Marietta Toyota

Reason for Visit: Service

I recommend this dealer: No

My Review of Marietta Toyota:
This place is a total ripoff. My my camry was under 6 yr extended warranty and the water pump had an issue, Josh Mimms and others told that toyota covers it and later the service technicians at marietta toyota broke the bolt and made sure the claim got rejected by toyota.

Also the staff were very rude. Tom Ravita and Cal Piper though they are in sr management, used foul langage in presence women and 3 year kids.

Also, my friends had bad experience with these folks while servicing their toyotas. Please choose some other place.

DS

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Reason for Visit: Service

I recommend this dealer: No

My Review of Marietta Toyota:
My Tacoma has been in 3 times for the same warantee service. The first time The problems I listed were Dashboard rattle, clutch pedal squeak, dead fly behind the instrument panel glass (strange, but it was there when I got the truck NEW), rubber bumper on center console pulled itself out. The put the rubber bumper back in place, took out the dead fly, but put "no problem found" for the dash rattle even though I gave them the TSB# for the specific problem. For the clutch squeak, they sprayed grease all over the pedal assembly, not taking time to cover anything so I now have grease all over the firewall and underside of my dash. The clutch pedal squeak came back in less than 1 mile after leaving. When removing the fly, they managed to scratch the bezel for the instrument panel, which I had them replace the second trip in (with the expected "we dont know how that happened, but will eat the cost" resistance from the shop), along with cleaning the grease mess they left and fixing the squeak that was still there, both of which they stated "no problem found", and again told me the dash rattle was not there and they could not fix it, even though I had handed them a paper copy of the full TSB, which had "this is covered under the standard warantee and should be completed at customers request" printed in it. The third time I brought in a manager when I dropped it off, and still got the "we cant fix it if we dont hear it" at which point they offered a tech to ride with me to see if he could hear it. Durring the ride the tech read over the previous service requests and asked if it was a rattle in the middle of the dash, I said yes, he said "oh, thats a recall, we do alot of those". They completed the TSB, but introduced a new rattle in the process, and the clutch is STILL squeaking, and the rubber bumper has pulled itself out again! This is going back AGAIN and my warantee is now almost over.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Marietta Toyota:
The following events took place in October/November 2001. After replacing the clutch on my wife's RAV4 (which had approximately 60000 miles on the odometer), the service department neglected to re-install the transaxle vacume hoses. This resulted in 2 emissions inspection failures, and $129 for the third emissions inspection (the 2nd inspection is always free if the 1st fails) and "troubleguessing" charges, for which we were NOT reimbursed. Cobb County Toyota quickly diagnosed AND FIXED the problem FOR FREE, afterwhich the car passed the final emissions inspection at Marietta Toyota. On top of all that, they put a nice big DENT in the RHS front fender, and it took 2 weeks of arguing with the dealership manager (Mathiews) before they finally fixed it to our satisfaction. I HAVE NOT BEEN BACK TO MARIETTA TOYOTA SINCE...

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Marietta Toyota:
I contacted Bill via the internet wanting a [hard to get] Solara SLE Convertible with Nav. He was very customer service oriented and had a partner who took me out on a test drive. Before I went he had emailed me the price, including all fees on a 2004. Better yet, they were charging only MSRP when other dealers I had contacted were $1k to $4k over MSRP. <br><br>He found one that would be in about 3 weeks later that was a 2004 but then told me a 2005 was coming in a couple of days later just like it. He would give me the 2004 price ($200 less). Three days before the car was promised I got a call and picked up the car. It had some kind of white spots on the hood and they told me to come in on Monday and they would take care of it (they had come in on a Sunday just to deliver the car to me). I went in on Monday, he handed me the keys to his demo and told me he'd call me when it was done. Not only did they get the spots off but they waxed the car and test drove it and thought it wiggled a bit so they re-aligned the front. <br><br>I cannot be happier with their service.

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