After purchasing a high end vehicle from Malloy, my experiences have been nothing short of miserable ever since. I will never step foot in their door again. Here are 4 reason for the consumer to stay away:
1.) No spare parts. Their service department told me with great pride the model is to stock parts 1 business day away. That means...if you need a part, guess what, you are coming back and they may need to hold your car (see #2).
2.) No Loaner cars. When my 1 week old, brand new Platimum (highest end) Explorer broke down due to a failed sensor the first week I owned it, I was told I couldn't drive it, Malloy didn't have a loaner and I needed to find my own ride. This was a Saturday mind you and with this great 1-business day parts model, that meant 4 days without a car.
3.) Dirty, dumpy facility. I have owned Chevy's and Honda's - the facilities are nice and make you feel good. This place is a dingy dump with stained seats and carpets, no water for guests, etc.
4.) Disorganized and dishonest service manager (TJ). Lost my paperwork, didn't finish service, insinuated it was my fault for not calling to check status, promised if I brought it back ANY morning he would put me at the front of the line and complete for free. When I returned, he told me they were too busy that day. This was for an Oil Change and Tire Rotation....the last straw for me.