It was time for an oil change and I arrived to Honda, I drove into the bay. A representative met me at my car, opened the door for me, inquired what I wanted and directed me to a service professional. I was greeted warmly by a well dressed man that inquired about necessary information. He looked up my car in the system and explained it was time for a tire rotation which would cost an additional $0.80. I consented. He offered to wash the car, which is such a nice thing to do. He asked if I would like to wait or take the complimentary shuttle away, explaining the wait time would be approximately an hour. I prepared to wait and took a seat in a very nice waiting room with a very comfortable couch like seat and watched TV on a large flat screen. I read my book and drank the complimentary coffee and had a fresh baked cookie. After about 30 minutes the service rep approached and informed me of what other maintenance was being recommended by the mechanic...decisions were made about what further to be done. I then waited for another 20 minutes and the service rep approached and said my car was done. He held the door for me, which was kind. I had a dealership coupon to pay for my oil change in full and he did not require the additional 80 cents for the tire rotation. He explained how my tire life was doing, battery life and fluids were topped off. Everything he said, I understood and he didn't use any "mechanic lingo" that was difficult to understand. He treated me as valued and esteemed. He had my car waiting for me and I was able to get in and drive away. It was a very good experience.
I Recommend This Dealer:
He didn't introduce himself, but wore a name tag but I can't recall.
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