Mark Kia - Service Center

This service department diagnosed a problem I had been having for over a year at another Kia service department in approximately one and a half hours. They verified the diagnoses and repaired the problem having for over a year at another Kia service department in approximately one and a half hours. They verified the diagnoses and repaired the problem in a very acceptable time frame. I could not have been happier with the repairs AND the way I was treated at this shop! They explained what they were going to do and why without talking down to me or being condescending. When I picked up the vehicle it ran like a new car and still does. Stellar service. More

I have had to have my vehicle repaired on 2 occasions because of minor auto collisions. Mark KIA is always fair, honest and respectable. I was provided a rental vehicle on both occasions and they met t because of minor auto collisions. Mark KIA is always fair, honest and respectable. I was provided a rental vehicle on both occasions and they met the deadline they gave me. I would recommend them to anyone. More

Customer service was amazing... friendly, knowledgeable staff. Never have to wait when you make an appointment. I went in for an oil change and my car was given a free 37 point inspection. If there is a pr staff. Never have to wait when you make an appointment. I went in for an oil change and my car was given a free 37 point inspection. If there is a problem with your vehicle they will find it. Service won't misdiagnose. More

Mark Kia is great. I have had a Kia of some type in my driveway for 7 years now. Everytime I go in to have my car serviced I know that it will be done correctly, on time and for the amount that was agreed driveway for 7 years now. Everytime I go in to have my car serviced I know that it will be done correctly, on time and for the amount that was agreed upon. No bait and switch with this service shop. You want the best oil you get the best oil. Likewise if you need a place to stay you can sit in the customer waiting area or they will drive you home and pick you up. Sometimes I have been lucky to get a loaner for the day, but it is not always available and I know this. The staff is friendly, Russ (you my man only you can work on my car) and Jon (What can I say. You return your calls the same day and you always have the answers. More

While I did purchase my vehicle from this location and had an OK experience, every time I have brought my vehicle here for service I have had nothing but trouble. Everytime I call I get the run around, a had an OK experience, every time I have brought my vehicle here for service I have had nothing but trouble. Everytime I call I get the run around, and feel that I am begging for service instead of being provded customer service that I deserve. When I leave my car there for repair, I am the one who constantly has to call and check on the progress as I NEVER hear from them to keep me posted as to what is going on and when I can get my car back. Because my extended warranty is with them, I am forced to use their service department and dread it everytime I go back. A little communication could go a long way, and for some reason they don't understand that. I don't think I have ever returned to pick up my car without having to wait 30 minutes for it to be ready. The last time I had to pick my car up I got their 5 minutes before they closed and my interaction with them was full of sighs as if I was keeping them there until their closing time instead of being able to leave early. Mark of Mark Kia/Mitsubishi is a very wealthy man that has no regard for the kind of service his employees provide to us "regular" people. Dissapointing and sad. More

xxxx no I wouldn't reccomend this dealership to anyone. I filed a better business complaint against this dealship and they tried to use it against me when I was forced to go back there for warranty work. I filed a better business complaint against this dealship and they tried to use it against me when I was forced to go back there for warranty work. Needless to say I cancelled my warranty, filed a certified complaint with Mitsubishi Motors NA against them and hope they rott in xxxx. <br><br><br>These people are total crooks.<br><br>Another disatisfied customer. More

The hoses to my brake fluid reservior looked funny, so I went to my local Midas. The manager tested the fluid and it was fine, so he figured the exterior of the hoses had been splashed or touched with oil, went to my local Midas. The manager tested the fluid and it was fine, so he figured the exterior of the hoses had been splashed or touched with oil, power steering fluid, or something.<br><br>I therefore ordered a new brake fluid reservior and connecting hoses from Mitsu ($53). After the parts finally arrived, I went into Mark Mitsu (the Glendale store) to have these 3 small parts installed. I expected it to take 10 minutes and cost $20 or so for the labor.<br><br>After 20 minutes, Nathan Boisvert came out with a 2-page computer printout listing tons of parts & labor totaling more than $2000, claiming the brake fluid was contaminated. Shocked and disgusted at the obvious fraud, I left.<br><br>I then went to Midas and had the parts installed (no charge) and the brake fluid flushed just in case ($44). The brakes have been fine ever since.<br><br>I will never go to Mark Mitsu again. More

i bought a 27,000 eclipse 2003 gts and it has a really hard time staying started i have 12,000 miles and baby it it runs like that beause i had a minor problem and i took it in and i got it back and it be hard time staying started i have 12,000 miles and baby it it runs like that beause i had a minor problem and i took it in and i got it back and it bearly runs now and has over spray'' they cannot fix'' im getting a lawery and 3 t.v More