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Marin County Ford
Novato, CA
145 Reviews
We get it – there are tons of places you can go to buy a car around Novato. But if you’re after a Ford dealership that’s known for top-notch cars and friendly, reliable service, Marin County Ford is your spot.
Here, it’s all about the community. We’ve built a dealership that’s welcoming, easy-going, and always looking to give back. Whether you’re from San Francisco, Petaluma, Santa Rosa, San Rafael, or Richmond, we’re here to make you feel right at home.
It all starts with giving you an unbeatable experience right here at our Novato Ford dealership. We’ve got an awesome lineup of new Ford cars, a personalized financing process that’s super helpful, and a state-of-the-art service facility with factory-trained techs ready to handle all your maintenance and repairs.
Our family-owned dealership at 6995 Redwood Blvd. Novato, CA 94945, is a big part of the local community. We’re excited to help you find the Ford vehicle and services you need!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
By Type
Showing 145 reviews
February 15, 2026
I felt completely taken care of. They went an extra step to meet my requests. Thank you, guys! They went an extra step to meet my requests. Thank you, guys! More
by THEMOVINGBODY
Verified Customer
February 11, 2026
The new online system showed exactly where in the process my vehicle was and was helpful. Also my service advisor came to look for me. my vehicle was and was helpful. Also my service advisor came to look for me. More
by Tex1
Employees Worked With
February 07, 2026
They’re trying, but I’ve had my 2024 F150 platinum there twice for a battery issue and they haven’t been able to figure it out yet. I’m taking it back again Monday. twice for a battery issue and they haven’t been able to figure it out yet. I’m taking it back again Monday. More
by KDOWD2003
Employees Worked With
February 05, 2026
Great experience all around great customer service and quick turnaround Advisors are great and helpful with everything.! quick turnaround Advisors are great and helpful with everything.! More
by Unknown
February 03, 2026
Very responsive. Great team! I felt like a VIP. John Preston and his team were effective and efficient. Great team! I felt like a VIP. John Preston and his team were effective and efficient. More
by Laura R
February 02, 2026
,Service, ride back to my home, delivery were all great. However, upon driving the car, the engine check light was on. I called Service and she said that the associate would call me back. I got no call bac However, upon driving the car, the engine check light was on. I called Service and she said that the associate would call me back. I got no call back. But all’s well that ends well. The engine check light is no longer on. More
by chasthompson700
Employees Worked With
February 01, 2026
Had a great experience at Novato Ford from start to finish. John Preston (GM), Jeremy Johnson (Sales), and Choy Saechao (finance) were all excellent to work with — professional, responsive, and easygoi finish. John Preston (GM), Jeremy Johnson (Sales), and Choy Saechao (finance) were all excellent to work with — professional, responsive, and easygoing. The whole process was quick, efficient, and straightforward, with no games or pressure. Communication was clear, everything was handled smoothly, and I felt like I got a fair, solid deal. Honestly one of the better dealership experiences I’ve had. I’d absolutely recommend Novato Ford and would work with this team again. More
by andrewcox
February 01, 2026
Quickly after we purchased the car, we discovered it had undercarriage damage, and it took four months to get our car back from the dealership. The process was not smooth in them repairing and accepting res undercarriage damage, and it took four months to get our car back from the dealership. The process was not smooth in them repairing and accepting responsibility for a very obvious transportation problem of our new vehicle. We were very disappointed in the service departments response and timeliness. We were getting ready for a lemon law claim and the top it off knowing all this they did very little to make up for this blatant problem. More
by kallard22
