Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Marino Chrysler Jeep Dodge - Service Center
Chicago, IL
269 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
269 Reviews of Marino Chrysler Jeep Dodge - Service Center
Sort by
January 29, 2017
Service as it should be Just have to give a HUGE thank you to Tony and the crew at Marino Jeep. My Grand Cherokee needed major service and they went above and beyond to make Just have to give a HUGE thank you to Tony and the crew at Marino Jeep. My Grand Cherokee needed major service and they went above and beyond to make sure my experience was totally satisfactory. I've had many different makes of vehicles and service experiences and this was easily the best and least painful. You guys ROCK! Customer service after the sale is where it's at. Thanks again, Cherokees running fantastic More
by AkaBigO
Employees Worked With
Tony, Steve, Bob
Helpful January 17, 2017
Great shopping experience Jeff and Luis were very helpful, they answered all of my questions. They were professional and friendly and were contacting me if I had any questions Jeff and Luis were very helpful, they answered all of my questions. They were professional and friendly and were contacting me if I had any questions before my purchase! More
by Lgarcia94
Employees Worked With
Jeff Angelini and Luis Avilles
October 02, 2016
horrible service Horrible service and even worst customer skills. Will not recommend to anybody, stay away from this place unless you like to be double charge for ser Horrible service and even worst customer skills. Will not recommend to anybody, stay away from this place unless you like to be double charge for service. More
by kinganiz
Employees Worked With
na
September 29, 2016
Par for the course I took my 2015 Jeep Grand Cherokee Overland with about 8,000 miles on it to Marino to have the AC fixed. I explained to them Schaumburg attempted to I took my 2015 Jeep Grand Cherokee Overland with about 8,000 miles on it to Marino to have the AC fixed. I explained to them Schaumburg attempted to fix it, but just recharged the unit and it is doing the same thing. Well of course Marino just recharged the AC, not fixing the leak, which is exactly what the Schaumburg dealer did two months before. The 2nd time I returned to Marino they found the leak and took 6 days to complete the fix. They returned the car to me and it worked better, but only gave about a 10 degree difference, I had the service manager look at it before I left that day and he agree with me it was not working correctly. I took the car that day because I needed it back from the week at the shop. So back to the Marino dealer for a 3rd time, but 4th time for this issue. They returned the car again, again, not fixed. The 4th time I returned the car, they found the rack and pinion defective and replaced it without my approval. I was not happy because if they cannot fix an AC I didn’t think they could fix this properly. I was correct, they couldn’t fix a rack and pinion correctly. They again, returned the car, and now the AC still didn’t work and now the car pulled to the left. Well, I brought it back to them the 5th time, and they didn’t fix the AC and then aligned the car incorrectly and it had a seriously pull to the right. 6th time I returned the car, and of course they couldn’t fix the alignment and the AC still is not like it was new. By this time the car had a whopping 10,000 miles on it. I traded the car in since it seems to be impossible to fix these cars or this service department needs a little training. They also returned the car dirty and it was like someone drove the car home and used it as a personal car. There was obvious trash in the car and stains from use. They also “test” drove the car over 14 miles, which seems very excessive to test the alignment. Now that doesn’t seem like a lot unless you live in Chicago. Also, you will need to call the service managers for updates, because they rarely call you with an update. When you talk to the service managers they will make up excuses until you just straight up call them out on their faulty work. And if you call and get the dealer management to involved, it will be a waste of time. Also if you feel like calling Jeep Corporate customer care rest assured that will also be a waste of time. They didn’t help at all. Who knows maybe others will have better luck with Jeep, but I highly doubt it. More
by RyanH
Employees Worked With
Bob Whiteman, Carlos Rodriguez, Theresa Nelson, Andy Purvin, Ralph Martinez
October 29, 2013
On Oct. 9th, at approx. 1pm, my mini van was towed to Marino because it was the closest location. I was anxious to get a call from Marino because I have had this van less than 2 yrs. I had to call them Marino because it was the closest location. I was anxious to get a call from Marino because I have had this van less than 2 yrs. I had to call them the next morning at 9am. I was told that the person working on my van would be there at 10am but I could talk to someone else. This person told me that they had not had a chance to look at the van and that they only started at 8am. I got a call from Marino approx. 2pm and was told that the van was ready. He said that they had replaced the compressor at no charge because it was still under warranty. He recommended that I get the fuel injector cleaned. When I repeated the word "fuel" he said, "yes, fuel, that what your car runs on, fuel." "your car would get better milage."..."DO you want it done or not?' I asked about the price of the work and declined. When I got to the location to pick up the van, it was 3 employees and one customer. I still had to wait a least 5 minutes for someone to look in my direction. No greeting, just "Can I help you?". When I got home I discovered that they had taken my license plate frame off and replaced it with a Marino.com frame. I think they should have asked me first. More
