Customer Service and Customer Loyalty for a 5 time returning customer seem to be two concepts this dealership’s Senior Management have certainly forgotten. However, their ability to act with complete arrogance and disregard for pricing they documented seems to be their strong point. This is not the dealership Dominick built and I seriously doubt the behavior Julie (his daughter and now VP of the family business) would approve of. They put a price of $500 in front of me (in writing) and told me there would be No Other costs (down payments, mileage overage on my current Nissan or dispensation fees) to me for the new Pathfinder I wanted (and test drove) at their site. One day later they had the nerve to call me, tell me THEY made a mistake, and that my price now would be $545 and there was nothing they could (or would) do about it. No let's split the difference or we'll give you something to make up for our mistake. Take it or leave it was the arrogant attitude the Dealer’s General Manager (Victor Pita) and New Car Sales Manager (Randy Smolinski) took. These two are the epitome of Used Car Salesmen. Save your time, money and aggravation - NEVER deal with this dealership.
I Recommend This Dealer:
Damon Smith - IS A GREAT SALESMAN
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