The 2 salesmen we dealt with were friendly but ultimately, coming to this dealership was a nightmare and a huge waste of time! We went there to see a 2015 Kia Optima Hybrid that was dirty when we arrived, had pretty big dings in the windshield and humorously had the check engine light come on while I was test driving it. We requested to have the engine light checked out and to have the windshield repaired if we were going to move forward with the sale and said we'd come back when those things we're done. The salesman told us that if we were to leave without agreeing to purchase, he couldn't guarantee our requests would be fulfilled because the customers there at that time would be more important. We should have walked away then.
We decided to go in and discuss the deal further when the salesman presents to us the "deal" which included a $799 fee for "tint guarantee" and a $1499 "dealer prep fee" which they could not explain what is included in that cost. Now first off, the carfax on the car showed it was tinted at the dealership it was purchased at before Mark Kia purchased it. And second, I've had tint put on a vehicle that came with a lifetime guarantee for around $120. We received a TrueCar quote directly from Mark Kia before showing up and that quote did not include these fees which is the whole reason a buyer goes through TrueCar. (We plan on filing a complaint with TrueCar concerning this)
Ironically the model of the car was an EX, not an LX which was what Mark Kia had listed online, so they tried telling us we were getting a better deal anyway with what they were quoting us with those ridiculous fees. (As if we were to feel bad that they listed it incorrectly.) After many back and forth discussions between the salesman and the finance manager, they agreed to waive those fees but came back with a higher price on the license and title fees. xxx? Unfortunately I know that my credit isn't the best but this place came back with an interest rate of almost 30% which was an absolute joke! It took them nearly 24 hours after I left their dealership to call me and tell me they "wouldn't be able to work out the kind of deal I wanted." I really wasn't sad. Just annoyed that we wasted our time and energy here when we knew better.
The very next day I went to Goldie's Motors in Phoenix and they were incredible! It was like going into car buying heaven. I walked out of there with a beautiful Kia Optima Hybrid that has nearly 20k miles less than the one at Mark Kia and the interest rate I got was more than half of what MK tried to give me.
Long story short, I would not recommend going to Mark Kia. There are dealerships out there that won't try scamming you for hours and you'll end up with a much better quality vehicle!