If you buy a used car from Malloy, no matter what they say or who says it, expect nothing after the sale.
Purchased a car from Malloy Ford in Charlottesville on 7/1/14. That night the car wouldn’t start, the used car manager came out with the salesman with a jump box and jumped the car off. I was apprehensive but I thought it was just because it had sat and our test drive wasn’t long enough to charge it. They told me that if I had a problem Malloy would take care of it. I pointed out that I lived 2 hours away. They said just take it to my local Ford dealer and call them. On the night of 7/2/14 after pressing and holding the eject button, per the manual to get the CD player to work, the car wouldn’t start. On the morning of 7/3/14 I jumped the car and took it to my local dealer and called Malloy. Crickets. Called the salesman’s cell phone. He called me back and let me know that he wasn’t working but that he would call Malloy and have someone call me. Crickets. I called again and the service department answered. I told him my story and was told he could get to me maybe the following week and nothing he could do right then. He took my name and number and said he would pass it along. Crickets. I then sent an email to both the salesman and the used car manager pointing out the battery and that the CD player doesn’t function. Crickets. So Malloy Ford is no different than the shadiest used car dealer you can imagine. I did buy a used car, I did sign the as is form, I did not know that the battery was bad nor did I know that the CD player portion of the Navigation system was not only inoperable but would kill the battery in a matter of minutes. My mistake not checking and my mistake for believing a used car dealer would honor their handshake. I used an OBDII scanner to check the system. Should have used a capacitance tester for the battery, didn’t have one with me. I also should have had them demonstrate that the CD performed all the functions (everything else worked, it thinks it’s loaded). I try to learn from my mistakes, and hope that those who read this will also learn from my mistake.
What was the fix? This car is for my wife, she is a traveling cardiac nurse. The car has to work, not maybe work, has to work. The battery $120, OE navigation system from EBAY $700, learning about Malloy Ford $ priceless.
I Recommend This Dealer:
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