by 1099jackie
Employees Worked With
Rafael Martinez
August 28, 2013
They don't care to fix my car that's under warranty, lazy and condescending attitude. I dropped my car off for the 2nd time with two problems they didn't fix the first time. They had me come b warranty, lazy and condescending attitude. I dropped my car off for the 2nd time with two problems they didn't fix the first time. They had me come back in and ride with the mechanic. He noticed the problems and had ideas about what they were, that was around 5 pm that evening—he was keeping the car to look at it the next day. Next morning at 8 am I get a call the car is ready, nothing fixed—written description actually pointed out that one problem was because I shift at too low of an rpm and drive too slow, the other in the same document said I hear the noise because I drive too fast. When they inquired about my experience, Bob the service manager didn't even have the courtesy to reply to my long email. I won't be back More
by bartingram111
Employees Worked With
Bob Whiteman
May 23, 2013
I normally don't write reviews, but then again I don't normally have experiences like I did recently with the Marino so I thought it would be best to share my story. First and foremost, I have don't normally have experiences like I did recently with the Marino so I thought it would be best to share my story. First and foremost, I have always been terrified about taking my car in for any service, because before I know it I am being sold on a million things that my car doesn't even need. Then on top of that it takes forever to get my car serviced and back. This wasn't the case at all when I contacted Marino. My car was completely dead, and without high priority or anything Marino had a tow truck at my house within the hour. My car needed a lot of work, so I figured it would be gone for at least a week....nope, wrong again! The car was back in 2 days! Not only was it fixed to perfection, but the servicing fees were extremely reasonable if not the best I have ever seen. At no point did they try to upsell me on anything. They simply fixed all of my cars issues without a hitch. On top of that, when I got my car back it was detailed and cleaner than after I take it to the wash! Two for the price of one I guess! All I can say is that the experience was seamless, flawless, and extremely pleasant. I am excited to say I now have a car dealership I can refer to my friends and family with extreme confidence in their individual outcomes and experiences. I hate to say it, but I am sort of excited for my next servicing. I wonder if I can take my car in for service for small issues every time it is dirty! Thank you again Marino! More
by masterg18
Employees Worked With
March 05, 2013
I took my jeep wrangler to service and i received from Mr Rafael Martinez a very professional and very friendly service. It took some time to get my vehicle ready but mr Rafael always made the right things t Rafael Martinez a very professional and very friendly service. It took some time to get my vehicle ready but mr Rafael always made the right things to fix my wrangler's problem the quickest possible. I highly recommend this assistant service manager and you will find for yourself the professionalism and high quality service of mr Martinez. Por aquellos que no hablan ingles, este caballero habla un espanol claro y entendible y simpre velara por que su vehiculo quede en las condiciones correctas para un funcionamiento optimo. More
by Valdesian
Employees Worked With
Rafael Martinez
January 25, 2013
Compassion, Helpfulness, Integrity, Friendliness, and Fun to work with in a beautiful space! I love cars, I hate car shopping. I love Marino! So here is my story, but skip to the last 4 paragraphs, if yo to work with in a beautiful space! I love cars, I hate car shopping. I love Marino! So here is my story, but skip to the last 4 paragraphs, if you don't want the backstory that has nothing to do with Marino. It's the same old cliche you hear about dealing with dealerships and salesman who have no ethics. I have never owned an American made car, but decided the 2011 Jeep Overland was luxurious enough but still in my price range. I had been to a few Jeep dealerships in May and decided I wanted a 2011 Overland with very specific trim. I ended up finding one at Fletcher Jones Audi in May (soon after I started searching for them). After a week of negotiating on the price, they came down to a price I was willing to pay for it before they sent it to auction. The salesman told me I would need 2K cash for a deposit if I wasn't going to finance it that day or pay it in full that day (I had to wait for a cashiers check to be over nighted, so they would have to wait for the full payment for 2 days at most). The same day that I spoke to the used car sales mgr and