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Madera Toyota
Madera, CA
17 Reviews
Award Winning Service
We appreciate you taking the time today to visit us. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing.
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 17 reviews
February 27, 2024
My experience with the finance department, specifically with the Finance Director, Tony Alvernaz, significantly impacted my decision-making process and overall satisfaction negatively. Despite my genuine i with the Finance Director, Tony Alvernaz, significantly impacted my decision-making process and overall satisfaction negatively. Despite my genuine interest in purchasing a new Toyota Sienna and willingness to engage in the dealership's processes, the interaction with Mr. Alvernaz left much to be desired in terms of professionalism and customer service. From the outset, my attempts to ensure transparency and secure a fair deal were met with what felt like unnecessary resistance. When seeking clarity and adjustments to the purchase proposal, including the removal of unwanted aftermarket products and the addition of an extended warranty, the responses provided were often lacking in detail and did not meet my requests for comprehensive information. However, the most challenging aspect of my experience was the direct interaction with Mr. Alvernaz. During our conversation, I sought to address my concerns respectfully and find a mutually agreeable path forward. Instead, the dialogue quickly escalated, with Mr. Alvernaz adopting a confrontational tone. This was surprising and disappointing, particularly as it was my first direct communication with him. His approach not only hindered the resolution of my concerns but also signaled a lack of interest in facilitating a positive customer experience. Ultimately, the conversation concluded with Mr. Alvernaz choosing to cancel my reservation abruptly, a decision that, in my view, reflects poorly on the dealership's commitment to customer satisfaction and professionalism. This experience has led me to reconsider my choice of dealership for this significant purchase. It is my hope that this feedback serves as a constructive critique, emphasizing the importance of professionalism, effective communication, and customer-oriented service in the automotive sales industry. More
by Ben Ahmedov
Employees Worked With
Tony Alvernaz
Helpful February 24, 2024
I originally got an offer from another dealership and was able to get an even better deal all from the help of Alex! He was a pleasure to work with and was very understanding! Thank you for all the effort! able to get an even better deal all from the help of Alex! He was a pleasure to work with and was very understanding! Thank you for all the effort! More
by Ashleybugg1016
Employees Worked With
February 02, 2024
Had a good experience with both Erik and Eddie. Both extremely helpful and knowledgeable of the cars Both extremely helpful and knowledgeable of the cars More
by cortes22
December 28, 2023
This dealership was very communicative and helpful in my car journey. I really appreciate everyone who took the time to help get exact what I wanted! car journey. I really appreciate everyone who took the time to help get exact what I wanted! More
by hmperez
December 06, 2023
Alex was great! He answered any questions I had. Gave me a good chunk of information on the vehicle. Very helpful during the process before going in to the dealershi He answered any questions I had. Gave me a good chunk of information on the vehicle. Very helpful during the process before going in to the dealership I showed him what I wanted and he was able to find exactly what I wanted!! Favorite part has to be how he didn’t push me to get something I didn’t want. Thanks again for your great customer service! More
by Cindybarreraa
Employees Worked With
December 06, 2023
The car is going well so far but I still am figuring out how to set the screens and things. how to set the screens and things. More
by ms.johndeereonsafari
December 02, 2023
Erik and all the staff that worked with me were so helpful! Best experience I’ve had buying a car! helpful! Best experience I’ve had buying a car! More
by ashley.r
Employees Worked With
November 22, 2023
We had a great experience purchasing our 4Runner. Eric was professional and thorough. Thanks again! Eric was professional and thorough. Thanks again! More
by VLH
Employees Worked With
November 12, 2023
Working with Samantha was the best experience I could have asked for. I had been looking for a Toyota RAV4 Hybrid XLE Premium in lunar rock for so long and couldn’t find one for the life of me. I was one have asked for. I had been looking for a Toyota RAV4 Hybrid XLE Premium in lunar rock for so long and couldn’t find one for the life of me. I was one phone call away from giving up on my dream car and then I called Madera Toyota. Sure enough, they had one coming in! Finding a hybrid is hard enough but in Lunar Rock?! Unheard of! I set up an appointment with Samantha and we made a deal the very next day. I never felt pressured to buy anything and honestly, I appreciate how patient and thorough she was. Especially because I had so many questions! Seriously, if you’re wanting a haggle/stress free experience, ask for Samantha at Madera Toyota! Thank you Samantha and thank you Madera Toyota for helping me get my dream car! More
by VanessaC.
Employees Worked With
Samantha Herman
November 10, 2023
Amazing customer service! ! Eric Bustillos helped us find our dream ca. He went above and beyond to make this happen for us. ! Eric Bustillos helped us find our dream ca. He went above and beyond to make this happen for us. More
by Pgutierrezbenitez
Employees Worked With
