MINI of Portland

Led on and Dropped!!!! Krista said she could offer us a great deal... I keep a paper trail ...so I can submit emails and texts upon requests... She failed and represented th Krista said she could offer us a great deal... I keep a paper trail ...so I can submit emails and texts upon requests... She failed and represented this facility in such a way, even though we walked in to buy a vehicle... we walked out not trusting the establishment. She did not keep our scheduled appointment, nor did she stay on top of our paperwork and she literally HID FROM US in a back room because she knew she blew us off and let us drive over 60 miles for a vehicle we could not drive.... Shame on you! Shame on the dealership for hiring you! More

No problem We were far from hometraveling from Michigan, we noticed not feeling right. And Ingrid took a big problem and made it no problem at all. They worked We were far from hometraveling from Michigan, we noticed not feeling right. And Ingrid took a big problem and made it no problem at all. They worked late and found parts I am so thankful they were there. More

service Mini of Portland is an excellent place to purchase a great car. Friendly staff, great selection and if you need service it comes with a smile! Mini of Portland is an excellent place to purchase a great car. Friendly staff, great selection and if you need service it comes with a smile! More

Customer focused! I am really bad at posting timely reviews, so this one captures the last few times I've been to Mini of Portland! First off, Jarid has always been I am really bad at posting timely reviews, so this one captures the last few times I've been to Mini of Portland! First off, Jarid has always been a great help and his communication is always on point! There have been two times I've dropped my Ice Blue S off for service and there have been transportation issues that have caused me to be late, but both times they went a step ahead and did the oil changes free of charge. This truly was above and beyond what I had expected and honestly was just looking for a meaningful and genuine apology, which was also provided. Jarid is an enthusiast at heart and it means a great deal interacting with him and others like him at Mini of Portland. This last round of service, Raychel pointed out sidemarker lights were out and made sure they were taken care of and the price for parts was what I would expect and was not over the mark whatsoever. She made sure to keep me posted when it was ready and afterwards, I noticed that I was in need of new fender liners and she got me quotes right away for parts and labor if needed. With the parts, I found a better deal via Seattle MINI with a discount (being a PSMINI member) and Alexander Brock offered to match it. I was able to pickup the parts right away, including the additional clips for the new fender liners, and plan to get those installed at home when I have a free weekend. Finally, Francis has always been friendly when I walk by his desk always saying hello, asking how the Coop is holding up, we chat a bit about the various roadtrips I've gone on and upgrades along the way. The staff here are phenomenal and really make you feel at home when you swing in, even if it is just to pickup a part or a quick top off of fluids. Thanks, Jarid, Raychel, Alexander, and Francis and see you all next time! More

Thorough and fun experience Ryan's passion & knowledge for Mini was outstanding. It was fun to test drive a car with someone that has so much knowledge & excitemet for the car. I Ryan's passion & knowledge for Mini was outstanding. It was fun to test drive a car with someone that has so much knowledge & excitemet for the car. It enhanced my love for the car greatly. Every person we came in contact with was friendly and willing to help. We never felt like we were being pushed into anything. I would highly recommend them to my friends & family. More

Great experience I rate this dealership very high. They were very easy to work with, especially Francis our salesman. We bought a used car and being 5 hours away he t I rate this dealership very high. They were very easy to work with, especially Francis our salesman. We bought a used car and being 5 hours away he totally worked with us More

No Regrets Everyone was friendly, knowledgeable and attentive. All my questions were answered to my satisfaction and the test run was awesome! My new mini isn't Everyone was friendly, knowledgeable and attentive. All my questions were answered to my satisfaction and the test run was awesome! My new mini isn't as awesome as the racing green one that I traded in, but I like it a lot. It will take awhile to get used to all the new features which I appreciate more each day. The trade in value was OK. I know I could have gotten a better price if I sold it myself, but that's a hassle! So, all is well and I am totally satisfied More

Scheduled appointment quickly; completed service quickly I was travelling to Portland and had an issue with a low tire pressure sensor. Upon checking the tire pressure, I found all tires were inflated prope I was travelling to Portland and had an issue with a low tire pressure sensor. Upon checking the tire pressure, I found all tires were inflated properly. Fearing it might be a damaged sensor, I called MINI of Portland, and its service department scheduled me for that very afternoon. The service department was able to determine the cause of the tire pressure sensor issue, change the oil in my MINI and recommend fixing another issue I had not realized could be a problem. All was done quickly, on time and in a very professional manner. The cost even came in below the initial estimate. I was quite impressed with the overall service. More

Excellent job performing maintenance service work. Service Advisor Raychel Gainey was very helpful and friendly, and the service work performed was done very promptly and competently. I will definite Service Advisor Raychel Gainey was very helpful and friendly, and the service work performed was done very promptly and competently. I will definitely return for future service work More

Fast diagnosis and fix! I had a check engine/engine malfunction light come on. Made an appointment for a few days later, dropped it off in the morning, and by mid afternoon t I had a check engine/engine malfunction light come on. Made an appointment for a few days later, dropped it off in the morning, and by mid afternoon they had identified the problem (which required several steps) and fixed it (which required changing all the spark plugs). I was very happy with their service. More