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Luther Westside Volkswagen - Service Center
St. Louis Park, MN
1,608 Reviews
1,608 Reviews of Luther Westside Volkswagen - Service Center
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September 19, 2023
Horrible experience! ! We had service done and asked if we could get a courtesy car, due to hail damage they said all cars were out being serviced but he would see if he c ! We had service done and asked if we could get a courtesy car, due to hail damage they said all cars were out being serviced but he would see if he could get a rental approved to be covered from the manager. My son was brought to the rental car company where I met him due to him being autistic and not having a credit card. I asked why they needed a credit card if it was covered a d they said they require a $50 deposit and it would be credited once the car was returned, I didn'tsign anything sayingI wouldbe payingfor this car. Volkswagen called when the work was done and had me leave the rental with them, I later discovered my card was charged almost $600 and immediately called the rental car company thinking there was a mistake and was told that Luther Volkswagen St. Louis Park refused to sign what was needed after several attempts from the rental car company. I was able to find out that this has been done to several people and now I am forced to seek legal help. Volkswagen was not helpful and completely denied saying they would pay and it is only covered with warranty work (another thing that was never told to me) fortunately I was able to get hold of others that have gone through this and will help me prove my case but please think twice about using this dealership for any service, when they do things like this I just wonder what else they are being dishonest with. More
by Myhappycritters
Employees Worked With
Rick Tedesco
Helpful July 21, 2023
If I could give Luther Westside zero stars I would. They do not care about customer service and only care about the money coming through the door. Don’t go to this dealer if you are looking for a smoot They do not care about customer service and only care about the money coming through the door. Don’t go to this dealer if you are looking for a smooth process where you are taken care of as the customer. More
by Tina
Employees Worked With
April 03, 2023
I have purchased 11 vehicles from Helton. He does not waste my time with the standard car dealer crap. He has sold my son and daughter 4 additional cars. I have referred friends to Helton and He does not waste my time with the standard car dealer crap. He has sold my son and daughter 4 additional cars. I have referred friends to Helton and they’ve all commented how different his sales style is. I’m 60 plus and I’ve bought a lot of cars from a lot of dealerships that I’ve never been back to. I drive 425 miles round trip to Westside and will continue to do so as long as Helton’s my salesman. if he goes so do I. The support staff is good but Helton’s great. More
by AaagamaiteAndy
Employees Worked With
Helton Cerqueira
June 03, 2022
Horrible service, from the customer service to the manager. I went to fix one thing on my car, and they repaired multiple without my consent and the price for repair was extremely expensive. I request manager. I went to fix one thing on my car, and they repaired multiple without my consent and the price for repair was extremely expensive. I requested to show me, to have proof of the repairs and they deny it. I will never take my car there or recommend this place to anyone at all. SCAM! More
by mariluz
Employees Worked With
Nick Ciardelli, Rick Tedesco
April 21, 2022
The service department always exceeds my expectations. It's clear that they do their best to make the experience as smooth for the customer as possible. It's clear that they do their best to make the experience as smooth for the customer as possible. More
by JLK250
Verified CustomerEmployees Worked With
Dillon
March 14, 2021
The service rep was friendly, curtious, and respectful of my time. He got my vehicle in for an oil change right away and the waiting area was clean! my time. He got my vehicle in for an oil change right away and the waiting area was clean! More
by GRANT_BENSON
Employees Worked With
February 23, 2021
This was a great experience all around. It was my first time buying a car and Helton was extremely helpful throughout the whole process. He was so friendly and knowledgable, thank you for the awesome exper time buying a car and Helton was extremely helpful throughout the whole process. He was so friendly and knowledgable, thank you for the awesome experience! More
by ELLIEHANSEN1225
January 13, 2021
I recently visited Westside to change from summer to winter tires. As usual, the work was done well and on time. We have worked with Westside for 20+ years. The staff is friendly and professional and ve winter tires. As usual, the work was done well and on time. We have worked with Westside for 20+ years. The staff is friendly and professional and vehicle work is done expertly. The facility is clean and well maintained. More
by Todd
Employees Worked With
Nick Ciardelli, Rick Tedesco
December 21, 2020
Very prompt and thorough. Billing was clear.Very prompt Very prompt and thorough. Billing was clear. Very prompt and thorough. Billing was clear. Very prompt and thorough. Billing was clear. Very prompt Very prompt and thorough. Billing was clear. Very prompt and thorough. Billing was clear. Very prompt and thorough. Billing was clear. Very prompt and thorough. Billing was clear. More
by MARK@INTHETROPICS.NET
Employees Worked With
Nick Ciardelli, Rick Tedesco
