MINI of West Chester (formerly Otto's Mini)

Outstanding from Search to Sale to Service Over the holidays my two well maintained Jeep Liberty SUVs both failed leaving me to find, on short notice, two replacement vehicles. Actually one di Over the holidays my two well maintained Jeep Liberty SUVs both failed leaving me to find, on short notice, two replacement vehicles. Actually one died and then 10 days later the other one died. The Internet is an important tool for me and after exploring a number of vehicles online only two automotive manufacturers earned my attention and respect for both content and presentation -- Buick and MINI. Following the national websites to the local dealership website, Otto's MINI of Exton, Pennsylvania, I was thoroughly impressed with the comprehensive quality of their online experience. By far and away, I learned the most helpful and detailed information on the Otto's MINI of Exton website. And very quickly I was able to identify a vehicle that met my needs. With one email to Otto's MINI, I was contacted by Peter Barcus who quickly and efficiently answered my questions in a way that both respected my knowledge and, quite professionally, anticipated certain soft spots in my understanding of the MINI line. He instantly put my wife and I at ease and worked to assist us in a prompt and helpful manner and never with any pressure. He was content to trust us and to trust in the value of the MINI brand and the quality of the people and service at Otto's MINI of Exton. Within two visits, my wife and I bought a spotless 2012 Mini Cooper S Countryman with low mileage, a great warranty, and a very affordable price. The only challenge in the entire process was avoiding the temptation of Otto's MINI of Exton's enormous inventory of similar quality vehicles. It was then that I more fully appreciated the search and filtering options available at the Otto's of Exton MINI website which helped to narrow my focus to the wonderful car we drove off the lot. It helped me to be a better customer for Peter but, without a doubt, even without the website Peter would have expertly guided me toward a number of outstanding options to match my budget and needs. I cannot fail to overlook the expertise and helpfulness of Dave Busby who helped us with the paperwork and details regarding title and financing. With the same level of professionalism and kindness Peter had demonstrated, Dave slowly went over all of the paperwork and made sure that my wife and I were thoroughly informed and knowledgeable each step of the way. As mentioned at the start, 10 days later our other Jeep Liberty died and I had to purchase a quality, affordable car again and in very short time. I instantly visited the Otto's of Exton MINI website and found a spritely, entry-level, 2012 Mini Cooper Hardtop. One email to Peter and one visit a couple of days later, and once again my wife and I were very happy owners of another 2012 low-mileage, extended warranty MINI. By the way, this all happened on the day before the Christmas Holidays. and Peter and his colleagues at Otto's MINI never made us feel rushed or hurried. Indeed, while I moved through the second purchase with some measure of speed, Peter made sure that everything was fully up to standards. And Dave Busby, too, handled our second set of paperwork with a high attention to detail even while appreciating our new-found familiarity with the process. In the months since our two purchases, Peter has kept in contact with us to ensure that our cars are performing to our satisfaction. And on those occasions when we stop into the dealership for routine maintenance or to admire the newer models, Peter and Dave always remember us and stop to greet us. Indeed, both Peter and Dave have become something more than just reliable representatives of Otto's MINI of Exton; they are now friends. For Peter Barcus and Dave Busby of Otto's MINI of Exton there is no question too complicated and no concern too trivial that cannot be answered with courtesy, kindness, and the good humor that is rooted in the confidence of their expertise and professionalism. One of the better experiences of my life has been the pleasure of buying automobiles from MINI and especially from Otto's MINI of Exton where good people like Peter Barcus and Dave Busby make all the difference. More

Great experience, very friendly staff Great overall experience from the front door to the actual process of leasing the car. Very knowledgeable! Provided personal experiences with the diff Great overall experience from the front door to the actual process of leasing the car. Very knowledgeable! Provided personal experiences with the different models too. Thanks for your help. More

