MINI of Mt. Laurel
Mt. Laurel, NJ
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As always Sherard Thornhill provided exceptional service! What a truly remarkable service representative you have in him and I honestly don't know if he is a manager, but if he is not he should be! He not o What a truly remarkable service representative you have in him and I honestly don't know if he is a manager, but if he is not he should be! He not only remembers who I am, but he makes sure any issues I am having with my MINI are addressed and goes out of his way to make sure that my car is well cared for and he makes both my husband and I feel like a part of the MINI family. This was my first time at the dealership since it merged with the BMW across the way and I was concerned it would lose that homey feel that the other dealership had. While it is bigger, Sherard made it feel as inviting as always, he showed me around where I could sit and get some work done in the BMW Lounge, and he also told me about the upstairs MINI lounge, which I'm glad he did because I saw Steph Dobosh there and my husband has been speaking with Steph about getting a new MINI. Steph is also fantastic and we can't imagine buying or leasing cars from anyone else there -- although everyone is great! - to my husband and I Sherard and Steph feel like family members. There's a reason why MINI owners wave at each other - because special people work for MINI and these two employees definitely enforce that for the brand. They could definitely be customer service trainers! And of course, as for the service, I got my headlight fixed, my oil changed (because I have the oil package deal) and was in and out faster than I had expected. This was my first time waiting for my car, but I would do it again. I really love how they send me a text message with the work that was done on my car. A great feature! More
First visit since Mini moved to beautiful new facility. Staff welcoming and attentive. Kept me informed while I was waiting for my vehicle to be serviced. Staff welcoming and attentive. Kept me informed while I was waiting for my vehicle to be serviced. More
Car died unexpectedly last week. Was easy to shop inventory online, was connected with an advisor within hours. Drove 3.5 hours, closed the deal and drove the car home. Easy! Was easy to shop inventory online, was connected with an advisor within hours. Drove 3.5 hours, closed the deal and drove the car home. Easy! More
**Review for Mini of Mount Laurel:** Every visit to Mini of Mount Laurel is an exemplification of top-notch service. What draws me to continue servicing my car here is the unparalleled warranty on thei Mini of Mount Laurel is an exemplification of top-notch service. What draws me to continue servicing my car here is the unparalleled warranty on their work, ensuring I'm always driving with confidence. Both Andy and Sherrad, my service managers, have consistently showcased exemplary customer service, always putting my needs first and making the entire process seamless. The added touch of receiving text messages, complete with videos of the work in progress and a clear, itemized pricing breakdown, further enhances the transparency and trust I feel with this dealership. If you're seeking unparalleled dedication to customer care and quality work, Mini of Mount Laurel is the go-to choice. Two thumbs up! More
My salesperson was Laura and she was great! She answered all of our questions and really took her time with us! She never made us feel pressured or rushed even when we were there after closin She answered all of our questions and really took her time with us! She never made us feel pressured or rushed even when we were there after closing. More