Luther Hopkins Honda - Service Center

No one even looked up when I drove in. After waiting a few minutes, I approached one of the many people thar hadn't acknowledged me. He asked me to wait a minute, which is fine. We went th After waiting a few minutes, I approached one of the many people thar hadn't acknowledged me. He asked me to wait a minute, which is fine. We went through what needed to be done and he asked if I'd be waiting. I asked that he call or text when finished and I watched as he circled my phone number. I walked into Hopkins to wait for his call or text. 2 hours later I still hadn't heard so I walked back to the service center and saw my car in the lot. Went in and of course the guy I talked to was no where around. So i paid and left. Found out later they'd texted my husband instead of me. At 4:15pm. AND it was $61 even with a coupon. So really expensive, took almost two hours, they texted my husband instead of me leaving me hanging for over 2 hours and the customer service was seriously lacking. More

Very helpful and always do what they say they will do to help or get the car ready. help or get the car ready. More

Amazing Service! ! Very Happy with the costumer care ! Will visit again in the future. Regards. ! Very Happy with the costumer care ! Will visit again in the future. Regards. More

Parker is a wonderful guy who gave useful info. and good advices. He is great! and good advices. He is great! More

Excellent work, quick, easy and did a great job communicating cost, timing an what was needed. communicating cost, timing an what was needed. More

My last experience was not a pleasant one. My fob went missing for two hours! My fob went missing for two hours! More

Customer Service with Zach was great. He's competent and personable. My car did come out with a slight alignment issue though. He's competent and personable. My car did come out with a slight alignment issue though. More

I had a great experience, in large part to Zach Spottke’s fantastic customer service. fantastic customer service. More

Thank you for putting your customer first. Everyone was great to work with. Brad and Service Team really stepped up. Everyone was great to work with. Brad and Service Team really stepped up. More

This particular appointment was the easiest to schedule (done via phone). The actual appointment was the on-time and there were no surprises. Great experience all around start to finish. (done via phone). The actual appointment was the on-time and there were no surprises. Great experience all around start to finish. More