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Marin County Ford - Service Center

Novato, CA

4.1
27 Reviews

27 Reviews of Marin County Ford - Service Center

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July 23, 2025

Wow, they were great! . No problem making a appointment, and in and out the same day! Thanks Marin County Ford Service dept! More

by lillucci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Vreeland
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mefferd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All are amazing!
July 22, 2025

So far, they have been excellent and thorough in their maintenance of my vehicle. A couple of little glitches, but certainly the exception and not the rule. More

by bgossy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mefferd
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Max and Sean.
July 19, 2025

Luis was great and he resolved the problem, Good Customer Service and good communication skills. Thank you. More

by MONICADELPILAR888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
July 19, 2025

They are understaffed but very nice Very friendly That is all I have to say More

by mhalsing
Recommend Dealer
Yes
Employees Worked With
Max and Sean
July 18, 2025

The service team was very accommodating, had me in and out of the dealership in one hour, which was great because I was on my lunch Big thanks to John is a true professional More

by Lance36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mefferd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Ross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angelo Aspillaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 17, 2025

One of the issues was my side panel Keypad that it had to be fixed again. This is the third time I’ve had to do this and I’ve spent lots of my own personal money to get it fixed. Your service team didn’t sho More

by sarahk1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Mefferd
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis
July 17, 2025

First, one of the issues is the side key pad panel, which is the 3rd time I’m getting this fixed. Staff does not showcase empathy nor responsibility for the challenges I’m facing and how much I’ve spent. More

by sarahk1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis
July 14, 2025

The service writer’s take the time to listen and understand what you’re saying. Friendly staff and the car is ready when they said it would be More

by leeswerrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Vreeland
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mefferd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Choy Saechao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Ross
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2025

Fast friendly service. The person I worked with was great. The waiting area is no frills and I was not offered a ride while truck was being serviced but quality, timely wor More

by FERRANCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mefferd
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 11, 2025

Smooth process with the Marin Ford service center from drop off to pickup. Will be back More

by gfavre12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
1