They thought they were doing me a "favor" by allowing me to take the vehicle overnight, as the Finance Dept. had to leave early. So, I had to return the next day to finalize paperwork & I was promised to be reimbursed me for gas.....3 weeks later & I still haven't received my reimbursement check!
I was initially quoted a certain payment range, however when finalizing paperwork, found out that payment changed twice without anyone contacting me on the updates. Finance dept. actually stated "I was under the impression that price wasn't an issue...even if it was higher". Now who in their right mind would simply "want" a higher monthly payment?? I had sold my newer vehicle with lower miles and couldn't have been more specific that I was looking for a BIGGER vehicle, but with LOWER payments!!
I was promised that the vehicle would be detailed & cleaned out, but inside was filthy & obviously untouched. Apparently, running it through an automatic car wash is considered "detailing"??
I only had the vehicle 2 weeks & power steering is going. Their garage quoted me $800 but the manager agreed to pay half, so total cost to me would be $400. I've shopped around at other garages since & have been quoted $300-$350 total...so where's the "customer service"? Smoke & mirrors...just trying to make it look like they're doing me a favor.
Staff were unprofessional...cursing to each other over how unhappy I was..., insulted my memory...claiming I may have not remembered how events / communications played out due to my pregnancy (excuse me, but I'm a woman...pregnant or not....I have an EXTREMELY detailed & vivid memory), & they offered nothing but empty promises, after empty promises.
One of the worst experiences in my life. Yes, I got the vehicle I wanted, but went through xxxx to get it.