My lease was up on my 2013 Optima Hybrid. We loved the car and leased it from this dealership. Upon turning in the car, I found out through the sales people who told me this car would have equity, as it originally sold for $26,000, and I only leased it for 4 years, that the car was only worth $6000.00, and I was upside down. (Again, that's not what they told me when I leased it as I wanted to buy it when the lease was up, and it only had 51000 miles on it ). I then from the same dealership purchased for my wife, a 2014 Kia Cadenza, which was fully loaded and only had 34,000 miles. The dealership forgot to take care of the paperwork when I turned in my lease, which caused me 3 times visiting the dealership, to straighten things out as Kia Headquarters as they thought I was still driving the car. When Kia finally got caught up, they then hit me with a $429.00 Disposition Fee, for turning in the car. They said it could have been avoided if I purchased a new car, instead of the used one I bought for $25,000 which again was a luxury Kia, and from the same dealership. They called it a Loyalty Package. How much more loyal can I get?? Now I still have Kia calling me for this fee, again a "Disposition Fee" after I have already turned in the car, paid all taxes, and monies owned for a slight mileage overage, and bought and financed a luxury rated 2014 Cadenza. I sure hope the "Extra Warranty" which I purchased and is supposed to cover everything, according to the Finance Manager Juan Rodriguez, doesn't give me any surprises, I don't know how much more, my loyalty can hold out.