Mark Kia

I have been pleased with the service I have received at Mark Kia. I can always get an appointment quickly and they complete the service in a timely manner. The shuttle driver is very friendly and conveni Mark Kia. I can always get an appointment quickly and they complete the service in a timely manner. The shuttle driver is very friendly and convenient. More

Came here to swap our SUV for an advertised vehicle on their website. We did our research and knew our vehicles worth ahead of time. However, upon arrival they, of course, did not have that specific car a their website. We did our research and knew our vehicles worth ahead of time. However, upon arrival they, of course, did not have that specific car available nor any way to match that deal advertised--we would have bought if they were willing to match their advertised deal. Upon inquiring as to why it was still on their website we got a small reminder about how long it takes to update website--however, I do web design and development and know otherwise (not on the level of a car dealership though). We waited a hour for our vehicle to get trade appraised which was far too long to begin with. When we explained we did not want to test drive a car without first discussing numbers I was mildly yelled at and told to sit down. How he has spent all this time with us and they are sure to have something we would like. All in all, we looked at cars valued at over $6k over what our car was worth and we weren't willing to take that dive into car payments. We were told they would make us a deal... yada yada yada. Nothing materialized to our liking. So we left. More

Steve worked very hard to get the financing through because of some problems I've had recently. He did a great job and got me a great rate! Matty was very helpful and quite knowledgeable on all the car because of some problems I've had recently. He did a great job and got me a great rate! Matty was very helpful and quite knowledgeable on all the cars. He made the experience very easy. I would highly recommend both of these people for your car needs. More

I got the same sales schtick offered up everywhere. Friendliness and customer service evaporated after the sale. I was made to wait in the dealership for hours. I called repeatedly and left messages wi Friendliness and customer service evaporated after the sale. I was made to wait in the dealership for hours. I called repeatedly and left messages with no return call. So I had to make a third trip there for info easily provided on the phone. Never going there again. More

.I would recommend Mark KIA to anyone looking to buy a car. My sales associate Tobey Nordstrom was great to work with. I told him what I wanted and he did not try to pressure me into an upsale. Instead he car. My sales associate Tobey Nordstrom was great to work with. I told him what I wanted and he did not try to pressure me into an upsale. Instead he worked hard along with the finance department to get me the best deal. I got a fair trade in allowance and a discounted price on my new Soul. Great car getting awesome gas mileage. With the manual 5 speed im always getting over 30 mpg. Thank you Tobey and staff at Mark KIA! More

These guys were more than helpful!!! I still cannot believe how amazing my experience was at this dealership! I had so much fun! I came with a lot to ask. Spent two days with these guys going over all believe how amazing my experience was at this dealership! I had so much fun! I came with a lot to ask. Spent two days with these guys going over all my needs/wants/worries, everything! They gave more than enough time and attention to help me and make me feel comfortable with my decision. EVERYONE should have a look into this dealership if they are thinking of buying new or used!!! They really make a difference! They are a great team, like family even! I definitely feel like a part of their amazing family! More

I would recommend buying a vehicle from this dealership to all my family and friends because the salespeople are there to make the sale but not pressure you into purchasing the most expensive. Dublin, our to all my family and friends because the salespeople are there to make the sale but not pressure you into purchasing the most expensive. Dublin, our salesperson was great in helping us to get what we wanted and has a great personality. When looking to purchase our next vehicle my husband and I will be going back to Mark Kia and hopefully our salesperson will be Dublin, Eric, NIck and Steve in the finance department are great also because they helped us get what we wanted. I want to thank all of the salespeople and finance department at Mark Kia for selling us such a great car. More

This service department diagnosed a problem I had been having for over a year at another Kia service department in approximately one and a half hours. They verified the diagnoses and repaired the problem having for over a year at another Kia service department in approximately one and a half hours. They verified the diagnoses and repaired the problem in a very acceptable time frame. I could not have been happier with the repairs AND the way I was treated at this shop! They explained what they were going to do and why without talking down to me or being condescending. When I picked up the vehicle it ran like a new car and still does. Stellar service. More

Customer service is a MUST for a dealership. This place was horrible from the start. They didnt listen to a single thing I said. I was there to look at one car in particular and I finally had to ignore th was horrible from the start. They didnt listen to a single thing I said. I was there to look at one car in particular and I finally had to ignore the salesman and walk over to the car myself. Took all my information for the application and proceeded to tell me they would have an answer in the morning. I have called the dealership 3 times in 1 day, to finally hear they LOST my application??? I will NEVER do business here as they have left a permanent bad taste in my mouth. Worst dealership in the East Valley. More

We bought at Mark KIA and rate them WAY above par because of salesman Ciaran O'Murchu. He acted not just as a salesman but also as an advocate for the customer. We walked out of there feeling respected, and of salesman Ciaran O'Murchu. He acted not just as a salesman but also as an advocate for the customer. We walked out of there feeling respected, and the process of buying was a dignified one. We got a fair price too. We've all dealt with salespeople who act like they want to provide outstanding customer service, but are in fact only interested in making the sale. Mr. O'Murchu actually DID care and illustrated it as follows: (1) He followed through completely from our 'just looking' to buying THAT night. We did not intend to buy on the spot. (2) He answered all questions, was patient, never pushy, and was respectful that it's big decision for a consumer to buy a car. (3) His follow through is unbelievable. The car we wanted had to be located in another state. He made sure we understood the process, kept us informed along the way. (4) He sat down with us, gave us a packet with all the warranty, specs, etc, even suggested we keep the dealer invoice sticker (which he had neatly placed in this packet for us) in case we ever decided to sell it. (5) We wanted tinting, paid for it, and when the car arrived it seemed the rear windows didn't have it. He had MARK KIA service department do it and there was no question of an 'extra charge.' (6) He made sure we did a complete inspection of the car and had a checklist that we went over line-by-line and signed off on. Again, that never occurred anywhere else we bought a car. (7) After the sale, he contacted us to see how we liked the car, were there any issues, etc. One option that we expected was missing (the Sportage drivers seat did not come with BOTH cooling and heating apparatus) so he tracked it down, spoke to his Mgr (Chuck) who called me; and they, with their GM (Joshua Spencer) took great care of us. Painless. Amazing. No BS. (8) From my first call to MARK KIA we were treated with respect. The Finance Manager (Chuck) was exceptional as well. He went over the contract with us line by line, explained extended warranties etc but did not push them on us. As a result we got the extended warranty, and interior/exterior (including paint fading) protection. When we hesitated at the "protection package" price he said he understood, then offered it to us at cost. OVERVIEW: We love our KIA SPORTAGE. It is a terrific deal. Similar (not even as nice) options on comparable cars cost at least 5k more. Buying at MARK KIA was a stress free, up front process thanks to salesman Ciaran O'Murchu and his team. Prior to contacting MARK KIA we'd researched exactly what we needed. TEMPE KIA said they could get us what we wanted then gave us a 3 wk runaround. They misled (I could use a stronger word) us about the availability of the car we wanted. We wasted three weeks. TEMPE KIA wanted to sell us what we didn't want and were trying to wear us down. The salesman there was very nice and helpful but his superiors were arrogant and uninterested in helping him make the sale to us. They treated their own salesman badly. At MARK KIA they work as a unified team. More