Fantasic Salesman, Pete! Friendly, Understanding, Listens Buying a car is a difficult and expensive decision. Fast talking salespeople who are only interested in closing a deal and making their commission tu Buying a car is a difficult and expensive decision. Fast talking salespeople who are only interested in closing a deal and making their commission turn me off immediately. THIS IS NOT THE CASE with Pete Barcus or Otto's MINI. They listed to your needs, let you test drive different vehicles until you find the right one, and then work with you on pricing and closing the deal so that both parties are happy. I walked out of a Toyota dealership because the high pressure salesman was only interested in my buying the car that day. I was there for a test drive and making some observations on different types of cars I might consider to buy. I was upfront and honest with the person and his repeated comment to me was "So what will it take for you to buy the car RIGHT NOW?" I left as soon as I could get away from him and returned to Otto's Mini to talk with Peter about a used Audi which I had test driven earlier that day. My mind was made up. I was giving my business to Pete, and I just needed to decide which car and settle on the price. How I was treated played a major factor in my decision. They are my dealership! Highly recommend anyone of the salesperson at Otto's Mini whether you are buying a MINI (which we already did from Pete) or a used car from their inventory. This is how buying a car should be! More

Mike Dixon Rocks, and Melissa is Awesome The whole team at Otto's is awesome, but I want to acknowledge Mike and Melissa for their sales and service expertise. This is my second time around w The whole team at Otto's is awesome, but I want to acknowledge Mike and Melissa for their sales and service expertise. This is my second time around with Otto's, and like the first time Mike made my buying experience extremely positive. He knows his stuff, and he makes buying a Mini easy to understand and fun! Melissa is a customer service pro, with a matter of fact way of dealing with clients and problems. Great job team, and for those of you reading this, find Mike for your next Mini and know that you are in great hands with Melissa when your car is in for service! More

OTTO'S MINI & MICHAEL DIXON ARE THE BEST!!!!! I just leased my FIFTH MINI COOPER from Otto's MINI. From the dealership manager, Chad Carey, to everyone in service, to my salesperson Michael Dixo I just leased my FIFTH MINI COOPER from Otto's MINI. From the dealership manager, Chad Carey, to everyone in service, to my salesperson Michael Dixon, I cannot say enough about Otto's MINI in Exton, PA. I absolutely LOVE my new MINI and it's a pleasure dealing with everyone at Otto's. Extremely pleased. More

If you need a Mini... go here! Very knowledgeable. Laid back Sales atmosphere. From someone who comes from a sales intensive retail atmosphere, I appreciated Michael Dixon's approac Very knowledgeable. Laid back Sales atmosphere. From someone who comes from a sales intensive retail atmosphere, I appreciated Michael Dixon's approach and sales techniques. Never felt pressured from start to finish. The entire experience was a pleasure. I would recommend Otto's to anyone and will be back in the future! More

Great job by Rob and Dave This was by far the most relaxed and straight forward auto buying experience I've had. Great service, no pressure or games, very straight forward. E This was by far the most relaxed and straight forward auto buying experience I've had. Great service, no pressure or games, very straight forward. Effectively did the deal on the phone. I will go back to this dealership specifically due to Rob's sales approach and Dave's admin / finance work. More

Always a pleasure to be here, no matter the reason! Michael took the time to answer all of my questions, and he was very helpful when I needed advice on which options were the best for my new Countryman Michael took the time to answer all of my questions, and he was very helpful when I needed advice on which options were the best for my new Countryman. I wouldn't buy a Mini from anyone else! More

Everyone at Otto's Mini was great! Everyone made us feel like we were the only ones they cared about at that moment. Chad took the time to hear what we were looking for and hand-picked Everyone made us feel like we were the only ones they cared about at that moment. Chad took the time to hear what we were looking for and hand-picked a variety of cars to take out for a test drive. After each drive, he'd ask me a few questions and then give me another car, telling me what to pay attention to and what to know would be different. Once I found the perfect combination, he matched us up with Michael, who was an enthusiast, a lot of fun to do business with, and incredibly knowledgeable. Michael always kept us informed and was available whenever we needed. We also spent some time with Anthony, in parts, who helped us customize our MINI and make it even more special. His follow-through and attention to detail were second to none. More

Very helpful with my out of state sale Michael was very patient and helpful with my very complicated out of state transaction. He took great care of me... love my new car - thanks!! Michael was very patient and helpful with my very complicated out of state transaction. He took great care of me... love my new car - thanks!! More