Read Reviews Masano Auto Retailers

Masano Auto Retailers

Masano Auto Retailers

3930 Pottsville Pike
Reading, Pennsylvania 19605


Sales: (877) 866-6272
Service: (610) 921-1500
Parts: (610) 921-1500

Masano Auto Retailers
Manufacturer: Used Car Dealer

Write a ReviewWrite a Review

  • Customer Service:

    4.8
  • Quality of Work:

    4.6
  • Friendliness:

    4.9
  • Overall Experience:

    4.8
  • Pricing:

    4.6

24-Month Rating

based on 16 reviews

4.7

4.7 out of 5

30 lifetime reviews

Masano Auto Retailers

Most Reviewed Employees

View All Employees

Cars For Sale by this Dealer

Need a New Car?

Certified: Masano Auto Retailers

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Masano Auto Retailers has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

Our Location

Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: Closed


Service

Monday: 7:30 AM - 5:00 PM

Tuesday: 7:30 AM - 5:00 PM

Wednesday: 7:30 AM - 5:00 PM

Thursday: 7:30 AM - 5:00 PM

Friday: 7:30 AM - 5:00 PM

Saturday: 7:30 AM - 3:00 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 5:00 PM

Tuesday: 7:30 AM - 5:00 PM

Wednesday: 7:30 AM - 5:00 PM

Thursday: 7:30 AM - 5:00 PM

Friday: 7:30 AM - 5:00 PM

Saturday: 7:30 AM - 3:00 PM

Sunday: Closed


Our Amenities

Jeffb872
5/16/2013 12:44:02 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Richard Nolt
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Masano Auto Retailers:

Richard was great and went out of his way to make sure we were happy with the process and the vehicle. Great job! Thanks! I would refer any of my friends and associates to Richard.

Was this review helpful to you?    Yes | No

Twitter
GJNEYER
5/3/2013 3:08:36 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jim Rosario
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Masano Auto Retailers:

This was our first time buying a vehicle at Masano's. Thanks to Jim Rosario, our experience there was fantastic!! He was honest with us, answered any of our questions we had and was very friendly! I would recommend him to everyone we know so they can have the ease of purchasing a vehicle like we did. They also went above and beyond to get our interest rate lower than what our credit union had us at! And they did it! We will definitely be purchasing our next vehicle there. It's a very professional and clean place! I can't rave enough about this dealership and the loyal employees it has!! FIVE STARS to Masano's!! Thank you for everything!!!

Was this review helpful to you?    Yes | No

Twitter
Ron Tbird owner
4/3/2013 8:23:23 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Bill ApplerrBill Applerr
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Masano Auto Retailers:

bought used 03 TBird used from Masano - Excellent. Had to get Warranty items fixed by Masano - Excellent!!!! Treated me like a valued customer - zero hassles

Was this review helpful to you?    Yes | No

Twitter
razbell
2/22/2013 7:40:05 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jim Rosario
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Masano Auto Retailers:

Hands down, best experience Ive had so far purchasing a vehicle. Its not always an easy process buying a new vehicle, but thanks to Jim Rosario at Masano Auto Retailers he made my car buying experience a pleasure.Upon arriving at the dealership I was welcomed at the front door with a big smile and much confidence that my car searching would be over! Jim honestly went ABOVE and BEYOND to put me in the car of my choice and I couldnt be happier! He certainly did his part and more working with me as a customer and I couldnt thank him enough! Any friends and family that may be looking for a new car, I know I will most certainly refer them all to Tom Masano Autos and ASK FOR JIM ROSARIO, an honest,trustworthy and dedicated salesman!!!
THANK YOU AGAIN TO JIM AND EVERYONE ELSE AT TOM MASANO RETAILERS for making me one happy and satisified customer!

Was this review helpful to you?    Yes | No

Twitter
Ron Tbird owner
2/8/2013 8:21:26 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Bill ApplerrBill Applerr
Todd SoderstromTodd Soderstrom
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Masano Auto Retailers:

I will go back again for my next car ... Thunderbird '03 was in perfect condition attractively priced to justify a 4 hour drive. Service excellent.

