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Mark Christopher Auto Center

Ontario, CA

4.6
11,279 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 11,279 reviews

July 17, 2021

I like to thank Jonathan Click for helping me out on purchasing my vehicle and putting me on a 2021 GMC Canyon. Thank you Jonathan Click for making it happen. I’m so happy with my perches. More

by emonclova
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2021 -

Mark Christopher Auto Center responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Jonathan and our team were helpful during your visit and that you love your new 2021 GMC Canyon. If you have any questions, please don't hesitate to reach out to us again. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

July 17, 2021

Had an appointment for 10. Got there early but still had to wait for an hour just to drop off. What’s the point in having an appointment! Service guy that helped me was awesome tho. More

by FUENTESDAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig
Jul 22, 2021 -

Mark Christopher Auto Center responded

We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 17, 2021

I have no problem with the dealership. However, my service guy was manipulating, dishonest and right down rude. (Manipulating)He told me he would wave an item just to get me to pay the larger price. More

by jbkc87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan / One star!
Jul 22, 2021 -

Mark Christopher Auto Center responded

I appreciate you reaching out to us. Please know your review is taken very seriously by myself and the team here at Mark Christopher Auto Center. We always strive to improve and give our customers top-notch service. I invite you to contact me at your earliest convenience so I can learn more and help resolve this situation together. I hope to hear from you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 17, 2021

They did a great job with the service but their communication was not what I excepted, as to when the car would be done and I could pick it up. More

by SLUGQUEEN1963
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik and Nobu
Jul 21, 2021 -

Mark Christopher Auto Center responded

Thank you for the feedback! We are happy to hear about your positive experience at Mark Christopher Auto Center, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 17, 2021

Not attentive, not much communication, not careful when handling my vehicles, service manager argues with me and pretty much called me a liar 🤥 very unprofessional More

by OROZCOJ110
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jul 22, 2021 -

Mark Christopher Auto Center responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 17, 2021

Excellent service by Gerald! Had exactly the Tahoe I wanted. They were willing to work on the price, also had a Costco and first responder discount! More

by HAROLDMURPHY3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Waters
Jul 21, 2021 -

Mark Christopher Auto Center responded

Hi Harold and thanks for the great feedback! We're very happy that Gerald was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

July 17, 2021

My appointment was at 8 it took 3 hours to get a simply oil change. Also witness an employee drive and scratch a customers truck side mirror told a employee and everyone seemed to brush it off like it was More

by Vanessa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2021 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 17, 2021

The experience we had was awesome it felt like talking to a friend no hassle just straight talk ask us on what was important to us More

by IBELA14U
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ceaser
Jul 21, 2021 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

July 17, 2021

Ray was extremely helpful and a pleasure to work with. He keep me informed on the status of my vehicle and was able to complete the work same day. Great job Ray. More

by JEN.ACOSTA89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray 5 stars
Jul 21, 2021 -

Mark Christopher Auto Center responded

Hello Jen and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Ray was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

July 17, 2021

I waited for my car in the waiting room. All other agents looked for their customers but my replacement agent called me on the phone. More

by Jean.Armstrong922
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Jul 21, 2021 -

Mark Christopher Auto Center responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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