MINI of Manhattan

We were searching for a mini for two months at several different mini dealerships. Needless to say I encountered quite a few sales reps who were too "pushy" and "sketchy." However, Catherine was the BEST different mini dealerships. Needless to say I encountered quite a few sales reps who were too "pushy" and "sketchy." However, Catherine was the BEST! She was very friendly and catered to us without ever being overbearing. She never rushed us to make a decision like the other sales people tried to do in other dealerships. I am happy to say, I FINALLY have my 2012 Mini Hardtop!!!! I couldn't be happier and more pleased with the service i received from Catherine. I HIGHLY recommend her and i will certainly be a repeat customer. FIVE STARS FOR CATHERINE. :) More

One of the best experiences I've had buying a car! Sales and service teams are second to none. Very professional, knowledgeable and focused on customer satisfaction! and service teams are second to none. Very professional, knowledgeable and focused on customer satisfaction! More

Catherine Clark made our car purchase very easy and even pleasurable. She was always available to answer all our questions and didn't mind repeating herself. She helped us make a decision with the model an pleasurable. She was always available to answer all our questions and didn't mind repeating herself. She helped us make a decision with the model and with the extras. She was always in a good mood, incredibly friendly, never pushy and very pleasant. More

Everyone was incredibly helpful in assisting me with my mini. They all had my best interest at heart. I am thrilled to be own a vehicle with such staff. Never have I encountered such intelligent and though mini. They all had my best interest at heart. I am thrilled to be own a vehicle with such staff. Never have I encountered such intelligent and thoughtful people all around. Catherine, in particular, goes above and beyond every time. I can't thank her enough. More

Poor customer service for repairs, poor communication, inability to provide any documentation regarding warranty on replaced parts, do not answer phone calls, tried to blame non-working new engine of 3 d inability to provide any documentation regarding warranty on replaced parts, do not answer phone calls, tried to blame non-working new engine of 3 days on "over driving" the car with no care instructions on new engine, make you pay for work before repairs are begun by certified check or cash only, condescending when communicating, picked up car with claim of $500 balance, after questioning it Pamela says "oh ok no balance", allowed me to take car without signing for car release. Enterprise used for loaners and hold is still on account b/c Mini of Manhattan failed to pay Enterprise, Enterprise employees state "They hear nothing but bad things about Mini of Manhattan", I could write a book about how poor and "shady" this dealership is. More

Dealing with all staff is a very straight foward experience. There is never any run around and they are a honest. Service is done quickly and they are comitted to fixing any issues. Hourly rate i experience. There is never any run around and they are a honest. Service is done quickly and they are comitted to fixing any issues. Hourly rate is a bit high but it comes with the territory of being located in Manhhatan. More

Buying a car is always a nervous time. James made it Buying a car is always a nervous time. James made it fun! Mini's are a fun car to drive and he certainly has a fun vibe! We test drove the Mini conv Buying a car is always a nervous time. James made it fun! Mini's are a fun car to drive and he certainly has a fun vibe! We test drove the Mini convertible - me, my wife, top up, top down - each! He had patience of love of the product and was easy and friendly to deal with. James was working for us - to get us a car we wanted and a price point that worked for us. We LOVE our car - both of us! For a couple who shares a car and primarily uses it for leisure/fun, it rates high for us both! Mini's rule! James was great - thanks to him we are glad we came to Mini of Manhattan. Cheers - drive strong, have fun! More

My experience buying a new vehicle at MINI of Manhattan was a fun and exciting experience. The service James provided was superior to any other customer service I have ever experienced. My continued ex was a fun and exciting experience. The service James provided was superior to any other customer service I have ever experienced. My continued experience here with routine service has continued this positive trend. I can always count on a reliable time frame for work to be completed. Not only do we enjoy our current MINI but we are actually considering purchasing a new MINI and it will only be from MINI of Manhattan. I would rate my overall experience with MINI of Manhattan a 5+. More

I have thought about trying a new car, but the service and product at MINI is impeccable. I can drive my car into the service area without an appointment and be greeted with a smile. Catherine, my sales and product at MINI is impeccable. I can drive my car into the service area without an appointment and be greeted with a smile. Catherine, my salesperson, is always the best at getting me the most "bang for my buck" when I come in for a new vehicle. This is my FOURTH MINI, and I would never dream of going to another DEALER! ;) More

I brought a car in to have a fuse fixed and not only did they try to upsell me by $4.5k but when I refused and came by to pick up the car, it wouldn't start anymore. (The fuse for for the sunrook and rear they try to upsell me by $4.5k but when I refused and came by to pick up the car, it wouldn't start anymore. (The fuse for for the sunrook and rear wiper blade). They tried to tell me that it was because I had after-market upgrades on the car (all of which had been working fine when I brought the car in). Then they said they would diagnoze it if I left it for another day. At the end of the day, they told me they had reset the computer and the car was fixed now. When I came to pick it up, it wouldn't start AGAIN! They take no responsibility for their screw ups, attempt to shift the blame, and refused to even compensate me for the costs of alternate transportation for those two days. This is not my first horrible experience with them, but it is my last. I will be suing them and advise all others to NOT deal with this place. Their sales department is a big scam too. MUCH better prices and customer service at the Long Island dealerships. Better repairs too. Had to tow my car there (at my own expense). Don't shop here, and DON'T let them 'repair' your car if you want it to ever run again!!! More