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Mark Christopher Auto Center

Ontario, CA

Overview
Employees
Reviews
Vehicles
4.6
11,053 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 11,053 reviews

June 30, 2021

This time around problem was resolved. I dealt with Avo in service, he will be the one I deal with in the future. Very personal and keeps you updated. More

by CRAIGSEQUIPMENT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo (service dept.)
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Jul 02, 2021 -

Mark Christopher Auto Center responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 30, 2021

I came in for routine maintenance and when my truck came out of service, my check engine light was on. I had to wait again More

by stacey.chavez13
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Polytarhos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey, Gerald Waters, Matt Torres
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Jul 02, 2021 -

Mark Christopher Auto Center responded

Stacey, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 30, 2021

Always a great experience. Always great service and everybody's very professional and nice. More

by SUSANMSELLSREALESTATE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey, Gerald Waters, Tony Catalano, Matt Torres
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Jun 30, 2021 -

Mark Christopher Auto Center responded

I sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to providing each and every customer with a comfortable and professional service experience. Your feedback is a testimony that our dedication has really paid off. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 30, 2021

Their customer service is horrible. I have taken my vehicle in several times for the same thing and they always say that nothing is wrong. More

by jessica.molina.f89j42am
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
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Jun 30, 2021 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 30, 2021

Since going to Mark Christopher all my vehicles and I have three Chevy's getting good service and working well..Mr. peters always gives me the help and listens to my problems with vehicles,and never trie More

by santiagopburgos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Peters five star
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Jun 30, 2021 -

Mark Christopher Auto Center responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 30, 2021

The best, I keep coming back..Thanks for always helping The best, I keep coming back.. Thanks for always helping More

by KARENKPIERCE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincenzo Catalano, Tony Catalano
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Jun 30, 2021 -

Mark Christopher Auto Center responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

June 29, 2021

Rep Mambou, very helpful and nice, very knowledgeable and friendly More

by RICOSFEET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Torres
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Jun 30, 2021 -

Mark Christopher Auto Center responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 29, 2021

I had to go straight to gas station to get gas after spinning 60 k because the truck was out of gas xxxxed up More

by BASEMBALLAT
Recommend Dealer
No
Employees Worked With
Nick Polytarhos
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey, Gerald Waters
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Jul 02, 2021 -

Mark Christopher Auto Center responded

It seems as if we fell short of our standards during your visit and we would like to do what we can to remedy the situation. Please reach out to us so we may begin to move forward in a positive direction. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

June 29, 2021

Super attentive! Nabu and Dino and Jeff went out of their way to help in every way More

by kevin.webb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nabu, Dino
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Jun 30, 2021 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 29, 2021

After making an appointment repair. Five days to fix got my pick up dirty and a few scratches not satisfied. And will not be recommending anybody to visit this dealer. More

by Ethan.s0607.es
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 30, 2021 -

Mark Christopher Auto Center responded

We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact me so we can address and remedy your concerns. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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