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Mark Christopher Auto Center

Ontario, CA

4.6
10,548 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,548 reviews

May 12, 2021

Nobu did a great job getting my car serviced right away. Only thing I wished was different is being able to retrieve my service history from Las Vegas to avoid the back and forth between dealerships. A com More

by JamiNapolitani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
May 14, 2021 -

Mark Christopher Auto Center responded

Thank you for the great feedback, Jami! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 12, 2021

I purchased a Silverado truck on May 5. The experience was not a good one. On May 10 I returned our Silverado truck to the service center to get a clear coating put on it. I was hoping that the experience More

by Jeannette.schmidt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Kaggie
May 14, 2021 -

Mark Christopher Auto Center responded

Jeannette, we want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 11, 2021

I had to wait 45 minutes in line before being approached by anyone in the service department. The car behind me was helped and had their paperwork before I was approached. After paying and the cashier calle More

by HUSTON.DR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Avo
May 12, 2021 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 11, 2021

The lady that was helping me was full of xxxx she was not trying to understand she did xxxx her way so I would never go back to this dealership sucks More

by Tyrone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t no her name
May 08, 2021 -

Tyrone responded

And she charge me for a oil change that I get free I just paid it cuzz I didn’t want to go back and forth with her she didn’t even try to look in to it

May 10, 2021

Not happy at al! I had a 9am appointment for a lap belt recall. Called previous day for approximate time of completion and was informed 3-3 1/2 hour to complete job. Told same day of service. I decided i c More

by Fast63novacar
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure of name of service department staff. I do not have paperwork with me at this time. I simply chose mr rizzi's name to submit review.
May 10, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 10, 2021

When we have purchased cars in the past it has not been a pleasant process. Your team made the process stress free. We look forward to dealing with you again. More

by LARRY_ERWIN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry Lee
May 10, 2021 -

Mark Christopher Auto Center responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

May 10, 2021

Had a great experience was able to purchase 2 vehicles we wanted and didn’t have to haggle on price or trade in value and was in and out , total 2 hrs More

by LUCKYRED7777
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gilbert Gonzales
May 12, 2021 -

Mark Christopher Auto Center responded

Thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

May 10, 2021

Great dealership, very friendly and helpful. Straight to business with no hassle. Would recommend to others without a doubt. I love our new used vehicle More

by ELIZCORTEZ88
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerald Waters
May 12, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

May 10, 2021

I really want to thank you guys and especially Nick for getting us in and out as fast as you did on Mother’s Day! Thank you for being so patient and going above and beyond for us. Nick was awesome and so p More

by CYNTHIAFABELA13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Polytarhos
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2021 -

Mark Christopher Auto Center responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

May 09, 2021

Gilbert was very nice, not pushy at all and was able to get the deal done. Very happy and will be back in the future to buy another vehicle from him More

by CASSIDYTORRES19
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gilbert gonzales, Vincenzo Catalano
May 10, 2021 -

Mark Christopher Auto Center responded

It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Mark Christopher Auto Center. Thank you so much for your business and please let us know if there's anything else we can do for you. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

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