the salesman, where they had offered it for our agreed price, I went to the bank to bring in my 2K cash deposit. As soon as the used car sales mgr (Joe) realized I wasn't financing with them, they offered it to someone else at the same time for the same price without telling me. They told me we had a deal an hour earlier, and sold it out from under me, right in front of me when I was walking in to give them my cash deposit. Joe (the used car sales mgr offered to still sell it to me-out from the other guy if I was willing to finance it right there on the spot)! Unscrupulous! I have no room for lack of integrity, games or lies, nor do I ever want to give my business to a dealership who has no recourse for their employees who behave like that! I spoke to the GM and the President of Fletcher Jones (Keith May), and while they were apologetic and said it should have never happened, they promised to follow up to try to help me find another Jeep, but after that week, they never called back. I would recommend you NEVER do business with Fletcher Jones, and the only upside, is, I have told everyone in our circles about this experience (all people who are in the market for Audi's Mercedes, etc); and as everyone who owns a business knows, word spreads and Chicago is the biggest small city. In the meantime, I contacted other nearby Jeep Dealerships, but for some reason, never went to Marino because I never had known anyone with experience with them, until the week before where a guy I asked at the gas station was GLOWING about his experience with Marino and his Jeep. I gave up actively looking for several months b/c I was so annoyed with my Fletcher Jones experince, but then in October I started my search again (mostly on the internet, and this time over several states). I ended up finding exactly what I was searching for at Patrick BMW, but they aren't a Jeep Dealership, so asking them questions or for help after purchase is pointless. Needless to say, one month after purchasing my awesome car, I had a fob/battery issue where my car wouldn't start, and through various circumstances, the car went into the security over-ride, which disabled me in the middle of downtown on a 17 degree evening. I was tired, cold and worried. I called the Chrysler Hotline and it took over 2 hours to get a truck out to me, and the entire time I was freezing. In the meantime, I called 3 of the nearest Jeep dealerships panicked b/c I was stranded in the cold and didn't know what to do or how to get it started again. Once the other sales guys knew I had not bought it from them (all the service depts had closed by this point), they had little interest in helping me figure out how to start it back up. They all had the "oh well, service closes at 7pm attitude", just have it towed and leave it on the street. ONLY SALES MGR JULIAN PEREZ at MARINO (and his co-workers) took the time to help me, talk me through some trouble shooting options and explained to the tow truck driver how to get it into the neutral over-ride position. He was claiming he couldn't tow the truck b/c it was locked up. Julian actually pulled out the Jeep handbook and figured out how to get the security locked car into Neutral Over-ride so we could get the truck on the flatbed. He walked me thru steps, the tow truck driver through steps (who was trying to refuse to bring it out to Marino b/c it was taking so long and his shift was over at 10pm- and he said the dealership was too far for him to get back in time. Julian realized the tow truck driver was lazy and called the Chrysler Hotline and asked them to talk the driver into bringing it to them, telling them he would wait until we got the truck there to make sure the lot was open and he was there to accept it. Who does that? Who helps out a stranded Jeep driver who didn't buy there Jeep from them, and stays an extra 45 min after closing just so the tow truck driver will tow it to the dealership? Tony and Dan (both part of the Marino family) also waited so they could give me a ride back to my house (so I wouldn't have to cab it 30 minutes home). Who does that? Tony and Dan do (and that's what you get from a family run busines) ;-). The cynic in me thought, well, they just want my service business that's one reason they are doing it; but I got the car towed there and Julian fixed it in 2 minutes and sent me on my way home. So, if Julian, Tony and Dan are willing to be that compassionate on their own time for a stranger, I decided I would only use them from here forward and make sure everyone I knew who was interested in a Chrysler, a Jeep or a Dodge knows to go to them. I then went to get an oil change and get my key fobs fixed yesterday to see if their service dept seemed good. They went overboard to make me feel special, from the way Lauren greeted me when I drove in (even with my other dealerships plates), to the way Chris (in service) spent 15 minutes showing me how to work my very techie car. It does things I wasn't even aware of. They ROCK! I love MARINO (and I have NEVER loved a dealership in my life)!!!! They have a beautiful dealership, couches to watch big tv's in, wi fi accessbible, so bring your computer if you want to work, etc. Needless to say, I am super impressed and thus far, can only rave about my experience at Marino! More
by PenneyK
Employees Worked With
Julian Perez, Chris Sanchez
