Responsible personel for this bad review:
Malloy Ford Charlottesville
General manager : Pat Fogarty
Sales manager : "Rusty"
Salesman : Patrick
I wish I read the reviews before even stepping in this dealership. I wish there was a 0 star rating, 1 star is way to generous. After a lengthy perhaps usual sales back and forth discussion price went up from Saturday to Monday. When I questioned the salesperson the sales manager lied about the time period and jacked up the price, and I was told to either take it or leave it. Right after uttering these words sales person hung up the phone on my face. This type of thing had never happened to me ever in my life. I guess this is the type of treatment you get when they are tired of you in this dealership. But hanging up the phone on a customer takes a new low. As a businessman myself I was on both sides of this type of situations many times. Never even would of entertain the thought of hanging up on a customer. Unbelievable.
I attempted to get in touch with the general manager to perhaps remedy the situation. He was unreachable. Tried: phone, email, snail mail. Nothing worked and my request for a conversation or meeting left unanswered.
These people are either not very intelligent, not well trained, don't give a xxxx, self absorbed. I can't tell which is it. In my previous employment I would have been fired for hanging up on a customer. Wouldn't matter who was right or wrong. If you can't handle a customer, you find a higher up to take control of the situation, not just say take it or leave it and hang up. Remind you this is a large Ford dealership, not some mom and pop business.
Several days has passed, still no one replied to my request. Incredible!
Mr. Malloy's name is attached to this business and I don't think he would like this.
I Recommend This Dealer:
Pat Fogarty, Rusty, Patrick
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