My Review Of Mark Mitsubishi Scottsdale:
I used to be a loyal customer to Mark Mitsubishi. Recently, my experiences with Mark Mitsubishi in Scottsdale have been unbelievably awful. I have never experienced worse customer service or treatment. I have encountered two unpleasant experiences in the last month.
My first visit to Mark Mitsubishi was in the service department. Since Jon Krull has left, customer service has gone down the drain. He and Nathan were the only decent service advisers I have come into contact with. They showed that they cared about their customer while exhibiting their years of experience and knowledge. When I called to ask where he had moved to, I was told they did not know and then they explained why he was fired and talked down about him. How unprofessional and catty. Talking down about the only useful adviser Mark Mitsubishi had ever had the pleasure of acquiring is not a redeeming quality of your employees. The same man who told me this, was also the one to have me return to the service department after my first scheduled appointment to make a claim to my warranty provider. He believed the three problems I was having with my car would be covered. I was confused with his presumptions because it did not say that these parts were covered under the warranty papers I showed him. However I returned to the service department Friday hopeful that I was wrong. Unfortunately, after Michael Navarro had built up my hopes and confidence that he could get my car parts covered under my warranty, he failed. He put no spectacular efforts into helping my car. Working at Mark Mitsubishi for him is just a job to get a pay. Through his treatments and his efforts he showed no compassion for his customer.
My second offence with Mark Mitsubishi has occurred today in the sales department. I had called Mark Mitsubishi about a week before trying to talk to someone about purchasing a new warranty for my car. I had called twice leaving voicemails asking them to call me back with an answer to one question. On my second call I even explained that they never got back to me and that I would appreciate a response within 24 hours. I still received no response. Finally I called a week later and set up an appointment for Saturday. I called today telling Andrew that I would not be able to make a purchase today so I would like to reschedule my appointment. He told me to come in anyways so that he could introduce me to some of the warranties available for me to think about. I went to dealership and waited 45 minutes to talk to a finance advisor. Finally Andrew told me they were too busy to talk with me any time soon. I am perplexed to how this happened. I even called him telling him I did not need to come in today. If he knew they were too busy to talk to me, why did he ask me to come in?
I am constantly working and do not have time for these random visits to one of the worst customer service establishments I have ever been to. It takes 30 minutes for me to just get to the dealership alone. Mark Mitsubishi is a significant waste of time. Looking back on my experiences, when I first purchased my car here a year ago, it took the dealership a week to prepare my car to be sold when they said it would only take a day to be picked up. When they finally had my car ready, all they did was give it a small wash and a poor vacuum job. It is my best hope to advise others from wasting their time with people who don’t even fain to care about their customers.
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