On 9/27/2011 I called the service dept, at Lynn Layton Nissan Decatur, AL, to get an estimate for a tune up on my 2001 Nissan Frontier pickup. I had already contacted 4 other mechanics in town for estimates, all came to around $450. I talked to James on the phone, I told him I wanted a tune up (which every mechanics knows that means new plugs, point, and wires). He ask me how many miles on the truck. I said 60,000, the he said you need the 60,000 mile service, that includes an oil change, and cost $399, he went on to say we only use Nissan parts and you can trust us.
I decided to let them do it, when I got to the service center, the guy I talked to on the phone was not there. So I talked to a guy named Jim. I told him I needed a tune up, because I am starting a new job, that will require me to drive over 400 miles a week. He ask how many miles on the truck, I told him 60,000. Then he said you need the 60,000 mile service. He told me it would cost $399. I told him that I didn't not an oil change. Which he said that would save about $50. I also said I thought the belt might need to be replaced. He said that would be an extra $130. He knowingly let me think that I was getting a tune up, all they did was replace the belts, add some fuel and oil additive, and do an inspection. It cost me $488.18. When I got home I looked under the hood to see the new wires to realize I still had the old ones. I called the service center to find out why, Jim said we never discussed a tune up, and that would cost a lot more. He had a attitude about it. He new he mislead me about the work, there was no way I would have let them do the service, if I knew that it was only a inspection, when I could have gotten a full tune up at other places for almost the same price. I wonder how many people have been tricked this way.
The invoice number on my bill is 195753.
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