I was a walk in client but made my research thru their website, and i applied for financing on their website a few days before my visit. I had a great experience. I was out of the dealership with my new Mini JCW Coupe in no time. I travelled all the way from Santa Rosa and it was worth it! And as for Mr Tagle who assisted me, he is the best! He answered all my questions and more! Certainly they exceeded all my expectations.

Was this review helpful to you?    Yes | No Thank you

I am very impressed with the service so far. As i have my own business {far from the dealership, and could not close in order to drive out}- instead they came to me, with a loaner car, and took mine for its service and also assisted in bringing the car back.
Very, very pleased!!! Would recommend them to anyone looking for a great car, along with excellent "customer care".

Was this review helpful to you?    Yes | No Thank you

I really, really enjoyed working with Michael Chavez at Mini of Concord. I recently bought a 2013 Countryman from him and he took all the stress out of the whole process. He went out of his way to give me the best deal possible — ensuring that I paid over $1000 less than any other quote that I'd received from other dealers. He was knowledgeable, friendly, and professional. He is obviously a man who truly enjoys his job and wants to ensure that he gives all of his customers the best possible service and care. He responded promptly to all of my equiries in a cheerful and helpful manner. Minis have a lot of options, but he even made what could have been an overwhelming ordering process very streamlined and straightforward, and didn't push any options that I didn't want or require. He is a STAR, to remain so patient and cheery while doing such a detail-oriented job.

Was this review helpful to you?    Yes | No Thank you

Michael Chavez was AMAZING!!!! I was looking for a very specific MINI and went through a few other dealers that werent able to help me get what I wanted. Michael went ABOVE and BEYOND anything I could expect!! In three days, he located a car for me from a OUT OF STATE dealer, had it shipped over, top painted, sport stripes added, helped me with my complicated financing, and answered hundreds of texts, emails, and calls with genuine excitment to help me fulfill my dream of owning the perfect MINI for me. His support continued well beyond the delievery of my MINI. He continues to call and make sure I am loving my new car, answers any questions I have had, and has been a pleasure to work with. I look forward to coming to Concord to visit Michael and all the incredible staff at Concord Mini during the customer appriciation events this year. Thank you again Michael, for EVERYTHING!

Was this review helpful to you?    Yes | No Thank you

I went to MINI of Concord (40 minutes from my home) after having three bad experiences with sales staff at the MINI of San Francisco dealership (5 minutes from my home). The dealership manager and a sales associate were available to talk to immediately upon entering the show room. We were able to drive a 2012 Countryman immediately upon arrival. Price negotiation to pre-order the 2012 Countryman with bench seat felt honest and was efficient. The car arrived a week or so after the date estimated but the dealership got the car ready for pick up, including adding JCW stripes, the same day it arrived at the dealership.

Was this review helpful to you?    Yes | No Thank you

I was thrilled that my experienced buying a used Mini Cooper S was so pleasant. There was no high pressure, just great service. Michael Chavez answered all of my questions and even the ones I didn't know I had. Financing was quick and easy. I love my car. Have received valuable coupons from the dealership that I have used on motoring accessories. All in all, a very pleasant experience. I would definitely use this dealer again and highly recommend them.

Was this review helpful to you?    Yes | No Thank you

Had an issue with this dealer that should have been resolved 6 months ago. It has been resolved however so better late than never. Thank you for the follow up, I've revised my ratings.

Was this review helpful to you?    Yes | No Thank you

Claro, as always, was extremely helpful. He knows I drive a lot of miles, and he proactively contacted me to let me know that there were very good terms to be had if I wanted to trade in my 2010 Clubman...thus getting me back under warranty. I am now in a 2011 Countryman that is even nicer than my Clubman was, and all for about the same sales payment - thanks Claro!

Was this review helpful to you?    Yes | No Thank you

My husband and I appreciated so much the time and patience that Michael Chavez spent with us when we bought our MINI. Our visit to MINI Concord was great as we did not only find the car we want, all the team member we've met were all very friendly and kind. I have no doubts in my mind that MINI Concord is one of the best dealership. Thanks Michael.

Was this review helpful to you?    Yes | No Thank you

Highly recommend if anyone wants to buy a Mini to come here, everybody is helpful and friendly. You don't feel pressured and I have no regrets getting a Mini. I absolutely love my car!

Was this review helpful to you?    Yes | No Thank you