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533 Reviews of MINI of Allentown - Service Center
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December 15, 2011
This was by far the best service experience that I have ever had. They took my car in with only one day notice, did all of the repairs, washed it, and delivered it 130 miles back to me. I will never buy or ever had. They took my car in with only one day notice, did all of the repairs, washed it, and delivered it 130 miles back to me. I will never buy or service a Mini any where else. More
by rellis5
Employees Worked With
Rob Migliaccio
Helpful November 17, 2011
Drove 1 hour to stop in to get the wheels taken off my car after I lost the wheel lock key at an autocross. It took 45 minutes for service to tell me they didn't have a key, even though the wheel locks ar car after I lost the wheel lock key at an autocross. It took 45 minutes for service to tell me they didn't have a key, even though the wheel locks are from MINI. Drove to a local BMW Dealer who searched for, but didn't have the key. Within 5 minutes they offered to blast the locks off, order a key, and ship it to me while I was away on business. That's how to do costumer service. Response to Mini Dealer- The Dealer attempted to contact through website, was away on business so was unable to respond. No offer was made to break off the wheel locks-I was only told sorry, and I would have to order a new set and wait, even though I was assured over the phone they had the key master in stock. However, while I was waiting, I did repeatedly hear the tech complaining to the BMW side of the dealership over the phone that they were taking away all his help. I finally had the situation resolved at a Mini dealer in Virginia, which while extremely busy, took the time to have one of their techs remove the bolts within 1/2 hour of my arrival. Final Update- Spoke with the GM on the phone-was very apologetic, and had looked into the situation above. Appreciative of his efforts. More
by mgnards410
Employees Worked With
Unknown
July 24, 2010
Had rubbing sound from fans when ac was active.Had to travel out of state the next day and stopped by to see if car was safe to drive, not expecting a repair. In 1 1/2 hrs problem for my 05 Cooper S was travel out of state the next day and stopped by to see if car was safe to drive, not expecting a repair. In 1 1/2 hrs problem for my 05 Cooper S was diagnosed (needed power steering fan motor that was in stock) and the car was repaired on the spot while I waited. Great job Guys! More
by edwardrose
Employees Worked With
Rob Migliaggio Korey Mooney
