Magic Toyota

Reason for Visit: Sales

I recommend this dealer: No

My Review of Magic Toyota:
If you want a deceptive dealership with terrible service this is the place for you. We just spent $35,000 on a 2006 4Runner. After we signed the paperwork and were taking delivery of the car we were informed that one of the keyless remotes was missing. They refused to provide us with one, saying that used cars were sold "as-is". We also discovered that there were no owners manuals in the vehicle, they intended to send us off with a complex vehicle (Including a Nav system) with no documentation. I requested a manual, they would not provide me with one, finally gave me a 2005 saying "they are absolutely identical" we have since found that there are many differences. I've worked my way up to the general sales manager and have been refused any satisfaction, they have told me some gems such as "lots of things that are on a new car are missing on a used one". None of the missing items were disclosed prior to the sale, I wonder how many other components we will discover are missing. Nice to see they take such pride in touting the benefits of the "Toyota Certified Used Vehicle Program". This is my worst car buying experience ever, find a better Toyota dealer, none can be any worse than this.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Magic Toyota:
We had a great experience with our purchase/trade in. I gave Jay a pretty tough time on the trade-in negotiation, but not once did he lose his good cheer, professionalism, or willingness to find me the best deal possible. No, I didn't get what I was hoping for but quite frankly I was so impressed with how Jay stayed with me through the negotiation process (I really put the poor guy through the wringer) that I was willing to take a bit of a hit - it's worth it to do business with these guys over some other dealership. They also matched another dealer's special online price for the car I was purchasing, which was extremely impressive. Not to mention, all our previous service appointments (oil changes, etc.) have been top-notch. Overall, I'm having a hard time finding fault with this dealership, and I can tell horror stories about other dealerships I've dealt with. Magic is a pleasure to work with - they just gained a customer for life.

Was this review helpful to you? Yes | No