Luther Westside Volkswagen
St. Louis Park, MN
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 PM - 4:30 PM
Sunday Closed
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(I am honestly am not hard to please) I can’t tell (I am honestly am not hard to please) I can’t tell you how disgusted I was as the salesperson talked down to ‘me’ their perspective customer. Recentl (I am honestly am not hard to please) I can’t tell you how disgusted I was as the salesperson talked down to ‘me’ their perspective customer. Recently my wife and I decided to buy new cars. She got an Acura RL. For me I thought it would be appropriate to consider a used vehicle. That’s when I met Kip (sp?). After battling traffic and going out of my way to visit West Side VW, I was immediately asked to make a decision whether I was going to buy or not - on the spot. At this point the opportunity to open the driver’s door hadn’t presented itself – hence I hadn’t even seen the interior of the car. I went out of my way to see a used Phaeton priced around $48,xxx, my landscaping cost more than that. Someone needs to pull their head out of their asphalt and understand why they’ve been asked to stand around and assist customers. Salespeople should be allowed any opportunity to redeem themselves after a stupid comment but the sales-less individual allowed me to walk right off the lot with no further consult. My shopping experience was absolutely disappointing. I thought it would be appropriate for readers like you to know the kind of sales attitude I encountered at West Side VW. There is obviously a sales perception at this facility that a certain number of customers visit for a joy ride, although many don’t. Specifically because of this I’ll never be back. After reading the other reviews associated with mine I realize Kip did me a favor! THANKS KIP!! More
Went in for a motor mount rattling, I was told by the service writer that it's just mud hitting the muffler. Right. When it was still there after they cleaned the mud off the rear torsion beam they tol service writer that it's just mud hitting the muffler. Right. When it was still there after they cleaned the mud off the rear torsion beam they told me that it was just the timing being xxxxxxxx because the knock sensor or o2 sensor were sensing bad gas, the only problem with that pack of lies is my car is a turbo diesel which doesn't have an o2 sensor, or a knock sensor. I don't like being told stories, I decided to replace the failed mount myself even though the car is under warranty. Turning my car that I rely upon for daily transportation over to those story tellers just doesn't sit well with me. More