Was this review helpful to you?    Yes | No

Twitter
rsexteriors
12/22/2012 7:04:21 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: No
Employee(s) Dealt With:
Duane
  • Customer Service:

    1
  • Quality of Work:

    1
  • Friendliness:

    3
  • Overall Experience:

    1
  • Pricing:

    2
  • Overall Score:

    1.6

My Review Of Masano Auto Retailers:

Not interested anymore. I was down there (2 hour ride each way), on Thursday to test drive a 2004 Honda accord. I had been assured that the car was in great condition. When I got there the car had accident damage (even though the car fax said no accidents) on the right rear side and there were car PIECES in the back seat that had fallen off when it was wrecked. The radio did not work. The sunroof did not work. And the car sounded like it was about to have major engine trouble. The salesman, Duane, said that he had MISSED the damage to the car when he looked at it because it was night time (I had also called right before I left home at 1:00 PM). He told me I could just have a "body guy" fix the damage once I bought the car. Yeah I guess I could if I wanted to pay a couple thousand more, but that is why I called and asked the condition of the car.

Even after being mislead I still test drove two other cars. a 2006 pontiac G6 which did not sound good at all and on my way back to the dealership the power steering stopped working and I could hardly turn the dam thing to get it back in the lot. Dwayne parked it and denied the power steering was not working. The 2004 Ford Focus I drove was making such a loud noise up front that you could hardly hear. And all three of those vehicles had just been freshly INSPECTED.

I then got to drive back home (two hours) in the pouring rain and sleet. It was a waste of my time and gas money. Never again.

Tom Raymer

Was this review helpful to you?    Yes | No

Twitter
iluvtwins
11/20/2012 4:33:44 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jim Rosario
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Masano Auto Retailers:

By far the best and easiest experience I have had buying a car. I would recommend Jim Rosario as the go to guy as a salesperson. If I need a another car I will definitely go back to this dealership.

Was this review helpful to you?    Yes | No

Twitter
Rsmith1957
11/5/2012 9:22:31 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Richard Nolt
  • Customer Service:

    5
  • Quality of Work:

    4
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.6

My Review Of Masano Auto Retailers:

Richard was very good at explaining options available for every aspect of purchasing a car. He took the time go over features and past history of the vehicle.
I was very happy with the entire transaction.

Was this review helpful to you?    Yes | No

Twitter
emkayande
10/22/2012 1:15:36 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
David Arndt
Jr
  • Customer Service:

    5
  • Quality of Work:

    4
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.6

My Review Of Masano Auto Retailers:

We recently purchased a vehicle from Masano after going through a dozen other dealerships and getting nowhere. We were offered crazy interest rates at every other place, like 22% or more. I told David Arndt Jr, Masano's Finance Guru, about our troubles and he went out of his way to find us the right bank and the best possible interest rate. And boy was he fast! We called on a Thursday and had our new car and financing on Saturday!!! We couldn't be happier with how it all turned out. Thanks so much for being so amazing.

Was this review helpful to you?    Yes | No

Twitter
megyan
10/15/2012 11:36:44 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jim Rosario
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Masano Auto Retailers:

We were in a bind and had to get a new vehicle fast, Jim Rosario help us to get exactly what we wanted. They were extremely pleasant and had a comfortable atmosphere! My children felt very welcomed by everyone there. They run a clean and organized facility, and the employees are very knowledgable about the vehicles on the lot! Jim Rosario is an awesome car salesman, I felt no pressure while looking at the vehicle and he was extremely kind to my children. The next time we need to buy a vehicle we will definitely be returning to Jim at Tom Masano. I highly recommend Tom Masano to anyone looking for any kind of vehicle new or used!!

Was this review helpful to you?    Yes | No

Twitter

Reviews 11-20 >>