Magic Toyota

Magic Toyota
21300 Highway 99
Edmonds, Washington 98026
(425) 775-4422

Manufacturer: Toyota

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Twenty-Four Month Rating: 4.3/5
49 Reviews
Magic Toyota

Overall Score: 4 Star Rating4.3



About Magic Toyota
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birdeekay@earthlink.net
5/20/2012 8:54:05 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Reshell Gypin

My Review of Magic Toyota:
I took my Prius in for my first 5000 oil change. The work was performed within an hour as promised. There is a nice waiting room. They were very polite and efficient.

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Cecile Disenhouse
5/18/2012 2:59:11 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jay Kondo

My Review of Magic Toyota:
Everyone, especially Jay, was very pleasant. He even delivered the car to our home. They were low pressure and we got the car very quickly.

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sharvey05
5/5/2012 10:25:33 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: I have forgotten

My Review of Magic Toyota:
The service experience I received this past week is what I have come to expect from Magic. The only issue was quickly solved by the lady in the service department when I showed up for a service on Tuesday, but the day was incorrectly entered in the computer for Wednesday. The service department quickly found a spot on Thursday that worked with my schedule and got me back in for my service no problem.

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tcosgrov
4/28/2012 6:14:11 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Chuck Noyes

My Review of Magic Toyota:
I went for a scheduled service, and a little more work needed done. They worked around my schedule - which was tight as my son needed the car for his driving test later that day. They were friendly, respectful, and wished my son best of luck with his test before I left. (he passed!)

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anngcobb@gmail.com
4/21/2012 2:31:14 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: 1

My Review of Magic Toyota:
Bought my Camry from Magic in 2006. I've always had great service. Recently, just after my warranty expired, I had an interior engine oil leak which was terribly expensive to fix. Magic absorbed the price of the parts and charged me for labor only
thereby honoring the warranty.
I was so relieved and impressed.
I would highly recommend Magic to anyone.
Ann Cobb

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samahoney007@gmail.com
4/21/2012 12:58:16 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Mohammed

My Review of Magic Toyota:
I brought my recently purchased Rav 4 to Magic Toyota's service department in Lynnwood, for a first time oil change appointment. A very positive experience, from purchase through service. Informative, prompt, friendly and reasonable. Looking forward to continued service there. Sue Mahoney

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jnamort
4/18/2012 1:38:01 PM

Overall Score: 2 Star Rating   1.7  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Dante and unknown sales manager

My Review of Magic Toyota:
Via the internet, I found a used car I was interested in at the Magic Toyota dealership. I studied it's reviews and it's value at several different sites (Edmund's, Kelley Blue Book, NADA Guide, etc.) The car I was interested in was excessively overpriced at the dealership. However, I was certain that with a cash offer, plus 2 trade-ins, they would be reasonable and accept my offer.

My husband and I test drove the car (and one similar to it) a couple of times to be sure it was mechanically sound as there was to be no warranty on it. The car seemed to labor going up a hill, but when we went up the same hill again, we did not experience the same problem. The other car (same model, year, color, etc., just had more miles on it) appeared to have some issue with the brakes and made a strange sound when it accelerated. After discussing it at length, we chose to go with the car that had appeared to labor up the hill. But, we really did not feel 100% about either car. (I might have been easily talked into an extended warranty if the car qualified.)

The car's value was, at most, $6750. I offered $6000 out the door plus 2 trade-ins. The trade-ins were older cars that had a trade-in value, according to KBB, of about $2200 together. I feel this was a very fair offer. We handed over the registrations to our cars. The salesman, Dante, (who, by the way, we liked) took our offer to the sales manager. The sales manager did not accept our offer, and made a counter-offer, the offer being giving us $2000 for our trade-ins and not budging at all on the price of the vehicle. That was disappointing, but I am not one to negotiate, and I told the salesman as much. I make an offer. If you can do it, great! If not, thanks for your time, but we are not interested in the haggling game.

They wanted to rework numbers, but I just wanted to leave. We were just too far apart. My husband asked them to return our registrations. They insisted that we wait; they might be able to give us the deal we want. They were trying to get a hold of the wholesaler and see if they could get more for our cars. The idea that they could get enough for the deficit between what they wanted and what we were asking was almost laughable. I just could not see that happening. We almost felt like we were being held hostage. Of course, they could not reach the wholesaler, and "took a chance" and offered us $3000 for the trade-ins. Okay, now you know you are dealing with the stereotypical car salesman who jacks their car price up so much that they can give you a lot more than your car's value to make it look as though they are working with you to get you the price you want. Strangely, though, the price of the car itself felt very little movement. Even though they were offering me $3000 for my cars, the remaining balance on the car exceeded its value. Again, no thanks.

We asked for our registrations back again. The car's price fell again, slightly, but STILL exceeded it's value. They told me this car was very popular and they could get what they wanted for it; they were just trying to work with me because they want to get me a great deal. The car had been on their lot for a month. I was okay with them selling it to some other sucker, but I was leaving and taking my cars with me. I was not as emotionally attached to the car as I was to my money. They gave us back "our registrations," or so I thought. Turns out, one of the registrations actually belonged to someone else. That felt like a breach of privacy. My husband went back in to return the registration and obtain our missing one.

After we left, I turned to my husband and said, "You had a great experience at Lynnwood Honda, why don't we go and see if Mike has anything there?" He thought that was an awesome idea. It was a Friday, and after the weekend, we went to the Honda dealership. While we were waiting for Mike to get a key for the test drive, Mojo from the Toyota dealership called me. He said that they had all kinds of great trade-in vehicles and they could work with my price point, and he would give me even more for my trade-ins. He would get me a great deal. I asked him how many miles were on a specific car he mentioned. He said he would go check and call me back.

I told my husband about Mojo's call. His expression turned to one of disgust, and he said he would never set foot on that dealership again. Well, Mojo never bothered to call me back anyway. Meanwhile, we had another great experience at the Honda dealership. After 2 for 2, we could not have said enough nice things about the place and Mike, the salesman, who answered all of our questions and never pressured us. We resolved that we will probably always just go there first when we need to buy a car and not waste our time elsewhere.

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jackhamilton
4/14/2012 4:45:32 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Chuck--Red Service

My Review of Magic Toyota:
Chuck was very helpful, work was done on time, very courtious
I buy Toyotas (6) mostly because of the service and qualty of product!!
Thanks

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chadtse
4/10/2012 12:16:32 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: 2

My Review of Magic Toyota:
One of the things I like Magic Toyota is anytime I call them, they always have a person to answer the phone without waitting; and their service is very good and fast, all people there are friendliness and professional. I will highly recommand this dealership to all people.

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jpanciera
3/31/2012 11:08:24 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: 2

My Review of Magic Toyota:
I drove away very pleased with both the staff and the speed of my work. Nice waiting room, good coffee. all good.Nice location, easy to find.

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