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Marlow Ford - Service Center

Luray, VA

4.8
129 Reviews

129 Reviews of Marlow Ford - Service Center

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May 05, 2025

Great service as always! They show they care about the customers and their vehicles. Virginia is attentive and follows through on what she says. More

by Medsteve15
Recommend Dealer
Yes
Employees Worked With
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Virginia Ridgeway
May 06, 2025 -

Marlow Ford responded

We’re incredibly grateful for your continued trust and thrilled to hear that Virginia made such a great impression. At Marlow Ford, we believe in building lasting relationships by exceeding expectations—and your kind words about our attentiveness and follow-through reflect that commitment perfectly. Thank you again for choosing us, and we’re always here when you need us!

April 30, 2025

Quick in and out. Worry free I have a fleet vehicle and they can be a pain to deal with sometimes but employees here at Ford always happy to help no matter the issue More

by nagolyeltrik22
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Greer
May 06, 2025 -

Marlow Ford responded

Thank you so much for the kind words! We're thrilled to hear that your experience at Marlow Ford was quick, easy, and worry-free—especially when working with a fleet vehicle, which we know can sometimes bring added challenges. Our team takes pride in being problem solvers and showing up with a helpful attitude no matter the situation. We truly appreciate your trust in us and look forward to helping you again soon. Thanks again!

April 02, 2025

The people were very polite and quick. It very was clean and the wait area was comfortable. More

by Wrig102
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Greer
Apr 11, 2025 -

Marlow Ford responded

We really appreciate you taking the time to leave this review. We’re thrilled to hear that our team was polite, quick, and that you enjoyed a clean and comfortable waiting area—it means a lot to us. At Marlow Auto Group, exceeding expectations through great service and a welcoming environment is what we’re all about. Thanks again, and we hope to see you back next time you need anything!

March 13, 2025

This dealership is fantastic! The service department is top-notch, and we absolutely love our new Maverick. More

by murphykathleenlloyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2025 -

Marlow Ford responded

Thank you so much for the glowing review, Kathleen! We’re thrilled to hear that you love your new Maverick — what an exciting purchase! It’s fantastic to know that our service department left such a positive impression as well. We’re committed to exceeding expectations and providing a smooth, enjoyable experience from start to finish. Thank you for choosing us and for sharing your experience. If you need anything down the road, we’re always here for you. Enjoy your Maverick, and thank you again!

March 06, 2025

Sorry for the late review! Im very pleased with the service I received! I plan to continue to use Marlow Ford for my vehicle needs. More

by kristina3435
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Marlow Ford responded

Thank you so much, Kristina, for sharing your experience with us! We’re thrilled to hear that you’re pleased with the service you received at Marlow Ford. It’s never too late to leave a great review—we truly appreciate you taking the time! Building long-term relationships with our customers and exceeding expectations is what we strive for, and we're so happy to hear you plan to continue trusting us with your vehicle needs. If there’s ever anything we can do for you, don’t hesitate to reach out. Thank you again for your support—we look forward to seeing you next time!

March 04, 2025

They are HONEST and nice! ! The first honest dealership I have dealt with. They told me things that I didn’t need to have done for service instead of making things up! Honest More

by MAINEJvk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Marlow Ford responded

Thank you so much for sharing your experience! We’re absolutely thrilled to hear that you found our team to be honest and straightforward—integrity is one of our core values, and it means the world to us that it stood out to you. It’s not every day you hear about a dealership advising customers on what doesn’t need to be done, and we’re so glad you appreciated that transparency. Knowing you feel it was worth the drive makes it even more rewarding. Thank you again for your kind words—we’d love to have you back anytime for anything you need!

February 06, 2025

This service department is very friendly and are prompt with getting your vehicle back to you. I will be using this deal in the future. More

by No screen name
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2025 -

Marlow Ford responded

Thank you so much for your positive review! We're thrilled to hear that you had a great experience with our service department. Our team works hard to provide fast, friendly, and efficient service, and it's wonderful to know that it made a difference for you. We look forward to serving you again in the future!

February 02, 2025

My vehicle has never driven better! ! Darrell worked very closely with me on the repairs and kept me well informed on added repairs that needed to be done. More

by wmwbway
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Greer
Feb 02, 2025 -

wmwbway responded

They have a great team. Fast, efficient, and friendly. They have my business, hands down.

January 23, 2025

5 Everyone at the dealership was very nice and helpful. It is a friendly environment. More

by kkstroop
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Greer
Jan 27, 2025 -

Marlow Ford responded

Thank you so much for your kind words and 5-star review! We’re thrilled to hear that our team created a welcoming and friendly environment for you. Providing helpful and courteous service is always our goal, and we’re so glad you had a great experience. We look forward to seeing you again in the future!

January 23, 2025

Marlow Ford has always provided good service to my vehicles. They are all very friendly and easy to work with. More

by kkstroop
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Marlow Ford responded

Thank you for your continued trust and for sharing your experience! We're delighted to know that our team at Marlow Ford has consistently provided good service for your vehicles. We pride ourselves on being friendly, easy to work with, and dedicated to meeting your needs. We appreciate your loyalty and look forward to serving you again in the future!

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