from them. I had the disgusting experience dealing with Roy Arcilla. I asked him for a part number that they did not have in stock and he refused to gave me any information. So I decided to preorder it from them and paid $325.00 for a 02 sensor. I went to my car and decided to check and compare the price paid a minute ago calling a local autopart place but to know also if they had it in stock, and yes, they had it in stock and for less than a quarter of the price!! $33.00 same brand (Denso), same specs and a year of warranty no questions!. I felt like a dumb, for paying in advance an overpriced item offered in 24 hours but also for accepting the rude and prepotent attitude of this salesman!. I went 5 minutes later to cancel my prepaid order and this guy Roy said "We can't cancel. Come back tomorrow if you want your money". Since a couple of years I am understanding people that just hate their job so I decided to not argue with this person so I emailed the parts manager explaining the reason of my cancelation and he replied: "Thanks for contacting us. I apologize for my staff upsetting you. When you had our cashier run your card, and then signed the credit card slip, that was the Authorization for the transaction. It was completed at that time. There is not a way to de-authorize a transaction, but we will refund your credit card. We will need the number and the expiration date to do so. We do not keep the entire number in our system, for security reasons. "I would like to clarify something in relation to this situation. I have instructed my people to not give out part numbers. It is a rule they must follow. I understand that this is sometimes upsetting to people. After talking to Roy, it seems like you originally wanted just the part number. I have used this situation as a learning experience for my staff". We will handle these types of things differently in the future. So again, I'm sorry that we did not live up to your expectations. We are making changes to improve and to keep this from happening to someone else. If you want to call me with your credit card number, I can handle the refund myself. If you want to come by, we can handle it that way also. Whatever is easier for you. Steven Krempp 972.437.1141" Now I write: I don't care for paying overpriced items, I paid for them in the past and I will pay for them in the future. I am just advising everybody to make your homework, 33 bucks vs 325? Plus Roy's attitude warning me with a 20% restoking fee for a part that was out of stock, also 20 days for return, only if the part is unused and only if original receipt is presented? I understand that this is a businesses and I don't want nothing for free but at least train your people to cover this scam against your costumers in a better way. All the good reviews here are from people buying cars, (because the brand is good) but good luck in the moment when you are out of warranty and you need to deal with Steven and Roy from parts department of Lute Riley at North Central expressway... None of the Charlie Company vehicles will be here again. More

Dishonest/Disreputable service department My Accord's engine overheated and I decided to have it totally rebuilt. I took it to Lute Riley and paid them several thousand dollars for the repair My Accord's engine overheated and I decided to have it totally rebuilt. I took it to Lute Riley and paid them several thousand dollars for the repair, but after several years it has become increasingly obvious that either they didn't do the work and said they did (and this is what my other Honda mechanic tells me is the case) or else they did the rebuild poorly. Ever since the rebuild, I've gotten poor gas mileage, low power, stumbling/misfiring, and one of the plugs fouls repeatedly. The first time I took it back, the dealer told me I needed an (expensive) carburetor rebuild... which sounds bogus, because that wouldn't affect just one cylinder. But I let them do the work,and the car ran (again) sort of okay for about a year, and then I started getting the misfiring/stumbling again. One of the times I took it back, the mechanic even put on the service report that "this problem will recur." I took the car back and the dealer had it for MANY months and when I finally went back to pick it up, Lute Riley said they had fixed it, but (again) they basically just put a bandaid on it (and they even took out my battery, which had a warranty, and replaced it with a toy (motorcycle?-) sized battery with no warranty. I just want my car fixed, properly, the way I PAID THEM TO DO. I called them about this several months ago and discussed things with the dealer at length, and they promised to get back to me. Still nothing. I paid them to fix my car, properly. I want it fixed right, like I paid them to do. I don't think I'm being at all unreasonable about that. The dealer doesn't want to fix my car, and make it right. The service department at Lute Riley is disreputable, dishonest, and not at all trustworthy. BEWARE!!! Don't let them cheat or rip you off the way they did me...! More

First time at a dealer for service in quite awhile. Was so pleased and amazed. Cust Serv was excellent. I will definitely be using this dealership in the future. so pleased and amazed. Cust Serv was excellent. I will definitely be using this dealership in the future. More

Very happy with the service. I was able to drop the car early in the morning and use the free shuttle to go to work. People were really friendly. Last but not least the price is very competitive (especiall early in the morning and use the free shuttle to go to work. People were really friendly. Last but not least the price is very competitive (especially for a car dealer). More

Alex is AWESOME! My mom has known him for a while so I too go get my car serviced by his team. He is always friendly, and he really cares about his customers. too go get my car serviced by his team. He is always friendly, and he really cares about his customers. More

I'm a long-time customer of the Lute Riley Service Dept. My comments: Christine Phan is great! Really cared; timely responded to inquiries; professional attitude; no b.s.; gave me a break on pricing and r My comments: Christine Phan is great! Really cared; timely responded to inquiries; professional attitude; no b.s.; gave me a break on pricing and rental car for being a long-time loyal customer; made honest recommendations. Thanks again. Kenny Broodo More

I have used Lute Riley Honda for several years for maintenance and repairs. My most recent service advisor was Katie Wilson. She was always knowledgeable and helpful in advising me and explaining to maintenance and repairs. My most recent service advisor was Katie Wilson. She was always knowledgeable and helpful in advising me and explaining to me what my vehicle needed. She was easy to contact and always kept me informed as to the status of the work being done on my vehicle. I would highly recommend Lute Riley Honda to anyone. Phil Dunnet the Service and parts director was also good about staying in touch with me to ensure I was getting their usual good service. More

Excellent service. It made the experience fairly painless. Loui was great. Aaron did a great job explaining all the options I had but still managed to get me out of there in a reasonable amount of painless. Loui was great. Aaron did a great job explaining all the options I had but still managed to get me out of there in a reasonable amount of time. David was very helpful as well in making sure my needs were met. More