Where do I even begin?
Magic Toyota has delivered the worst dealership experience I've ever had.
I purchased a used FJ Cruiser on June 21, 2014. Since this date, I have had nothing but issues with the vehicle. I have yet to make a single car payment, but the car has been in the shop for 13 days on 3 separate occasions. I have had 2 CEL on as well as constant shuddering due to a bad torque converter.
I first took my "new" car to an independent mechanic who diagnosed the issue as being the catalytic converter and torque converter that were going out. Mind you, this was less than 2 weeks after I purchased the vehicle. I contacted Magic Toyota, where I was first ignored for 2 days. Then, Jim (one of the managers) called me and said to drop off the car and everything would be fixed for free. A day later, I pick up the car and expected everything to be fine. I was mistaken. Two weeks later, the same CEL comes on. I had the car
rescanned so I know the issue hasn't changed. I took the car back to Toyota, where I'm told the catalytic converter issue alone is going to cost $2,700.
Besides the catalytic converter, I have been quoted another $1,500 to replace the torque converter. Or the fix Toyota offered is to "buy a brand new set of wheels and tires."
So now, I'm facing a $4,300 bill to fix a broken truck that I purchased from Magic Toyota 1 month ago. I would have just payed the extra few thousand dollars for a brand new vehicle from any other company If I could've forseen such issues.
I gladly payed well above blue book value because I trusted the dealership when the told me the vehicle was inspected.
Currently, my car is still at magic Toyota. It has been 9 days since I dropped it off. It only took 4 voicemails, 2 emails, and a call to corporate to have anyone respond back to me.
Still, nothing has been resolved.
I Recommend This Dealer:
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