So, first I would like to say that I have never written a review, good or bad, before. But this experience has me pretty irritated, so I need to say this about this dealership. To begin, I was working with the salesperson, Mark, who apparently is new. Whatever...anyways, I told him over the phone that we had a loan already. Then upon arriving at the dealership, I again told him we had a loan for this purchase. We had a car picked out, we didn't even want to test drive it, we just wanted to be in and out as quickly as you can when buying a car. We looked at the car, it was what we expected, and began the paperwork. At this point, I informed him yet again that we had a loan, we just needed to get a final price and I could have everything faxed over in a second. He stated he needed to get my information for the profile, so started asking me questions like address, phone number, insurance info, and drivers license info. He then started asking me about my work history, current address, and social security number. I asked if he was checking my credit, and he said "oh no, this is just what I have to put in for the system." So, I continued answering questions. He kept going along this path, and asked how much I make annually, and I again asked why he needed this information, since WE HAVE A LOAN. He responded with some answer about how tired he was...so sorry! So we proceeded with me sending him the loan information so he could print the check. He finally said he needed to go talk to the manager to get everything "put together". Sergio (the apparent manager) came over with some loan information, and a price, and said, "I'll let you look those finance options over and you can just circle the one you want to go with." Then just walked away. My husband and I couldn't believe, yet again, we were being pressured to finance through them. So when Sergio returned we told him, no...we already have a loan and we don't care what your interest rates or anything are. No debating on this....We have our minds made up and we don't want our credit checked again needlessly. So, then, Mark sat back down with the final price (signed) and everything being planned accordingly, he said he needed some of my husband's information now. He asked for insurance information, drivers license, etc. But also started asking about financial and income questions...REALLY?? We asked why are you doing this again??? We have already explained more times than necessary, we don't want a loan! So, he played it off like he forgot, again, and moved on. Finally....the paperwork, which took a good 2 hours for Sergio to "put together". When the salesman came back with it and was going through what we needed to sign, we came across the credit applications for both myself and husband. With all of our information printed on them, we just needed to sign for them to check for loan options. We said we didn't want to sign them, and were told he believes we have to. Okay, no! We then came across a "buyer beware" statement. Which upon reading, stated that Mark Mitsubishi doesn't hold any liability for anything that should happen to the vehicle after purchasing it and they actually do not recommend that we do purchase this vehicle because it may not be functional....it's a 2014 mitsubishi outlander....what could be wrong with it?? And why would that not be a conversation we were having before signing anything? We again, refused to sign it. The salesman had to grab his manager again, who came over in a huff, (pretty sure just an act) that this form is only for the $4 or $5000 cars on the lot, not the one we are purchasing.
Finally....after Mark had told us, more than once that the car was detailed, and "gassed up" we went to the finance guy's (Anthony?) office. Honestly, he was the best part of the whole situation. He made it quick, easy, and actually explained what he was doing without needed a manager to reiterate everything for him. He again mentioned the car being detailed and "gassed up."
We signed the rest of the forms and got out of there.
So, the end of this experience still has a rotten ending....I know I purchased a used car. However, when I am told that it was detailed and gassed up, that is what I expect. We started driving and immediately noticed there was no gas. NONE. We had to put gas in a car that we just spent $17,000 really?? Also, it was night when we bought it, and didn't really inspect it as thoroughly as we should have, but the next day, when I got into it I realized it was disgusting. They clearly didn't detail anything. It had very clear areas of dirt, dust and some sort of white substance in one of the vents. Whoever owned it before us smoked in it unfortunately, and when we turned the air on it was very apparent, however not as much the night we got it. But I won't complain about the smell because I knew it kind of stunk when we bought it. But, the dealership thought they could cover it up with NINE air fresheners....that I have found thus far
I Recommend This Dealer:
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