Mark Kia - Service Center

I just wanted to take a moment to let you know how much I appreciated Jose's follow up and resolution of the what began as a very frustrating situation with the lug nuts, and subsequently the rim, of my Paci appreciated Jose's follow up and resolution of the what began as a very frustrating situation with the lug nuts, and subsequently the rim, of my Pacifica. It's because of Jose's attentiveness that I have a good perception of the service department after the whole ordeal. Whenever I left a voicemail, Jose followed up within the day. When the repair was going to take significantly longer than expected, Jose came with a loaner car key in his hand so that I wouldn't even have to ask. While there was an additional delay with a used/mismatched rim, it was ultimately corrected without pushback. The only negative experience during this time was with a different service adviser that tried to "help" when I needed to address the rim mismatch. He proceeded to argue with me on what rim was replaced when he ultimately knew nothing about the whole situation. I wish I'd gotten his name, as I'd never schedule with him. Mark Kia needs more "Jose"s in the service department (and less of the other guy). Thanks again to Jose for all your help resolving my issues. More

I have been going there a long time they are excellent in everything that they do, everything that they do, More

I stopped in at Mark Kia to, simply, get a recall taken care of and left buying a new vehicle. When DeMarko approached me while waiting for my vehicle to be serviced I thought “Oh, here we go!” But much t care of and left buying a new vehicle. When DeMarko approached me while waiting for my vehicle to be serviced I thought “Oh, here we go!” But much to my surprise DeMarko was kind, knowledgeable and very respectful. I had been in the dealership in September to investigate trading in my vehicle but the deal was simply not good enough. They say good things come to those who wait and it could not be more true for me. There was a significant difference in what I was being offered now versus then and I simply could not pass it up. Thank you DeMarko for making this experience so pleasant. More

Jacob was amazing to deal with and the dealership was very kind and courteous it was an excellent buying experience very kind and courteous it was an excellent buying experience More

I had an overall pleasant experience working with Mark Kia and DeMarko and would recommend to all. Kia and DeMarko and would recommend to all. More

Great people good servicec no baloney follow up care was precise and on time I wud reccomend precise and on time I wud reccomend More

First time at their service center and what a difference in service from the last place I went to- on time, quick service on the recall, state of the art facility, clean, organized and they even washed my c in service from the last place I went to- on time, quick service on the recall, state of the art facility, clean, organized and they even washed my car! I will be going back for all my service needs! Thank you Mark Kia! More

Outstanding customer service. I went in for service on Outstanding customer service. I went in for service on my vehicle and left exactly 2hrs later with trading in on a brand new car. Abdul from Mark Ki Outstanding customer service. I went in for service on my vehicle and left exactly 2hrs later with trading in on a brand new car. Abdul from Mark Kia Scottsdale was fantastic to deal with, respectful, courteous and fast. They've streamlined the finance process since the last time I bought a car with them. It was easy, laid back no hassle and all my paperwork was handed to me on a flash drive, how amazing is that!!💥 Brian from the service department was awesome and the dept itself has been great to me for the past 8 years, on time professional & courteous about your time. Go get a car @ Mark Kia in Scottsdale👍 More

I brought my car in for a recall and ended up buying a new one. I have been a Kia owner for many years and this just seemed the right time to buy. new one. I have been a Kia owner for many years and this just seemed the right time to buy. More