Back

Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
813 Reviews

813 Reviews of Martin Chevrolet - Service Center

Sort by
May 20, 2024

The dealership was easy to find and close to our home. It had clean restrooms and waiting area . Our service assistant Blake was very friendly and helpful! More

by colldoll63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2024 -

Martin Chevrolet responded

Thank you so much for your wonderful words and feedback! We’re thrilled to hear about your positive experience and will definitely pass your compliments on to Blake. Please remember us for any future services or when you’re considering a new vehicle. - Martin Chevrolet

May 19, 2024

Appreciate taking me in at last moment even after missing my appointment great guys in the service center. More

by MACCARRONMAYRAE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2024 -

Martin Chevrolet responded

Thank you so much for sharing your feedback on your recent visit! We completely understand that sometimes, delays can happen - we're all human, after all! Rest assured, it's always a delight to assist you. If there's anything else you need, please don't hesitate to reach out. We’re here to help! - Martin Chevrolet

May 19, 2024

Always a pleasure having any kind of service performed at Martin. Staff is wonderful, always understanding and willing to meet my needs.Have bought multiple cars at Martin and will continue to do so, as long More

by gkolke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2024 -

Martin Chevrolet responded

Thank you so much for sharing your experience! Your kind words truly motivate us and brighten our day. Take care and drive safe! - Martin Chevrolet

May 18, 2024

Had a great experience in the service department and friendly staff in the whole dealership More

by Angela Z
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2024 -

Martin Chevrolet responded

Angela, We're glad to hear you found our staff was so friendly and helpful! Feel free to reach out to us if you need anything. - Martin Chevrolet

May 15, 2024

It's always a great experience at Martin. There team is very polite and the service is outstandin. The dealership is absolutely spotless. Overall it's the gold standard of Chevrolet dealershi More

by john.demski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2024 -

Martin Chevrolet responded

John, We're thrilled to hear you had a positive experience at Martin Chevrolet! Your feedback is greatly appreciated and has been shared with the team. We can't wait to see you again for your next visit. Thank you for choosing us! - Martin Chevrolet

May 15, 2024

Everyone is such a great help. Awesome staff. Thank you so much for your service. More

by ROSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Canty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : José Sanchez
Jun 05, 2024 -

Martin Chevrolet responded

Rose, We are so happy to read such a great review about Martin Chevrolet! We hope to be of service to you again in the future. - Martin Chevrolet

May 13, 2024

The service was excellent and done in a timely fashion. Mechanic alerted me to a couple of issues for future reference. All in all a very good experience. More

by GPALMQUIST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2024 -

Martin Chevrolet responded

Thanks for sharing your feedback about our service team! If there's anything more we can do for you, please don't hesitate to reach out. We're here to help! - Martin Chevrolet

May 09, 2024

I got an email the very next day that the tires need to be rotated. That means that it was missed and I would have to bring the car back to have the tires rotated. With busy schedules, this just is not tho More

by eanderson11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure who
May 09, 2024 -

Martin Chevrolet responded

Hello and thank you for sharing your review with us. We apologize for any inconvenience you experienced and would like to discuss the issue further to ensure it doesn't happen again. If you could kindly give us a call at 815-459-4000 at your earliest convenience, we'd greatly appreciate it. We are looking forward to speaking with you. Thank you! - Martin Chevrolet

May 09, 2024

The service I received from Martin Chevrolet is tops. The Mechanic John Peshke and the Service Manager Ralph are the absolute best. John is very thorough and does an excellent job at diagnosing and fixin More

by daleeeg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Peshke
May 15, 2024 -

Martin Chevrolet responded

John is fantastic, isn't he!? Thank you so much for your kind review and for entrusting us with your vehicle's repairs. We're here whenever you need us next! - Martin Chevrolet

May 08, 2024

The service writers don't acknowledge customers. Wait time for just an oil change only, was 1-1 hour and 15...I was there waiting for 2 and a half hours with no update on wait time given. When I wen More

by Sla347
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ralph Stalesky
1.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
2.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Martin Chevrolet responded

Hi there, Thank you so much for taking the time to share your feedback with us. We're truly sorry to hear about your experience, and we'd love the opportunity to make things right for you. Please feel free to give us a call at your earliest convenience, so we can personally apologize and discuss how we can improve your experience with us. You can reach Duane Hill at 815-459-4000. We're really looking forward to talking with you and doing everything we can to keep your business. - Martin Chevrolet

2
...