Marietta Toyota

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Carlyle and Sales Manager (can't recall name)

My Review of Marietta Toyota:
Very surreal (and somewhat frightening) experience at Marietta Toyota. It's a long story, but it's worth it...

I had already negotiated a good deal with another Toyota dealership inside the perimeter, but, because we didn't move fast enough, this car was sold to someone else.
So we went to Marietta Toyota because they had about 12 Highlanders, and we figured they'd be in the mood to negotiate. Carlyle, the sales rep, was nice enough. He showed us the car and started the negotiations with us. Of course, this is where the back and forth began. We'd give him a price, Carlyle would run off to the sales manager, then come back with a "counteroffer." It was, however, clear very quickly that we would not come to an agreement - our highest offer (which is more than the price that the other dealership had given us) was about $4,000 LESS than what Marietta Toyota was offering.

We were ready to leave, but Carlyle insisted that we talk to his sales manager (he thought seeing this guy face-to-face would help the deal). When this sales manager showed up, it was evident that he was insulted by our offers. He was extremely rude and belligerent from the start.

Then the guy got very very ugly. When we got up to leave, and I reached for the piece of paper containing our notes and negotiations, this sales manager jumped up, ripped the paper out of my hands, and told me to get out. He literally followed us to the door to kick us out! Our sales guy had a stunned look on his face (poor guy...I think he really WAS afraid of his sales manager). The only other customers in the place (there was only one other couple) were shocked as well.

I'm neither a yeller nor a screamer. I don't go out of my way to insult people, and I generally treat business people as professionals until they prove otherwise. We had not done anything to provoke this kind of reaction. From the sales manager's physical demeanor, I was worried that he may actually physically assault us, so I told my wife to go back too our car immediately.

I'm not sure why this guy is a sales manager. Even if our offers were too low for his taste, wouldn't a sales manager at a car dealership be able to deal with offers of all kinds without throwing a temper tantrum? All he had to say was, "No, we can't sell at that price." Perhaps this was a very poor attempt at the "good copy, bad cop" routine that most dealerships make you go through. I wasn't amused.

Here are the final numbers - we ended up buying the exact same car from World Toyota for an out-the-door price that was close to $4,000 less than the lowest price Marietta price gave me (and for which they kicked us out). If you're in the market for a Toyota, there's no need to take my word for it. Just visit the two dealerships and compare.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Bill Dietz and Jim Greenhaw

My Review of Marietta Toyota:
I had a misunderstanding with the dealership which Jim Greenhaw resolved quickly and to my satisfaction. I would recommend calling Bill Dietz or Jim Greenhaw if you are in the market for a Toyota. Great prices...better than any other dealer I encountered.

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Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Josh Mimms,tom ravita, steven trauffer

My Review of Marietta Toyota:
This place is a total ripoff. My my camry was under 6 yr extended warranty and the water pump had an issue, Josh Mimms and others told that toyota covers it and later the service technicians at marietta toyota broke the bolt and made sure the claim got rejected by toyota.

Also the staff were very rude. Tom Ravita and Cal Piper though they are in sr management, used foul langage in presence women and 3 year kids.

Also, my friends had bad experience with these folks while servicing their toyotas. Please choose some other place.

DS

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Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Joey Tucker and Jack Mathiews

My Review of Marietta Toyota:
The following events took place in October/November 2001. After replacing the clutch on my wife's RAV4 (which had approximately 60000 miles on the odometer), the service department neglected to re-install the transaxle vacume hoses. This resulted in 2 emissions inspection failures, and $129 for the third emissions inspection (the 2nd inspection is always free if the 1st fails) and "troubleguessing" charges, for which we were NOT reimbursed. Cobb County Toyota quickly diagnosed AND FIXED the problem FOR FREE, afterwhich the car passed the final emissions inspection at Marietta Toyota. On top of all that, they put a nice big DENT in the RHS front fender, and it took 2 weeks of arguing with the dealership manager (Mathiews) before they finally fixed it to our satisfaction. I HAVE NOT BEEN BACK TO MARIETTA TOYOTA SINCE...

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Reason for Visit: Sales

I recommend this dealer: Yes

Employee(s) Dealt With: Bill Deitz

My Review of Marietta Toyota:
I contacted Bill via the internet wanting a [hard to get] Solara SLE Convertible with Nav. He was very customer service oriented and had a partner who took me out on a test drive. Before I went he had emailed me the price, including all fees on a 2004. Better yet, they were charging only MSRP when other dealers I had contacted were $1k to $4k over MSRP. <br><br>He found one that would be in about 3 weeks later that was a 2004 but then told me a 2005 was coming in a couple of days later just like it. He would give me the 2004 price ($200 less). Three days before the car was promised I got a call and picked up the car. It had some kind of white spots on the hood and they told me to come in on Monday and they would take care of it (they had come in on a Sunday just to deliver the car to me). I went in on Monday, he handed me the keys to his demo and told me he'd call me when it was done. Not only did they get the spots off but they waxed the car and test drove it and thought it wiggled a bit so they re-aligned the front. <br><br>I cannot be happier with their service.

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