MINI of Universal City

good service, bad ending Leased a 2011 country man. At the end of lease we had to pay close to one thousand dollars on return fees. From past experiences with other luxury veh Leased a 2011 country man. At the end of lease we had to pay close to one thousand dollars on return fees. From past experiences with other luxury vehicles, like land rover and audi, I have never paid so much. I was charged $300+ for little dings less than 5 inches in diameter total sustained in the left side of the hood from possible careless people opening their doors. Secondly, the tire protection plan that we got was explained to us incorrectly because the tires were supposed to be only replaced if damaged and not worn...extra $300+ (but cost $2800 for the plan). Then the restocking fee, which I understand. But the other two charges were bogus. I will never lease from this company ever. Luxury car with the pedigree if a BMW? Both companies are overrated. More

Mini car... HUGE when it comes to customer service. I've bought a few cars. More than a few. I get the game - come in, fall in love with the test drive, then get caught up in the mumbo-jumbo with the sa I've bought a few cars. More than a few. I get the game - come in, fall in love with the test drive, then get caught up in the mumbo-jumbo with the salesman and the manager and the finance guy until your head is spinning and you just want to leave, but you can't because they took your keys and you're stuck. Evidently Mini Universal City gets that too - and they get that it sucks, because they don't do that. In fact, my experience there was exactly the opposite. My girlfriend leased her last mini from Mini Universal City and needed (yes, needed), to upgrade from a manual to an automatic. We came in on a Monday morning and met Anthony, the salesman. Anthony digs cars.... and he knows his stuff. He explained everything that was different between the 2013 model we were turning in and the 2015 model we were driving (these cars are super-cool, btw.) Also Anthony is a fun guy to deal with. They appraised the 2013 car quickly, and presented an offer. We met JD in the sales office (who also really knows his stuff). They explained everything about the new lease. We needed a little time to think about it so we left. Over the next few days we communicated with Anthony via email and text. He always answered our questions quickly - even on his day off. I also had the pleasure of an email exchange with the General Manager of the dealership, Huw (yes, that's how you spell it.) Huw is also a no-nonsense guy who's committed to customer satisfaction. There was an issue with this lease that I felt the dealership could correct, and Huw did everything he could to make the deal work. We're both very busy so I asked if they would prep the car and have it ready for us after work (which was about 8pm.) The said no problem. We showed up, and we parked right next to a brand new grey 2015 Mini Cooper base with a moon roof, racing stripes and Union Jack on the roof. It was detailed and had a huge SOLD sign in the window....it was waiting for us. The check-in of the 2013 car and signing of the new lease took about 30 minutes (again, no nonsense.... JD had everything ready and Anthony got us going quickly.) Then Anthony stayed after closing to make sure my girlfriend knew what every knob and button did in the new car. I don't think our experience was unique at this dealership. When we arrived there was another couple leaving who couldn't stop saying "thank you" to JD in the sales office. They also drove off in a new Mini. So THANK YOU from us to Mini Universal City as well. If you stop by ask for Anthony or JD and I think you'll be really satisfied too. More

These guys are beyond great! I have been bringing my 2003 Mini Cooper to this dealership frequently over the years for various major and minor services, and I have been familiar w I have been bringing my 2003 Mini Cooper to this dealership frequently over the years for various major and minor services, and I have been familiar with all of the "regimes". The current one is by far the best! Huw is the new GM and along with Tommy as head of service, and Phil as my fave service adviser, have taken spectacular care of my vehicle for this latest visit. I needed four new tires and got the best price available, as well as a transmission issue that was taken care of and sorted out far beyond my expectations of any dealership or service establishment. I can't say enough good things about this place! If you are a true Mini enthusiast, and your car is an older model, don't be afraid to bring it in to these guys. They will show you the same care that you have shown your car. They have a great respect for those of us with earlier model Minis as well as folks with newer ones. First-Class A-One! More

My qualm is in regards to the customer service at this dealership-or i should say lack there of. The employee crowd here seems more in tune with the to-do on their cell phones than helping customers that dealership-or i should say lack there of. The employee crowd here seems more in tune with the to-do on their cell phones than helping customers that walk in the door. I actually was not able to deal with anyone as nobody was there to help me. The only employee I saw was at some counter and completely ignored me. I guess I took a back seat to the attractive young man in front of me who Johanna seemed to be chatting up and exchanging information on his CELL PHONE. I heard no car convo/help just chit chat about weho nightlife.This is a place of business. Leave your personal lives at home and actually help customers who want to buy a car! I wanted to like this place as it was convenient to my home but I will give my business to someone who actually wants it/appreciates it! More

I took my car in to have a defective transmission replaced. They acted like they were giving me $10000.00 instead of replacing for free a defective item they knew they were obligated to replace due replaced. They acted like they were giving me $10000.00 instead of replacing for free a defective item they knew they were obligated to replace due to 3 different class action lawsuits. They damaged my car and said it was like that when I got the car, blamed it on previous owner, and excess steering wheel turning. Charged me $381, original estimate was $355, technician told me you got $10K free just pay the $355, when I checked out the idiot cashier said the price difference was due to tax and I disagreed, she said its only $10. Then everyone got helped before me I had to wait 30 minutes for them to bring me my car even though I was there before 5 other people. While the service man, Randy, I dealt with was very polite I still left feeling like I got ripped off. After his statement that I got $10K free, I knew I would not walk out of there without paying for something. He also told me that the technician had taken my car home with him. Go to another dealership, im pretty sure its their goal to get the customer to pay for something no matter what. More

After a a couple of horrible experiences with another Mini Dealer (South Bay), I called Universal Mini for help. Randy was a total Rock Star. He not only got everything fixed on my car, he had it done in Mini Dealer (South Bay), I called Universal Mini for help. Randy was a total Rock Star. He not only got everything fixed on my car, he had it done in less than 24 HRS. While the other dealer claimed parts were on back order and played games for weeks, he went above an beyond normal service. Thank you so much for all your help! More

Thanks Philip. I tried reviewing you earlier but was unaware if it took. you helped me out greatly and were as always a pleasure to deal with with your kindness and professionalism as always. as a loyal unaware if it took. you helped me out greatly and were as always a pleasure to deal with with your kindness and professionalism as always. as a loyal customer thank you. More

I had a great experience here and was really taken care of. Jeff Sellz went above and beyond to help me purchase my car. He worked with me and went the extra mile to make sure I got the car and even went o of. Jeff Sellz went above and beyond to help me purchase my car. He worked with me and went the extra mile to make sure I got the car and even went out of his way to deliver it to me. I will never buy another car from anyone else and will make sure to tell everyone where to go when they need to buy a car. More

I followed Huw John to Universal Mini because of the I followed Huw John to Universal Mini because of the excellent service that he provided in the past. I have always received friendly, informative I followed Huw John to Universal Mini because of the excellent service that he provided in the past. I have always received friendly, informative and efficient service with each of my car transactions. He made certain that I received the same level of satisfaction with his sales team at Universal. My daughter hasn't made the final decision on which Mini she wants but, when she is ready, we will definitely make our purchase at Universal Mini. More

Wow - Matt Roberts really helped me out. He's the Used Car Manager and with the use of all his wisdom in the Industry assisted me through the buying process. I regard myself as not the easiest of sho Used Car Manager and with the use of all his wisdom in the Industry assisted me through the buying process. I regard myself as not the easiest of shoppers, and normally hate car shopping, but Matt is a credit to himself and the whole MINI of Universal City. His level of patience is beyond compare and the guy is a real Pro ! Thank you to all at the dealership that I ran into. You were a pleasure to work with. Great selection of used MINI's. More