Marin County Ford

The service department was totally unprofessional and did not put the customers needs in perspective. not put the customers needs in perspective. More

Max Neuman and Fran did a great job in helping me with my issues with my truck. The communication was great and much appreciated issues with my truck. The communication was great and much appreciated More

Review of Service Department: On two occasions this locations service department has failed to honor our appointment. First visit was based on a notification for a free service to address an issue b locations service department has failed to honor our appointment. First visit was based on a notification for a free service to address an issue by Ford. We scheduled with this information and had no problems. At arrival we were told by Joy and her manager we would have to pay over $200 for the free service “if” nothing came back in diagnostics. Odd, since that was never noted in the letter or during the appointment. They said come back if there’s a problem. Now we have a very clear issue with the transmission and scheduled our appointment about two weeks ago. At arrival they informed us the transmission employee is allegedly out for two weeks. I think this location has a problem honoring appointments, communicating with their customers, and is proving they do not like to provide service to customers with the complimentary or maintenance packages. I’m sure plenty of people have great experiences but we have not. Don’t recommend. Keep your family safe elsewhere. More

The staff in the service department was very friendly and helpful. They informed me of any changes that took place throughout the maintenance process of my vehicle, which I found very helpful. helpful. They informed me of any changes that took place throughout the maintenance process of my vehicle, which I found very helpful. More

I did not think that they knew enough about the vehicles they sell. I could have been told more about the different options for each trim package. Also I felt that I was hard sold certain packages and warr they sell. I could have been told more about the different options for each trim package. Also I felt that I was hard sold certain packages and warranty Items that I may not have needed to finance. All in all, a typical experience with a car dealer, nothing extraordinary to report. More

They worked fast and professional and made me a good deal on a new Mach E on a new Mach E More

Great salesman very professional the whole staff makes you feel very welcome I have been coming to this dealership for 30 years this is the best staff buy far you feel very welcome I have been coming to this dealership for 30 years this is the best staff buy far More

Very friendly, efficient, high integrity. Easy to do business with. Staff is attentive and knowledgeable. No pressure sales. Easy to do business with. Staff is attentive and knowledgeable. No pressure sales. More

Professional, polite and prompt service at Novato Ford. All of rhe service staff are very helpful and the work on my Ford Mach E was great. All of rhe service staff are very helpful and the work on my Ford Mach E was great. More

a good place to buy a car they work as team every one works for customers works for customers More